Village Hotel Herons' Reach Blackpool

8 / 10

The room was large, clean and bathroom modern, but the toilet kept running after flushing. My group of 12 golfers found the “village app” easy to use, but disappointing that the in-house Starbucks wouldn’t accept it for purchases. The gym was well equipped and swimming pool ideal, but both meals were delivered over an our late in the “pub and grill”, both nights and it was really noisy. Also the main screen TV kept switching to hotel village adverts in the middle of a football game on night and darts game another night (very annoying). The staff were lovely and very helpful, but on many occasions they had to step in to help guests use the checkout/ check-in terminals. Breakfast was excellent in the Helter Skelter restaurant.

8 / 10

All good . The only down side is the long drawn out process to get the discount code. Would be simpler just to give you a group code instead of each individual having to download the app & then requiring a unique code.

10 / 10

Hotel and staff amazing, highly recommend

10 / 10

Just brilliant. Busy and friendly. A family atmosphere with helpfull staff.

8 / 10

Hotel was great food was fantastic we had are meals in the pub at night reccomed the fish n chips the breakfast was great you could use all the facilities pools sauna the rooms are ABIT warm but we asked for a fan which was no problem think this is due to the heated pool

10 / 10

only bad thing to say was the bar closed very early and there was nowhere. to sit and chat when the bar had closed .

10 / 10

8 / 10

Very good, only let down by AC that didn't work properly and a light weight couldn't turn off! Affected the sleep. Could have told reception, but was 2am when we were going to sleep, and only found out then!

8 / 10

Lovely hotel with excellent facilities in a lovely setting. Unfortunately it was far to busy when we attended and we didn't get the service we were expecting when dining. The staff were working hard but there weren't enough of them and it took us hours to complete our 3 course meal which turned out to be 2 courses!

10 / 10

Very clean rooms with excellent facilities and a great golf course.

10 / 10

Absolutely Brilliant, the bar staff, caterers and especially the lads in the golf shop. One employee, Dan, deserves a special mention as he went above and beyond. He sorted the app for the drinks discount on peoples phones as well as sorting out our evening meal time by driving out to the course. He wouldnt even take a drink for doing this for us.

10 / 10

Excellent value for money. One nights stay with evening meal, breakfast and two rounds of golf for £125...outstanding! Hotel facilities are really good,spa,gym and pool areas are very good. Bar is expensive however...£7 for a beer!

8 / 10

room was good with veiw over course. pub and grill not relaxing, food average. staff excellent

8 / 10

Fairly basic accommodation. Rooms recently refurbished to a reasonable standard. Staff were without exception very warm, welcoming and helpful. Breakfast selection was fairly limited e.g. very little in the way of fruit.

8 / 10

Great venue and great course. The hotel is getting a bit tired but great value for the money. Food was fantastic. Course in the best condition we have seen it over the past 5 years.

10 / 10

6 / 10

Typical DeVere basic but ok would stay again.

8 / 10

Comfortable clean rooms and cosy beds

10 / 10

The hotel was quite busy, hosting a gym, pool and golf facility, but that was expected. Our room was clean and comfortable for an overnight stay, but would say the clothes storage is limited if staying longer than a few days. The food we ate in the bar and grill was very good and not over expensive

10 / 10

Spot on

8 / 10

10 / 10

The hotel was excellent, great facilities. The room was clean and really spacious, bathroom and shower were brilliant.

8 / 10

Rooms were good beds comfy only problem was the TV wasn’t working but as we were only there one night didn’t bother us. Food was also good and for £115 two rounds of golf bed breakfast and evening meal well worth the visit.

6 / 10

The staff are very helpful just not enough of them. I'm not saying it's a bad place but as golf weekends go this is definitely a place to visit. The hotel facilities pool, steam room gym etc are really good , the food however is not the best, very basic and bland and the breakfast although they have a full English choice it's very bland with scrabbled egg you need a spoon to eat, streaky bacon you could bring back to life. I would normally have a continental breakfast of buns, cold meats and cheese but there isn't any. Do not leave anything valuable in your vehicle because they get broken into, mine did as they tried to steel for ford ranger, luckily I have a back up immobiliser but they still damaged my vehicle

10 / 10

Hotel facilities really good along with the staff and the food had a really enjoyable stay .

