Terms & Conditions
YourGolfTravel.com is a member of ABTOT, ATOL and IATA
We hold an ATOL licence (9851) which means that your money is safe when you buy a flight-inclusive holiday or certain flights from us. Please see paragraph 28 for further information on ATOL protection.
Book with Confidence. We are a Member of The Association of Bonded Travel Organisers Trust Limited (“ABTOT”) and our membership number is 5466. ABTOT provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”) for the non-flight packages we arrange. See paragraph 28 of these Terms and Conditions for more information about this protection.
We are an IATA Accredited Agent (91-2 8383 5) which gives us authorisation to sell international and/or domestic airline tickets on behalf of accredited airlines.
Introduction
These terms and conditions (the "Terms and Conditions"), together with our Privacy Policy, the provisions within your confirmation of booking ("Booking Confirmation"), and any other written information we brought to your attention before we confirmed your booking set out the terms on which you book travel arrangements with YourGolfTravel.com ("we", "us", "our").
YourGolfTravel.com is the trading name of Your Golf Travel Ltd, a company registered in England and Wales under company number 05250279, whose registered office is at Cloister Court, 22-26 Farringdon Lane, London EC1R 3AJ.
The travel arrangements you see on this website or in our brochures are provided by third party suppliers, such as hotels and airlines, which are responsible for the provision of the travel arrangements you have booked (the "Supplier/Principal(s)"). We do not own, control or operate those Supplier/Principals or the accommodation, flights, car hire, other transport, golf facilities or other arrangements which you book through us. All the travel arrangements which feature on this website or in our brochures are sold by us as an agent for the actual Supplier/Principals of the travel arrangements except where we indicate that the travel arrangements are sold by us as a principal.
PLEASE NOTE: Our obligations to you will differ depending on what services you book with us and whether or not you have booked a Package (as defined in the Package Travel Regulations).
In these terms and conditions:
Section A applies to hotel bookings (which may include pre-booked rounds of golf at the same accommodation and which are available to all guests as part of its overall general facilities), where we act as the agent of the Supplier/Principal and your contract for the provision of the hotel arrangements will be with the Supplier/Principal. As agent, we will not be responsible for the performance of the relevant hotel arrangements.
Section B applies to the sale of Packages organised by us. We sell two types of Packages: Single Contract Packages (where we act as the principal and your contract is with us) and Multi Contract Packages (where we act as an agent for each Supplier/Principal and you have a separate contract for each travel arrangement with each Supplier/Principal). We explain our Package sales in more detail in Section B.
Section C applies to hotel only bookings, where we act as a principal and your contract for the provision of the hotel arrangements will be with us. We do not sell hotel and pre-booked rounds of golf at the same accommodation as a principal – as described in Section A above, we make these types of bookings as an agent for the Supplier/Principal.
Section D applies to bookings of tickets for the Ryder Cup, US Masters or other golf tournaments.
Section E contains terms which apply to all bookings, in addition to the relevant sections above.
Section F contains terms that govern your membership and participation in the YGT Clubhouse Rewards Program.
Please read these Terms and Conditions carefully before booking with us. They set out your rights and our obligations to you. If there is anything within these Terms and Conditions that you do not understand, then please contact us using the details set out in paragraph 46 below to discuss what this means for you. If you do not agree with these Terms and Conditions, you must not make a booking with us.
Section A
Agency Terms for Hotel Bookings
[1.] Contract
[1.1] This section applies where we offer hotel accommodation with golf in the UK, Europe or Rest of World, where the golf element is on site and part of the hotel’s facilities that can be used by all guests as part of its overall general facilities. Other general hotel facilities might also be available, such as tennis courts, gym area, mountain biking, use of the sauna or spa, restaurant facilities, white water rafting, squash courts, horse riding and a range of other facilities on site at the hotel. These hotel bookings can include hotels, self-catering and other types of accommodation and so we therefore use the terms “hotel” and “accommodation” interchangeably in these Terms and Conditions.
[1.2] For these bookings, we act as an agent for the relevant Supplier/Principal which is supplying the accommodation. When arranging your booking, we will arrange for you to enter into a contract with the Supplier/Principal of the accommodation. The details of your booking, including the name of the Supplier/Principal will be set out in a written Booking Confirmation, which we will send to you once your booking has been accepted. The Supplier/Principal will be responsible for providing the accommodation and all associated facilities to you. Where we act as an agent for the Supplier/Principal, you are bound by the terms and conditions of that Supplier/Principal. Should you require a copy of these terms, please do not hesitate in contacting us at cs@yourgolftravel.com, stating your booking reference and Supplier/Principal name.
[1.3] As an agent, we accept no responsibility for the acts or omissions of the Supplier/Principal with whom you have a contract, nor for the accommodation arrangements provided by it (including the use of its facilities and services). The Supplier/Principal’s own terms and conditions will apply to your booking and we advise you to read these carefully as they will contain important information about your booking. Please ask us for copies of these if you do not have them.
[1.4] All accommodation arrangements which we feature on our website or in our brochures are not an offer by us to sell those arrangements, but an invitation to you to make an offer to the Supplier/Principal of the arrangement(s). We are authorised to accept that offer on behalf of the Supplier/Principal or to reject it. A contract will only exist between you and the Supplier/Principal once we issue our Booking Confirmation to you.
[1.5] Following a period of at least 24 hours after we have issued your Booking Confirmation, we may assist you in booking tee times for a golf round at the hotel you have booked. We will do everything possible to obtain the tee times you have requested but please note that hotels do reserve their rights to alter any booked tee times. As part of our agency service, if your preferred tee times are not available, we offer a service to change these to the nearest possible tee time which the hotel has available. We can only offer this service after the Booking Confirmation has been provided to you.
[1.6] As an agent, we bear no responsibility for the provision of the accommodation (including all its facilities and services). Our responsibilities are limited to making the booking in line with your instructions. We do not accept responsibility for any information about the accommodation that we pass on to you in good faith or for any changes the hotel might make to your booking or its available facilities and services (which it may make with or without our knowledge). We are not responsible for slow play or the operation of the golf course (for instance, the hotel may require players to form groups of 4 with players outside of their party). These decisions are at the discretion of the hotel and over which we have no control.