8 / 10

We were happy with nearly everything and we would definitely stay and play there again. We had an issue with our evening meal being really delayed but the Hotel was crowded and the Euro Final was on, so understandable. We complained and by way of apology they gave us a round of free drinks. Really nice touch. So yes definitely a good experience . Thanks

8 / 10

The staff were excellent and the rooms were very comfortable. The food choices were good and the food was well cooked . The leisure centre was excellent

10 / 10

Hotel facilities fantastic The golf course was not playable should have been closed, only played 9 holes came off and cancelled the Monday round

10 / 10

Easy to find location which is always a food start. The resort was friendly, receptive, clean and tidy. All staff were friendly and attentive and looked after us from the first moment. We ate at the bar post round and food was delicious with portion sizes just right. Prices at the bar were also good value. Rooms were spacious, clean and comfortable all that was needed after an enjoyable 18 holes.

8 / 10

the hotel was nice clean and kept to a good standard, the rooms were comfy and with the Tv, kettle shower all respectable. the only downside was when we went down for breakfast on the Sunday, due to the amount of guests that were allowed in at anyone time, we ran out of bread for the toasters, milk and some of the cutlery, some of the previous diners had left their tables and the staff were struggling to tidy them up due to the amount of folks trying to eat at that time to meet their tee-off time.

8 / 10

for the price very good value second day of our stayover course was closed dou to waterlogged course but the gave us all vouchers to return anytime to suit us

8 / 10

The value for money was rated low due to 155 advertisements on the web that jumped to 325 due to me travelling on my own… I believe it’s a miss advertisement as i never read prices based on two people! I put in 1 person travelling on the information page which still showed 155pp and this should have bee the price I feel, as that was what was displayed.

8 / 10

because another group pulled out we could not have the buffet dinners we were given a small set menue with a 25.00 budget same menu both nights not good enough when you have paid £275 and £375 single supplement for the weekend

8 / 10

6 / 10

Hotel was showing a lot of signs of neglect. Quite shabby in places. Food for the golf groups was in a separate area and was a very basic buffet. The hotel itself was a good size and had everything but just ran down. Staff were good and friendly and the sports bar was good for evening groups, lots of TVs with all the sports on.

10 / 10

A fantastic time was had by all members of our party, no complaints whatsoever, food was good, Golf corse was in excellent condition. We are a party that likes to travel around to different hotels and courses, I would definitely recommend and no reason we won't be back in for future trips

8 / 10

Bar food menu limited but good quality. Struggled with £25 per head limit

6 / 10

Rooms were tired. Sports Bar was in need of cleaning along with poor table clearances, which seemed to be attributable to staff shortages. The Restaurant is now a Buffet style, previously we were given £25 vouchers per Dinner. We had played Golf elsewhere in Blackpool and were looking to eat at 8.00 but found the new hours were 6.30 to 8.00. We managed to get everyone in just, but the quality of food was poor first night. After much complaining we were promised a "much improved" buffet which it was. Breakfasts were very good relatively.

8 / 10

Room clean and newly decorated Bed very comfortable

8 / 10

Really nice place and a good golf course. Enjoyed the golf trip, staff very friendly and good facilities. My only criticism would be the rooms, extremely dated, so would not recommend if you stay in your room a lot, but we were on the golf course and out in the evening, but overall they did not take away our enjoyment of the trip as a whole.

10 / 10

Accommodation was good. The hotel staff couldnt do enough for us. The staff in the club house are some of the nicest people we have dealt with. Our party of 28 had three fanastic days golfing. The course was in great condition. The bar staff were every bit a nice and helpful. Thank you, your all a credit to your hotel

8 / 10

Fabulous stay with golf deal. Great value for money. Very friendly staff. Thank you

8 / 10

Comfortable beds, which is important when golfing. Very quiet hotel and staff very helpful.

10 / 10

We had a good stay . We attend a 3day 2night golf break every year. On thia occasion unfortunately the shaver socket in room 448 did not work, not a big peoblem but inconvenient.

10 / 10

All fantastic! Clean, tidy, smart, warm, great selection of food and drinks. Great staff and facilities.

10 / 10

Stayed in many places and can say they have the most friendly staff I have come across. They were all so friendly and helpful. Hotel and facilities were brilliant.

8 / 10

The accommodation was excellent ,the pub and grill bar also good. the only downside was the evening buffet wS poor limited choice, getting a meal at the pub grill looked more appealing.

8 / 10

Hotel rooms were on the small size but comfortable, some of the golf society had no food left and the staff had to offer pizza etc due to the shortage of the main course on the first night but as a compensation we was served peppered steak the following evening.

8 / 10

Very relaxed atmosphere Great swimming pool experience Lovely outdoor seating area

8 / 10

Very good evening meal was great breakfast not the best but overall great weekend

8 / 10

Good hotel and lovely dinner but breakfast was not great and could do with more choice of traditional beer.

8 / 10

Despite our request for an accessible room (wife has mobility issues) staff claimed YGT had not made the request to them so one was not available for some time so sat in reception with bags and clubs waiting for room to be made ready. The room was fine other than the bathroom which had a tiled floor which was not non slip so due to the poorly designed sink that splashed water on the floor my wife slipped and broke her right foot big toe on the wall under the sink. The restaurant previously a 50's themed Italian had been changed to a sports bar with large plasma tv's on every wall. The quality of the fare was extremely poor we were not impressed.

6 / 10

Room ok. Staff were great. Hotel needs a refurb. £12.50 meal voucher not transferable to bar restaurant. Me and my wife didn't realy want to have the buffet meal with a load of golfers we didn't know who were having a great time. We were here to unwind as well as play golf.

8 / 10

The accommodation is fairly basic but absolutely fine for a weekend away playing golf. The rooms are clean, but as our room was south facing it was very warm and no aircon.

6 / 10

The hotel was in a good location but unfortunately the hotel its self was very tired looking and needed refurbishing especially in the public areas. Rooms were basic but comfortable. Wifi was not very good.

8 / 10

Staff were great, food and drink was just what we were after!

10 / 10

Had a great time from arrival to departure. 34 very happy golfers.

10 / 10

Hotel was really good food spot on staff were very friendly

10 / 10

Arrived at Herons Reach Village Hotel for 2 nights and 2 rounds of golf. The golf course was immaculate with fairways & greens pristine. Really enjoyed playing there. Accommodation was good and staff really friendly. In the restaurant on our 1st night the food was a bit bland but on the 2nd night really good and a good selection of dishes. Breakfast for both days good. All in all a great place to visit and great value for money.

8 / 10

good

6 / 10

Although we had confirmation of dinner times from YGT the hotel and restaurant had no booking for us. Luckily they were no overly busy. Very limited choice of menu. Food we did order was just Ok.

6 / 10

Hotel seemed very busy and our society was put into a side function room for our evening meal was a buffet which had been left under the heat for too long making it very dry, no cream to accompany the desert, also bar not open! Some staff very unhelpful especially at breakfast were the buffet was very limited and any additional request for something extra was just refused. Also rooms very dated and in need of a refurbishment. It has certainly changed from our last visit there.

10 / 10

Had a great time but breakfast was cold evening meal was ok

6 / 10

We’re do I start I got there they had no booking for me they give me a room because they thought I was someone else they had no booking for my golf on two days they squeezed me in I was naked and two people walked into my room all my possessions could have been stolen because that was supposed to be there room I got the door knocked down 3 times whilst I was in the bath the management saying they’ve got no booking or recognition of me being there it was a total cock up they made me out to be a lier !

4 / 10

8 / 10

Comfortable though needs a bit of tidying up as some areas are worn and need updating

10 / 10

Everything about our stay was excellent more than what we expected. Rooms clean & comfortable, food fantastic, spa lovely. Most importantly the staff were very helpful & friendly. Well done to all.

8 / 10

Disappointed that we were only made aware that the restaurant was closed on arrival and we would have to eat in the bar. Food was fairly disappointing. Also we were not told about our 25% discount at the bar until the Thursday of our stay.

6 / 10

Hotel was ok but we were not told about the restaurant being closed and having to eat our evening mean in the sports bar before booking which was disappointing

10 / 10

Really enjoyed our stay Thank you to everyone

10 / 10

After playing golf 8 of us wanted to watch the match at 6pm but was booked in to the restaurant which didnt open till 7. Staff in the bar and grill were really helpful allowing us to eat in there early and even reserved the big screen cinema seats for us, food was great and good atmosphere. Rooms were comfortable and very clean, only 1 tiny negative the showers were red hot and couldnt be changed. Special mention to Jasmine on reception who is a great asset to the hotel, sorted us out, booked our taxis and even saw her giving another guest medical treatment later. Golf course in good condition considering the weather recently. Overall a great trip and will return.