[1.7] As we act as an agent for the Supplier/Principal, if you make changes or additions to your hotel booking 24 hours after the Booking Confirmation was issued to you, this could constitute a separate booking and contract with the hotel. An example of this could be tee time requests, room upgrades, dinner reservations, spa treatments and other ad hoc requests regarding the facilities available at the hotel. See Section E for more information on booking amendments.
[1.8] Your accommodation booking contract does not include any other services that you may use or purchase whilst at the hotel other than those specifically included in the price of your booking as set out in your Booking Confirmation. You must pay the hotel directly for such additional services. These may include (but are not limited to) other booked rounds of golf, spa treatments and leisure facilities, tennis lessons, other activities, purchases from pro shops and any meals and drinks not stated to be included in the price of your booking.
[2.] If you make changes to, or cancel, your booking
[2.1] See Section E for information on making changes to, or cancelling, your booking.
[3.] If your Supplier/Principal changes or cancels your booking
[3.1] Your Supplier/Principal may change or cancel your booking in accordance with its terms and conditions. Should it do so, we will let you know as soon as we become aware of this. In these circumstances, your position regarding the booking will depend upon the relevant Supplier/Principal's terms and conditions.
[3.2] If you are notified of any change to your travel arrangements by your Supplier/Principal directly, it is your responsibility to act upon this information and to update us. If we are notified of any changes to your travel arrangements, we will pass these onto you.
[4.] Liability
[4.1] Your contract for your booking is with the Supplier/Principal named on your Booking Confirmation.
[4.2] We act as an agent in making your booking for the travel arrangements in accordance with your instructions. We do not own or control these travel arrangements. Accordingly, we have no liability or responsibility for anything which goes wrong with your booking unless caused by our own negligence or that of our servants or agents. For instance, it we have negligently failed to pass on accurate booking information to the Supplier/Principal then we may be liable for this. However, we do not accept liability for any failure to perform (or improper performance) of the travel arrangement itself.
[4.3] If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your booking. This limit does not apply to cases involving death or personal injury caused by our negligence.
Section B
Package Bookings
[5.] Packages and your Contract
[5.1] When we refer to a "Package" in these Terms and Conditions, we mean a "package" as defined in Package Travel Regulations. In general terms, a Package will exist when you buy two or more different travel arrangements from us in a single booking transaction (i.e. at the same time).
[5.2] The relevant travel arrangements are:
a) transport (e.g. flight or Eurostar);
b) accommodation (e.g. hotel);
c) car or other vehicle hire; or
d) other tourist services not intrinsically part of one of the travel arrangements listed at (a) to (c) above.
[5.3] If your booking includes an ‘other tourist service’ together with only one of the travel arrangements listed at (a) – (c) above, then the other tourist service has to either amount to 25% or more of the total cost of the booking, or otherwise be an essential feature of the booking, in order for a Package to be created. Examples of other tourist services include pre-arranged round(s) of golf at a course other than at any accommodation booked.
[5.4] For the avoidance of doubt:
a) minor transport services (e.g. local airport transfers) and insurance are not capable of forming a Package.
b) if you book a second travel arrangement from us at any point after you booked the first, then this will not form a Package.
c) a Package will not be created if the travel arrangements cover a period of less than 24 hours unless overnight accommodation is included.
[5.5] We organise and sell two different types of Packages:
a) "Single Contract Package" – this is where we sell multiple travel arrangements to you as a Package, under a single contract, where we are acting as the principal and your contract for the Package is with us.
b) "Multi Contract Package" – this is where you select two or more different travel arrangements and we act as an agent for each Supplier/Principal of the relevant travel arrangement (e.g. airline, hotelier, transport, other activities) in making the booking. For Multi Contract Packages, we arrange for you to enter into separate contracts with each Supplier/Principal. Each relevant Supplier/Principal will be the principal in the contract(s) with you for each separate travel arrangement.
[5.6] We will set out within our Booking Confirmation which type of Package booking you have made with us.
[5.7] If your Package includes a flight, we will issue you with an ATOL Certificate. This will state whether your booking is for a Single Contract Package or Multi Contract Package.
For the avoidance of doubt, if a flight is booked after the first booking is made (e.g. the first booking is for a hotel, and a second booking is then made for a flight), this will not constitute a Package. However, if you purchase a standalone flight from us that is ATOL-protected, we will issue you with the relevant ATOL Certificate for that booking.
[5.8] If you make independent bookings for flights, car hire, transfers, airport parking, club hire, purchase foreign exchange or insurance, or any other travel arrangements, then even if you make such bookings following a link or a recommendation on our website, these are independent bookings made between you and the relevant third party provider. We shall not have any obligations or liabilities to you in relation to such bookings.
[5.9] Similarly, if you book flights directly with an airline, or via an aggregator like Skyscanner, Kayak, Opodo, Expedia, Momondo or others, your booking will be with the third party travel provider and not with us. We shall not have any obligations or liabilities to you in relation to such bookings.
[5.10] All flights with third parties are not protected under our ATOL, but could come under the third party’s ATOL which will be in their terms and conditions. It is worth noting that flights purchased directly from an airline will not have ATOL protection.
[5.11] All Packages which we provide are not an offer by us to sell any Package, but an invitation to you to make an offer to us. We are free to accept that offer or to reject it.
[5.12] All Package bookings are subject to availability at the time of booking. We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Packages we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package you have sought to book with us is not available.
[5.13] A contract will only come into existence between you and us/the Supplier/Principal(s) when you have paid the price payable on booking and we have issued our Booking Confirmation to you. We shall be under no obligation to issue a Booking Confirmation after you have placed a booking with us. We will not issue such a Booking Confirmation if we discover an error in the pricing of the Package (see paragraph 6 below) or if any part of the Package is no longer available.
[5.14] If, for any reason, we are unable to accept your booking, we will inform you of this and not process your booking further. We will then arrange for you to be refunded any part of the Package booking already paid, unless you decide to use that payment towards a different booking.
[6.] Pricing / Price Changes
[6.1] We may change the advertised price of any Package from time to time. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. We will confirm the actual price at the time of booking.
[6.2] We advertise a large number of Packages and we try hard to ensure that the advertised price is always accurate, but sometimes errors do occur. We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.
[6.3] We are under no obligation to supply you with a Package which is incorrectly priced, even after we have issued our Booking Confirmation, if the error was obvious and should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.
[6.4] We may increase the price of your Package after we have issued our Booking Confirmation solely to allow for increases which are a direct consequence of changes in:
a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
b) the level of taxes or fees on the travel services included in your booking imposed by third parties other than the Supplier/Principals, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
c) the exchange rates relevant to the Package booking.
We shall only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your Package, together with a calculation and an explanation for this change.
[6.5] If the price variation means that you have to pay an increase of more than 8% of the price of your Package, you will have the option of:
a) accepting the price increase;
b) rejecting the price increase and terminating your Package with a full refund of all monies, except for any amendment charges, paid within 14 days of termination; or
c) accepting an alternative Package if we decide to offer this. If you decide to take an alternative Package, we will inform you of its impact on the price of your booking. If the alternative Package is of a lower quality or cost, you may be entitled to an appropriate price reduction and/or compensation in accordance with paragraph 13.
[6.6] We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Package booking and provide you with a refund.
[6.7] If you decide to reject the price increase and terminate your Package booking with a full refund, you may also be entitled to compensation in accordance with paragraph 13 below.
[6.8] You will be entitled to a price reduction corresponding to any decrease in the costs described in paragraph 6.4 above which occur after you have booked but before the start of your Package, although we will be entitled to deduct our administrative expenses of this process. You will be entitled to ask for a breakdown of these administrative expenses.
[7.] Changes you make before travel
[7.1] You may transfer your place on your Package booking to another person who satisfies all the conditions applicable to the Package booking, subject to you and the other person accepting that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any reasonable fees, charges or other costs arising from the transfer. We shall notify you of these costs upon receipt of your request to transfer. Please note, in some cases suppliers such as airlines treat name changes as a cancellation, levying cancellation charges and requiring payment for a new ticket. If you wish to transfer your place, you must contact us at the details set out in paragraph 46 below. You will need to give us notice in writing as soon as possible and no later than 7 days before departure so that we can make the necessary arrangements.
[7.2] See Section E for additional information on making changes to your booking before you travel.
[8.] If you cancel your booking
[8.1] See Section E for information on cancelling your booking.
[8.2] In addition to the cancellation rights set out in Section E, and in relation to your Package booking only, you shall have the right to cancel your booking before the start of the Package without paying any cancellation charges in the event of unavoidable and extraordinary circumstances (which is described in paragraph 27 below) (“Unavoidable and Extraordinary Circumstances”) occurring at the place of destination or its immediate vicinity and we have confirmed to you that they will significantly affect the performance of the Package, or they significantly affect the carriage of passengers to the destination. If you cancel in these circumstances, we shall provide you with a full refund of any payments made in relation to your Package booking but you will not be entitled to compensation or any of the rights set out in paragraph 13 below.
[8.3] Please visit the Foreign, Commonwealth & Development Office’s (“FCDO”) website to review the latest travel advice about your holiday destination: www.gov.uk/foreign-travel-advice. Please note that when determining whether or not the cancellation rights described in the paragraph above have arisen, we consider the FCDO’s advice. However, this is not the only factor we take into account in determining whether these cancellation rights have arisen. Ultimately, the existence of these cancellation rights will depend on the particular circumstances which exist in your holiday destination. It may be that the relevant circumstances do not significantly affect the Supplier/Principals’ ability to perform the travel arrangements which form part of your Package. It may also be the case that we or our Supplier/Principal’s may be able to make arrangements which address the issues identified by the FCDO. In such circumstances, you will not have the right to cancel your Package in accordance with the paragraph above.
[9.] Changes made by us before travel
[9.1] As the arrangements which make up your Package booking are planned many months in advance, from time to time we may need to make a change to your Package booking. We reserve the right to do so at any time.
[9.2] If the change is minor, we will ensure that you are notified about it before you travel, however, we will not pay compensation as a result of this change. Examples of minor changes include a change of flight time of less than 12 hours, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard.
[9.3] Occasionally, we have to notify customers of a significant change that we are constrained to make to the main characteristics of the Package booking, or where we cannot fulfil any of your special requirements which we have accepted.
[9.4] In the unlikely event that we have to make a significant change to your Package booking, we will tell you as soon as reasonably possible.
[9.5] You will then have the option to:
a) accept the proposed change. If this results in a Package of lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 13 below;
b) reject the proposed change and terminate your Package booking with a full refund. Any refund offered can be issued by way of a Refund Credit Note; or
c) accept an alternative one if we decide to offer this. If you decide to take an alternative Package, we will inform you of its impact on the price of your booking. If the alternative Package is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 13 below.
[9.6] We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the relevant changes. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Package booking and provide you with a refund.
[9.7] Unless the change is as a result of Unavoidable and Extraordinary Circumstances, and subject to the provisions in paragraph 13, if you decide to reject the proposed change and terminate your Package booking with a full refund, you may also be entitled to compensation in accordance with paragraph 13 below.
[10.] If we cancel your booking before travel
[10.1] On rare occasions, we may have to cancel your Package booking and we reserve the right to do so. If we have to do so, we will notify you as soon as possible. We will also offer you an alternative Package if we are able to do so, and inform you of its impact on the price of your booking. If the alternative Package booking is of a lower quality or cost, you may be entitled to a price reduction in accordance with paragraph 13 below. If we cannot offer you an alternative, or even if you just prefer, we will provide you with a full refund of any payments made for the Package booking.
[10.2] You may be entitled to compensation as a result of our cancellation of your Package booking in accordance with paragraph 13 below, except where we are prevented from providing the Package because of Unavoidable and Extraordinary Circumstances, or where the minimum number for the holiday to take place is not reached, and we notify you of the cancellation without undue delay before the start of your Package.
[11.] Our responsibility for the performance of the Package
[11.1] We do not ourselves own or provide any of the travel arrangements which make up your Package booking. These are provided by third party suppliers (which may be the Supplier/Principal(s) or one of its suppliers). For Single Contract Packages, we have a legal duty to exercise reasonable skill and care in making the arrangements for the Supplier/Principals to provide the travel arrangements to you. For Multi Contract Packages, we have a legal duty to exercise reasonable skill and care in arranging for you to enter contracts with the Supplier/Principals.
[11.2] We also have a responsibility to you as the Organiser for the performance of the travel arrangements included in your Package booking under the Package Travel Regulations, irrespective of the fact that such travel arrangements are to be performed by the Supplier/Principals.