8 / 10

Heating in room didn't work,but other than that room was clean.was not clear whether I had to use an app to get evening food so didn't bother.

8 / 10

Large golfing party. We did not get the 3 course meal, we had booked but had to eat in bar which was chaotic., Meal booked for 7.30 but no tables set up for us. Party scattered across bar and eventually ate at 9.30 pm Got buffet second night but only 2 courses, and a choice of chilli or chicken, nothing else

6 / 10

The hotel was really clean and provided a relaxing and comfortable place to stay.

8 / 10

Very nice and comfy beds

6 / 10

We really enjoyed our stay. However, I was expecting to eat dinner in a restaurant and be waited on and served drinks. However, we had to eat in the pub and wait on ourselves which was not what I have ever done before on a Sunday driver. Apart from the the hotel was a little dates especially the bedrooms.

6 / 10

My first visit to this hotel was almost 10yrs ago , we were blown away with the newly refurbished hotel then , now not so much it was looking tired as if it hadn't been touched in all that time. Check in was self service which was fine except the receptionist said we were here until Thursday I corrected her that it was Friday ( should have taken that as a warning sign) as my friend went to his room on the Tuesday for a jumper and couldn't get in long story short they had checked him out.( they blamed the error on YGT) The food in the bar was great however the bar staff did not have a clue we had bought about 6 rounds of drinks before finding out we should have had 25% off all drinks( not a cheap bar we were not reimbursed )we were also entitled to £20 a head for food that we had to constantly remind them of, the menu had all the wrong prices which didn't help when ordering , there was no table appointment for us because the receptionist had checked us out on the Wednesday. one of the dinner nights we were given a table with 2 large bird Sh%ts on the windows next to us which were still there the next night . Also as my friend and i were playing golf our wives had planned to make use of the Spa which had been taken away 18 months prior , not according to their website.. this was a major let down for them . All these issues are an easy fixes a 4 star hotel should easily meet. Although my friends didn't blame me i felt responsible as i had proposed this venue. The golf course was in good nic only some of the fairways were scorched a bit , Greens good. some of this might sound tedious but when its one thing after another it was really starting to spoil things for us all.

8 / 10

Everyone who came really enjoyed ut

10 / 10

Clean comfortable recommend

6 / 10

Hotel in need of upgrade , food was not up to standard of previous years , bar in chaos not being cash friendly

6 / 10

Hotel us fantastic in many ways especially staff and leisure facilities. Outdoor bar area is very tired and scruffy looking. Bizzare rule about £20 evening dinner , not being able to go over the allowance and pay the difference. Overall a very good stay.

8 / 10

We were put in basement room with eye view of outside pool which was not ideal for 2 x men as we could not open window without the feeling of us peering at people in pool ( not ideal ) We also got told nothing on arrival of what times parts of hotel where open or closed and where dinner or breakfast would be served

8 / 10

Have stayed here before and unfortunately due to the circumstances the hotel is operating differently so consequently the quality and quantity of food in the restaurant was very poor.rooms where ok and staff tried there best in difficult circumstances.i wouldn’t stay again until things get back to something like normality.

8 / 10

The accommodation was pretty good considering the problems Covid creates. Obviously no phones to handle in the rooms but that presented no problem to us. The coffee and tea tray was very sparse too with paper mugs but again that was expected. On the whole no complaints on that score. The bed was perfect lovely and spotless. The drawback for me was the bathroom which didn’t have a good shower power I love a good hot powerful shower and although reasonably hot it had very little power.

6 / 10

Rooms are becoming tired, we had 3 rooms. 1. The shower was hanging off the wall. 2. Tv didn’t work after numerous attempts by staff. 3. Bathroom light didn’t work and room wasn’t ready for 2 1/2hrs after check in time. Bar was over subscribed so struggled to eat and drink even with our dinner bed breakfast package & Pre booked. Hotel in a great location with pleasant staff shame there wasn’t enough staff to cope with demand.