[11.3] You must tell us immediately of any failure to perform or improper performance of your Package (“Failure”). If you fail to do so, this may affect the price reduction or compensation you might otherwise be entitled to. If there is a Failure, we will try to resolve it whilst you are on your holiday. If we do not do so within a reasonable time after notification from you, then you may resolve the Failure yourself and request reimbursement of reasonable expenses from us. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with paragraph 13.
[11.4] If a significant proportion of the travel services included in your Package cannot be provided as agreed in the booking, we shall offer, at no extra cost to you, suitable alternative arrangements for the continuation of the Package booking. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. Where they are of lower quality you will be entitled to a price reduction as described in paragraph 13 below. You may only reject the alternative arrangements we offer to you if they are not comparable to what was agreed in the booking or if the price reduction is inadequate. If you do reject the alternative arrangements, or if we are not able to offer them, then you may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 13.
[11.5] If a Failure substantially affects the performance of the Package booking, and we have failed to remedy it within a reasonable period of time, you may decide to continue with your Package or terminate your booking without paying a termination fee. If you decide to terminate, then if your Package booking included carriage to the destination, we shall also repatriate you with equivalent transport without undue delay back to your place of departure and at no extra cost to you. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with paragraph 13.
[11.6] If we are unable to ensure your return to your place of departure as agreed in your Package booking because of Unavoidable and Extraordinary Circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per passenger. This limitation shall not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we had been notified of their particular needs at least 48 hours before the start of the Package.
[11.7] If a longer period of accommodation than that referred to in paragraph 11.6 above is provided for in Union passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described in paragraph 11.6 in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead.
[12.] Airline Failure
[12.1] If the airline with which you are booked cancels your flight or ceases to trade whilst you are overseas, you must contact us for instructions on replacement flights. Our policy is to try to replace a flight with an equivalent flight and so if your flight is economy, we will arrange an economy flight by way of replacement. You may pay the price of an upgrade if you so wish. If you had booked a higher class such as business, we will endeavour to find a business class seat by way of replacement, although if an economy seat is available on an earlier flight, we shall arrange for you to be booked on that earlier flight. This is because in the event that a flight is cancelled, our main priority will be to find replacement flights to fly you home. We shall not be liable for any replacement flights you book if you have not first given us a reasonable opportunity to find replacement flights for you.
[13.] Price reduction and compensation for damages
[13.1] Our obligations, and those of the Supplier/Principals providing any service or facility involved in any of your booking, are to take reasonable skill and care in providing the agreed service to you. Our obligation shall therefore be to use reasonable skill and care in making your booking, whereas the Supplier/Principals shall owe a duty to exercise reasonable skill and care in the provision of the relevant travel arrangement to you. You must therefore show that reasonable skill and care has not been used if you wish to make any claim. Additionally, compliance with any applicable regulatory requirements will be proper performance of our and our Supplier/Principals' obligations. You must therefore show that there has been a Failure if you wish to make a claim.
[13.2] You will be entitled to an appropriate price reduction for any period during which there is a Failure, unless the Failure is attributable to you.
[13.3] You shall be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is:
a) attributable to you;
b) attributable to a third party unconnected with the provision of the travel arrangements included in the Package booking and is unforeseeable or unavoidable; or
c) due to Unavoidable and Extraordinary Circumstances (as defined in paragraph 27).
[13.4] We shall not be liable to pay compensation to you in connection with your Package booking where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of the Supplier/Principals (or their suppliers). These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the Package booking. Please ask us for copies of these international conventions if you would like to see them.
[13.5] Our liability will also be limited in accordance with the contractual terms of the Supplier/Principals which provide the transportation element of your Package booking and in an identical manner as if such limitations applied directly to us.
[13.6] Our liability to you in connection with your Package booking shall be limited to a maximum of three times the cost of your Package booking, except in cases involving death, injury or illness caused by us or our Supplier/Principals negligence.
[13.7] If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.
[13.8] You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require.
[13.9] Should you become ill whilst on holiday, you must, consult a local doctor and if necessary consult your GP upon your return to the UK. Should you then wish to contact us regarding this illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.
[13.10] We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation.
[13.11] Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations.
[14.] Prompt assistance in resort
[14.1] We shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements. Typically, we do not charge for this assistance, although we do reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.
[14.2] As we do not provide any representation in resort, please contact us using the contact details set out in paragraph 46 below if you require any assistance whilst overseas.
[15.] Excursions
[15.1] It may be possible for you to book a local excursion during your trip, such as a local tour, experience, concert, activity, sports or adventure experience. These will be bookable and payable by you locally. You will be entering into a contract directly with the excursion provider and so they will not form a part of your Package booking.
[15.2] They will be provided by third parties over whom we have no control or relationship with. We do not have any responsibility for their provision, nor do we accept any liability if you suffer loss or damage whilst on a local excursion.
[15.3] It may also be possible for you to book an excursion as part of your Package booking at the time of booking. In that case, the excursion provider will be treated as a Supplier/Principal and paragraph 15.1 above shall not apply.
Section C
Sale of hotel accommodation only by us acting as principal
Your contract for bookings comprising solely of hotel accommodation is with Your Golf Travel Limited.
[16.] Pricing / Deposit
[16.1] Should there be any increase in the cost to us of providing your booking, then the price of your booking may change after you have booked. However, there will be no change within 20 days of your departure. We will absorb 2% and you will not be charged for any increases equivalent to 2% of the price of your booking (excluding insurance premiums and any amendment charges). You will be required to meet any increase between 2% and 8%. If we have to increase the price of your booking by more than 8%, you will have the option of continuing with the booking and meeting the extra costs (above 2%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the booking, you must do so within seven working days of the issue of the revised Booking Confirmation.
[16.2] See Section E for additional information on pricing and deposits.
[17.] If you make changes to, or cancel, your booking
[17.1] See Section E for additional information on making changes to, or cancelling, your booking.
[18.] Changes made by us before travel
[18.1] From time to time we may have to change details of your booking. If any change will have a significant effect on your booking, we will tell you about it before your trip starts, if there is time.
[18.2] You will have the choice of accepting the change of accommodation. If you do not want to accept a significant change, which we tell you about before you depart, we will, if we are able to do so, offer you an alternative of equivalent or closely similar standard. You will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or if the replacement is a less expensive booking we will refund the difference in price. If you do not wish to take the alternative we offer you, you can cancel your booking and receive a full refund of any money you have paid to us. These options do not apply to minor changes.
[18.3] If we make a significant change, we will pay compensation in accordance with paragraph 13, except where we have to change your travel arrangements in any way because of Unavoidable and Extraordinary Circumstances beyond our control. In these cases, no compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation, will be paid by us.
[19.] If we cancel the booking
[19.1] From time to time we may have to cancel your booking and we reserve the right to do so.
[19.2] If we do cancel, you can either:
[19.2.1] accept an offer of alternative accommodation of equivalent or comparable standard from us, if available. We will refund any price difference if the alternative is of lower value; or
[19.2.2] receive a refund of any money you have paid to us, less any irrecoverable losses we have incurred in relation to your booking.
[19.3] If we cancel, we will pay compensation in accordance with paragraph 13, except where the cancellation arises due to Unavoidable and Extraordinary Circumstances beyond our control. In these cases, no compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation, will be paid by us.
[19.4] Any amendment fees or other costs you incur in relation to other arrangements made independently with third-party providers under separate contracts, and not booked through us, will not be refundable or claimable from us.
[20.] Our liability to you
[20.1] We have a duty to select the hotel accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the hotel accommodation. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the hotel accommodation or any acts or omissions of the provider of the hotel accommodation or others. We also have no liability in the following situations:
[20.1.1] where the hotel accommodation cannot be provided as booked due to Unavoidable and Extraordinary Circumstances (see paragraph 27 below);
[20.1.2] where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you;
[20.1.3] where you incur any loss or damage that relates to any business activity; and
[20.1.4] where any loss or damage relates to any services which do not form part of our contract with you.
If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your hotel accommodation. This limit does not apply to cases involving death or injury caused by our negligence.
Section D
Terms applicable to bookings for golf tournaments
[21.] Tickets for golf tournaments
[21.1] We may make available for booking certain tickets for attendance at golf tournaments such as the US Masters and the Ryder Cup (“Golf Tickets”).
[21.2] We make available Golf Tickets as a principal or an agent, depending on the particular tournament. This will be made clear to you at the time of booking.
[21.2.1] If you book tickets for attendance at the US Masters, we make available these tickets as principal. As such, the terms of Sections C, D and E shall apply to your booking.
[21.2.2] If you book tickets for attendance at the Ryder Cup, we make available these tickets as an agent. As such the terms of A, D and E shall apply to your booking.
The relevant sections shall apply in the same way as they do for hotel accommodation bookings save that references to hotel bookings should be read instead as references to Golf Tickets.
[21.3] Golf Tickets are only available to be purchased on their own and not as part of a Package. You may purchase additional travel arrangements from us which complement your Golf Ticket, but you will not be able to combine these with a Golf Ticket to form a Package. Rather, these additional travel arrangements will have to be booked separately.
[21.4] If you decide to purchase travel arrangements which complement your Golf Ticket, then this may form a “Linked Travel Arrangement”. This is defined in the Package Travel Arrangements, but in general terms a Linked Travel Arrangement will arise where:
a) You book at least one of the following travel arrangements: (i) transport; (ii) accommodation; and/or (iii) car hire;
b) The additional travel arrangements in (a) are purchased for the purpose of the same trip as the Golf Ticket;
c) The additional travel arrangements in (a) are purchased in a separate transaction to the Golf Ticket;
d) We either (i) facilitate your booking of the additional travel arrangements described in (a) during the same visit to our website; or (ii) we direct you to a third party (which may be a group company), and you book the additional travel arrangements within 24 hours of booking your Golf Ticket with us.
[21.5] If you do purchase a Linked Travel Arrangement, then we have taken out insolvency protection as described in paragraph 28.
[21.6] U.S. Masters Badges are the property of Augusta National Golf Club and must therefore be returned at the end of each Tournament Day. Failure to do so will result in a fine of up to $10,000 per badge (subject to change). All clients will be asked to sign a waiver form in advance of their trip. Badges will not be issued unless this signed waiver is received prior to travel. Masters badges are non-refundable and non-exchangeable from point of sale. The purchase of these are subject to the full terms and conditions for US Masters patron badges that can be found at https://www.masters.com/en_US/patron/index.html?tab=ticketing that includes event cancellation, postponement and Inclement weather.
[21.7] Ryder Cup Tickets are the property of Ryder Cup Limited and must therefore be returned at the end of each Tournament Day unless they are a full season ticket.
[21.8] Failure to do so could result in a fine of per badge (subject to change). All clients will be asked to sign a waiver form in advance of their trip. Badges will not be issued unless this signed waiver is received prior to travel. Ryder Cup tickets are non-refundable and non-exchangeable from point of sale. The purchase of these are subject to the full terms and conditions for Ryder Cup tickets that can be found at https://www.rydercup.com that includes event cancellation, postponement and Inclement weather.
Section E
Terms applicable to all bookings
In this section, references to "suppliers" shall, where appropriate, include references to "Supplier/Principals".
[22.] Making your Booking
[22.1] You can book through our call centre on 0800 043 6644 with one of our golf specialists or at www.yourgolftravel.com.
[22.2] The person making your booking (the "Lead Contact") will be the person responsible for the booking. The Lead Contact shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying additional charges in relation to the booking and for all other matters concerning the booking.
[22.3] The Lead Contact must be at least 18 years of age at the time of the booking and one of the passengers in the booking. Where placing an order for travel arrangements with age restrictions, the Lead Contact agrees that they and members of their party are of the appropriate age of purchase for those services. If the Lead Contact is not over 18 and a UK or Irish resident we reserve the right to cancel your booking and charge our cancellation fees in accordance with paragraph 25.
[22.4] When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these Terms and Conditions, the conditions of the relevant Supplier/Principals and the Privacy Policy. The Lead Contact must ensure and hereby confirms that the details provided for all parties to the booking are full and accurate and that all passenger names given to us accord exactly with their travel documentation.
[22.5] All hotel accommodation which we provide is not an offer by us to sell any accommodation, but an invitation to you to make an offer to us. We are free to accept that offer or to reject it. A contract exists as soon as we issue our Booking Confirmation.