4 / 10

Reception staff were good, restaurant and bar staff were surly and unwelcoming. Breakfast was extremely poor did not risk the evening meal.

8 / 10

Good hotel good golf course unfortunately the dinner that comes with the golf package was pathetic. Burger or Curry, really?? Didn't even stay for it, went out instead.. will look elsewhere next time if it's the same. Cheers, carl.

6 / 10

As a group of 32 we were completely missed off Saturday evenings meal rota. This meant that we were served late and there was only 2 choices of main course, with no vegetarian option. One of the rooms had a broken shower and toilet this was reported, but no action taken. the result was that room shared the bathroom facilities of another room.

8 / 10

Great

8 / 10

A lot of our party were VERY complimentary about the food at this hotel.

10 / 10

Checking in was easy and friendly staff accommodating.rooms were clean and very comfortable.food was very good and even though it was buffet style was hot and good choices

6 / 10

Spa and pool are good and beds are comfy but the rooms are looking a bit tired and the restaurant is quite average...

4 / 10

Room was gloomy and very tired. needed an upgrade. Poor furnishings. Noisy fan in bathroom running at odd times - not controllable. Noisy at night with many children running up and down corridors and banging doors. waited too long for food in restaurant and golf bar. Half an hour for a fish sandwich at lunch time and evening meal. Food was very good.

8 / 10

Very clean a little small bathroom and shower area but excellent food and service very friendly staff

10 / 10

Had an amazing time at herons reach, we were well looked after by all the hotel staff. The rooms were clean and well presented. The bar prices were what you'd expect from an hotel with happy hour running for most of the day anyway up until 7pm, then after that we got 20% off our bar bill. GREAT !!!... For our 1st nights meal we chose the 3 course buffet it was just what we needed after an hard day on the course and plenty of beer. The 2nd nights meal was chosen from the set menu, afainthis was fantastic. Ryan taco as we named him and the team of waiters and waitresses really looked after us or more like put up with us(sorry for the noise). Breakfast was again great with everything anybody could want. Only one slight moan was that the room was a bit warm but there was a fan provided in the room. We will definitely be back....

4 / 10

Hotel in need of refurbishment, golf course far too busy only played 9 holes Sunday and Monday , took 2 and 3/4 hours to play 9 holes on Sunday and 2hrs 25 mins to play 9 on Monday .

4 / 10

Breakfast buffet Food cold every single morning of our 4 night stay 2 of our 3 dinner meals very poor in quality. We arrange with reception as restaurant not open to bring our dinner time forward confirmed with reception that it was ok. Went into restaurant early only to be told that they were not aware as reception had not notified them. Water went off ton 2 days while we were there not just for minutes for hours no notification when it would come back on. Golf course and staff on golf brilliant but the hotel would stop us returning

8 / 10

Great weekend all round

10 / 10

Spot on what more can you say

8 / 10

Hotel in general was good. And pool and fitness suite very nice. Rooms were comfortable. The staff could be a lot more pro active seen some litter lying about on the carpet on the stairs early on first day and it was still lying next day. Vending machine's seemed to out of order. The worst part of the whole trip was the dinner in the restaurant sat us down at 1930 told us she would be back to take drink orders. Another person returned 20 mins later. He took our drinks order and our food order 3 starters 5 mains 2 desserts. 10 minutes later the starters came and were eaten,still no sign of drinks. So i stopped one of the waitresses on the way past to ask about drinks she said she'd chase them up. Burgers came out they were very nice. Then we sat for 30 minutes waiting on 2 desserts. All in we sat in the restaurant 1hour 45min for 2 courses each and 1 drink.

8 / 10

Great venue for golf or just a break

6 / 10

Use to be more classic But they changed make more Accessible to everyone so they have a very good sports program gym facility so great Swimming pool is well-kept

10 / 10

6 / 10

The bedroom had a great comfy clean bed but the room really does need some upgrading Kettle facilities good. Bathroom ; bath too deep to get out easily but plenty hot water and towels. We were there to play golf so we were not worrying too much about decorations in bedrooms.

6 / 10

The hotel looks a bit tired, could do with an update, but well good enough for our 2 night golf break. Excellent breakfast & 2 course evening meal. Facilities were very good.

10 / 10

Excellent food facilities great staff excellent