[22.6] It is your responsibility to check the documents you receive (including all names, dates and timings are correct) and to notify us of any errors within 48 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these and the relevant terms regarding changes will apply.
[23.] Pricing / Deposit
[23.1] We and/or the Supplier/Principals who provide the travel arrangements which you book through us reserve the right before you make your booking to alter the prices of any of the travel arrangements which make up your booking and which are shown in our brochure or on our website. You will be advised of the current price of the travel arrangements that you wish to book before your booking is confirmed and documentation issued.
[23.2] When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. If you fail to pay your balance in full by the specified deadlines, we may cancel your booking immediately and, if you have already paid a deposit, we shall retain your deposit. In the event of such cancellation, we shall have no liability to you and the application of the cancellation charges referred to below.
[23.3] A non-refundable deposit will be required at the time of booking for all UK breaks, European trips and all long haul holidays and your balance must be paid before the date specified on your travel confirmation which is normally no later than 8 weeks prior to travel for all UK bookings and 12 weeks for all international breaks. We reserve the right to ask for an additional deposit amount for certain bookings where we need to pre-pay to the Supplier/Principal an additional sum to secure your booking, in particular where your booking includes, for example, tournament tickets, high-end golf club tee times or a non-refundable element. If a flight has been added to a golf break the balance is required 12 weeks prior to travel.
[23.4] Full payment will be required should you book within 8 weeks of travel in the case of a UK break and within 12 weeks of travel in the case of an international break. If flights have been added to a UK break full payment will be required within 12 weeks.
[23.5] Please see Section B for additional terms on pricing and deposits for Package bookings and see Section C for additional pricing/deposit terms for hotel accommodation only bookings.
[24.] If you make changes to your booking
[24.1] If you wish to make a change to your booking after we have issued our Booking Confirmation, please contact us using the details at paragraph 46. We and the Supplier/Principal(s) do not have a legal obligation to make such changes but we may, at our sole discretion, try to accommodate your request. Please understand that it is often not possible for us to do so as changes may depend on availability and the terms and conditions of the Supplier/Principals.
[24.2] If we agree to make a change, you agree to pay us an administration charge in making your required change plus any cost we incur in making the change (including, without limitation, charges which are imposed on us by the Supplier/Principals for making the change). This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Package booking (e.g. a flight) may incur a 100% cancellation charge. You should be aware that changing one element of your travel arrangements may also have a knock-on effect on other elements of your travel arrangements and the administration charge will be applied to each element that requires changes as a result of any change request. See Section E for information on fees.
[24.3] For changes to flights, please note that the majority of our flight providers do not typically allow changes to be made to tickets after bookings have been made. The tickets we sell are very restrictive and can result in charges of up to 100% of the price of the ticket being applied by the airline, regardless of the notice period given to us. We reserve the right to pass on these charges.
[24.4] Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.
[24.5] If, after confirmation of your booking, you wish to change your booking we will try to arrange this with the relevant Supplier/Principal but it will of course be subject to the relevant Supplier/Principal's terms and conditions (including amendment charges) for the travel arrangements. Changes will also be subject to availability and will also include our administration charge for making the change. For the avoidance of doubt this does not include our attempts to arrange suitable preferred tee times for you with our Suppliers following the issuance of the Booking Confirmation.
[24.6] Further and in any event any request for a change must be made by the Lead Contact.
[24.7] You should be aware that changes made to your booking could incur an increase to the cost of your booking and the closer to the start date that changes are made the greater this increase is likely to be. You should contact us as soon as possible if you want to change. Some latter changes could be booked as separate hotel bookings or activity bookings.
[24.8] For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation or length of stay has to apply to all members of your booking.
[24.9] Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.
[24.10] Some changes such as name changes (including initial changes), destination and date changes can be treated by some suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking, we will pass on to you the cost imposed by the supplier, which could be up to 100% of the price.
[24.11] You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control or you are transferring your Package booking to another person in accordance with the provisions set out in paragraph 7.1.
[24.12] Please see Section A for additional terms on making changes to your Hotel booking.
[24.13] Any changes to your booking will be subject to an amendment fee of £50. These fees will be applied in addition to any charges imposed by the supplier, in some cases could be up to 100% of the cost.
[25.] If you cancel your booking
[25.1] You or a member of your party may cancel your booking at any time by giving us written notice by an email to: cs@yourgolftravel.com. Any such notice of the cancellation must be given by the Lead Contact on the booking.
[25.2] If you cancel your booking, you will have to pay the cancellation charges of the relevant supplier. You will also be charged a cancellation fee per person, per booking, which reflects the losses and costs which we have incurred in cancelling the booking. These have been set out below:
42 days or more before departure that notice of cancellation is received:
Loss of deposit (minimum of 10%) + supplier/principal’s cancellation charges
29-41 days before departure that notice of cancellation is received:
£25 administration fee per person plus loss of deposit (up to 100%)
28 days before departure that notice of cancellation is received:
100% of total holiday cost cancellation charge
[25.3] Please ask if you would like to understand how these charges are calculated.
[25.4] If you wish to cancel a singular part of your booking, either a component or a passenger, this will be subject to full cancellation terms as set out above.
[25.5] Please see Section B for additional terms regarding cancelling your Package booking.
[26.] Flights – Delays, Confirmations
[26.1] Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations. If you are notified of any change to your travel arrangements by one of the suppliers directly, it is your responsibility to act upon this information and update us if the change will impact any other part of your travel arrangements.
[26.2] We do not have any liability if you fail to advise us of any change to your travel arrangements.
[26.3] If you fail to check in on time or follow your airline's on-line check in procedures, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.
[26.4] If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use any connecting or return flight to the UK. No refund can be made for any unused arrangements.
[26.5] You should, approximately 72 hours before your departure, check the airline's website to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the UK.
[26.6] If it is possible, at the time of booking, to provide details of the type of aircraft, which will be used, we will provide you with these. However, it is not possible to guarantee that this is the type of aircraft which will be used because this may change.
[26.7] Your documents relating to your booking will be sent to the Lead Contact's email address which you give us at the time of booking and will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact's e-mail address you supplied at the time of booking.
IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE LEAVING THE UK. IF THERE ARE ANY INACCURACIES OR YOU HAVE ANY OTHER QUERY PLEASE CONTACT US IMMEDIATELY.
[26.8] It is customer’s responsibility to ensure that all passenger names are provided exactly as they appear in the relevant passports. If, after making a booking, any changes are required, the airline’s amendment fees will apply. In some cases, a change may be treated by the airline as a cancellation and rebooking, in which case up to 100% of the flight cost may be charged.
[27.] Unavoidable and Extraordinary Circumstances
[27.1] In these Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken.
[27.2] This may cover for example warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the Package travel contract.
[28.] Your Financial Protection
Flight-inclusive Packages and ATOL protected flight only
[28.1] We provide full financial protection for our flight-inclusive Packages and ATOL protected flight only sales by way of our Air Travel Organiser's Licence number 9851 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk
[28.2] When you buy an ATOL protected flight or flight inclusive Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
[28.3] We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
[28.4] If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
[28.5] In relation to ATOL protected flight-only sales or flight inclusive Packages, all money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
[28.6] When you buy travel arrangements other than an ATOL protected flights or flight-inclusive Packages, all monies you pay to the travel agent are held by that agent on our behalf at all times.
Non-flight Packages
[28.7] When you buy a Package holiday that does not include a flight, protection is provided by way of a bond held by ABTOT. ABTOT provides financial protection under Package Travel Regulations for a portion of sales by Your Golf Travel Limited (membership number 5466). In the event of our insolvency, protection is only provided for non-flight Packages, as defined in our invoice and Terms and Conditions of the booking.
[28.8] ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your Package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Your Golf Travel Limited.
[28.9] Bookings which are made with Your Golf Travel Limited acting as an agent of a Hotel or Resort are not protected by ABTOT Limited. Agency bookings will be clearly identified in your invoice and are defined in our Terms and Conditions.
[28.10] In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
[28.11] You can access the Package Travel Regulations here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
[28.12]You can find out more about ABTOT here: https://www.abtot.com/
Linked Travel Arrangements
[28.13]If you have purchased a Linked Travel Arrangement (as described in paragraph 21.4), then we have taken out insolvency protection which will ensure that, if we become insolvent and the relevant travel arrangements will no longer be provided, you will be refunded any monies you have paid directly to us. This insolvency protection is provided by way of a bond held by ABTOT, whom you may contact using the above information.
[29.] Website accuracy
[29.1] We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the Supplier/Principals of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as course maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, water-sports for example, may not be available all year round. There may be a charge for some facilities, for example, buggies, club hire, safety deposit boxes, ironing services, and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your destination and accommodation. All hotel accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.
[29.2] We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from suppliers.
[30.] Accommodation ratings
[30.1] All ratings given on our site are based on our ratings and are not the official ratings of the property. The ratings we use are based on certain criteria being met, which include but are not limited to location of the hotel, facilities at the property and the range of dining options available.
[31.] Behaviour
[31.1] It is important that you behave responsibly and with consideration for others during your holiday. Accordingly, to the extent that we, or one of our suppliers, believe that your actions could or have caused disruption or annoyance, or a risk of safety, or damage to property, to us, our suppliers or other customers, or if it is believed that you are not fit to travel, then we or our Supplier/Principal’s may either ask you to leave your booked accommodation, or prevent you from boarding (if transport is involved).In these circumstances, the provisions of the paragraphs entitled "If we cancel the booking" in each relevant section above shall not apply.
[31.2] Rude, abusive, threatening or otherwise inappropriate behaviour towards our staff or representatives will not be tolerated, whether during customer service interactions (by phone, email or otherwise) or in any public forum, including social media. This includes naming, describing, or posting about individual staff members in a way that is derogatory or harassing. If such behaviour occurs, we reserve the right to terminate your booking without liability to you.
[31.3] We shall be under no obligation whatsoever to pay compensation, refunds or meet any costs or expenses (including but not limited to alternative booking arrangements) you may occur as a result of your booking/stay being terminated.
[31.4] We cannot accept any liability for the behaviour of others in your party, or for any facilities or services withdrawn as a result of their actions.
[31.5] In the event that your behavior causes loss or damage to any person or property for which we are liable, you agree to compensate us for such loss and damage, together with any legal costs which we may incur in pursuing this claim against you.
[32.] Dress code
[32.1] Many golf courses require proper golf attire such as collared shirts, shorts of a certain length, no denim etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire. Please check before you travel that your group is aware of appropriate golfing attire.
[33.] Standard of play / Golf etiquette
[33.1] Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. It is, however, your obligation to check before making your booking whether or not handicap certificates are required at the accommodation and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with her/him.
[34.] Disrupted Experiences: Condition of golf course, bad and inclement weather
[34.1] The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. We cannot be held responsible for the impact of such work.
[34.2] Bad weather is unavoidable during the course of the year and, as a result, golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens. In the event of bad weather, details of our Wet Weather Policy can be found in our FAQs section here. While we are reliant on suppliers updating us on course closures, we’ll always look to keep you updated quickly and clearly on any changes to your trip. Where possible, we will support you with obtaining alternatives or wet weather vouchers if play is cancelled; however, price supplements may apply depending on when your holiday is re-booked (see paragraph 34.4). No refunds are available under any circumstance for cancellations made due to golf course closure. If you do have any questions around course availability prior to travel, you can contact our team using the contact details on paragraph 46.
[34.3] Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. We cannot be held responsible for these occurrences.
[34.4] If you are unable to play golf on your break due to golf course closure we will, without guarantee and at the Supplier/Principal's discretion, try and obtain green fee vouchers for the golf element of the break. Please note that we sell 'Winter Holidays' (October - March) at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary. Any vouchers issued can be used for future bookings with us.
[35.] Tee-times
[35.1] Golf courses reserve the right to alter confirmed tee times. If your confirmed golf course cancels your reservation or changes your tee time we will use reasonable efforts to try to find a suitable alternative. You will be charged or refunded for any difference in the cost between the original and the alternative. Such changes do not entitle you to cancel any booking.
If no suitable alternative can be offered, that element of your booking (e.g. the round of golf) will be cancelled and you will receive a refund for the relevant cost. Such changes or cancellations to golf arrangements do not entitle you to cancel any other part of your booking.
[35.2] Please also be aware that some golf courses may pair you up with other golfers during peak times.
[36.] Special requests and medical conditions, disabilities and reduced mobility
[36.1] If you have any special request, you must advise us at the time of booking. We will pass your request on to the relevant Supplier/Principal, but we cannot guarantee that your request will be met. Confirmation that a special request has been noted or passed on to the Supplier/Principal or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. A special request only becomes part of your contract if we confirm separately in writing that the Supplier/Principal has expressly accepted it. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.
[36.2] Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
[36.3] If you have any medical condition or disability or suffer from reduced mobility which may affect your arrangements or any special requirements as a result of any medical condition, disability or reduced mobility (including any needs relating to the booking process), please tell us before you confirm your booking by using the details set out in paragraph 46 so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and promptly update us if your circumstances change. You must also promptly advise us if any medical condition or disability which may affect your travel arrangements develops after your booking has been confirmed. We will discuss suitability with you, liaise with the relevant Supplier/Principal(s) and make reasonable efforts to make reasonable adjustments. Any specific arrangements or assistance will only form part of your contract once we confirm them to you in writing. If the arrangements cannot be provided, we will not accept the booking (or, if already confirmed, we will cancel it without charge and refund all monies paid, and where possible, offer reasonable alternatives). We cannot be held responsible if you fail to tell us about any special requirements that will affect your trip and this means that we will not compensate you.
[37.] Accepted forms of payments
[37.1] Your Golf Travel Limited accepts the following forms of payment:
• Debit Cards
• Credit Cards
• Approved Golf Society cheques made payable to "Your Golf Travel Limited" Travel Credit Note
• Supplier Voucher
[37.2] No surcharge will be applied for payments made with consumer credit or debit cards. A supplement of 1.5% will be charged for the use of any credit card which is a "commercial card" as defined at Article 2(6) of Regulation (EU) 2015/751 of the European Parliament and of the Council of 29th April 2015 on interchange fees for card-based payment transactions.
[38.] Travel information and health advice
[38.1] Please note that we can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. Any information supplied by us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.
[38.2] It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit the FCDO website (www.gov.uk/foreign-travel-advice) or visit websites such as www.hpa.org.uk and www.nathnac.net and contact your GP.
[38.3] A passport is necessary to travel to all countries. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Neither we, nor the suppliers, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements, and you will have to pay us any costs which we incur through helping you because of any such failure on your part. Please ensure that you and all members of your party are in possession of all necessary travel, health, passport, visa and insurance documents and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure.
[38.4] The Entry/ Exit System (“EES”) is a new digital passport checking scheme that is being introduced in Europe. If you are travelling after 12 October 2025, you may be required to go through the new system. There is nothing you need to do in advance. The checks take place at the border on arrival. If you do get processed through the EES, they will be looking for your passport details and may take fingerprints or a facial scan. These checks will vary from place to place in terms of what checks under EES you may need to do. When you arrive at the border, look out for information signs advising what you need to do, and the advice of border staff. Please see our FAQs here for more information about the EES.
[38.5] Most European countries enjoy the same level of medical service as Great Britain. However, we recommend you and all members of your party insure yourselves adequately. If you are visiting EU community countries or Switzerland you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. You can obtain your EHIC though the NHS website. Use of the EHIC may no longer be possible following the end of the Brexit transition period on 31 December 2020. We strongly recommend that you check the Government’s Brexit pages before travel (available here: https://www.gov.uk/transition) and also obtain separate travel insurance with appropriate medical insurance.
[39.] Insurance
[39.1] We consider travel insurance to be essential. It is important that you have sufficient insurance in place to cover you (and your group) whilst you are away. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made to cover you for the countries and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues, FCDO travel restrictions and significant risks to human health like the outbreak of a serious disease at the travel destination and force majeure while you are away.
[39.2] Your insurance should also include cover against COVID-19 and other health related incidents which may affect or curtail your booking. You should take your policy details with you. You should contact us using the details at paragraph 46 to discuss this if you do not already have insurance in place.
[40.] Complaints and resolving disputes
[40.1] If anything is not to your satisfaction during your holiday please immediately inform both us (via the details set out in paragraph 46 below) and the relevant Supplier/Principal (e.g. your hotelier) who will endeavour to resolve your problem. It is important you advise us as well as the Supplier/Principal so we can both help to put things right without delay. We believe it is better for everyone to resolve problems that arise during your holiday promptly so that you can enjoy your holiday.
[40.2] If your complaint is not resolved locally, please follow this up within 28 days of your return home by emailing us at the details set out in paragraph 46 below, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. If you have special needs that prevent you from writing to us, where possible, we will accept details of your complaint over the phone.
[40.3] We will acknowledge your letter within 2 working days, and follow up with a full reply within 10 working days of receipt of the letter unless we have been unable to investigate your complaint within this time. In this case, a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days from receipt of your letter. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this paragraph.
[40.4] Please send all complaints to cs@yourgolftravel.com.
[40.5] Please note failure to follow the above procedures and/or failure to complain within 28 days of your return, deprives both us and the Supplier/Principal of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.
[40.6] If we are not able to resolve a dispute informally, we will discuss with you the most effective way of resolving the dispute using mediation or arbitration based on the nature of the dispute.
[40.7] If you remain dissatisfied, your complaint can be considered under ABTOT’s arbitration services and administered by the Dispute Settlement Services Limited. Additional information on ABTOT’s assistance can be found on https://www.abtot.com/how-to-make-a-complaint/. Please request a copy of our Complaints Handling Policy for more information.
[41.] Vouchers
[41.1] Vouchers must be applied at the time of booking, they cannot be applied retrospectively.
[41.2] Only one voucher can be used per booking.
[41.3] Vouchers are non-transferrable and non-refundable.
[41.4] All Vouchers expire on redemption.
[41.5] Discount vouchers do not apply to flight-inclusive holidays.
[41.6] Turkey holidays are exempt from all voucher offers.
[41.7] Gift vouchers and goodwill vouchers are valid for 12 months from the date of issue. The validity period may be extended once for an additional [12] months on payment of a £25 administration fee.
[42.] Chargebacks and assignment of claims
[42.1] You agree that if you initiate a Chargeback or make a demand for payment from a Supplier/Principal, we shall be entitled to take such steps as we consider reasonable to ensure that you are not paid twice for the same claim. This may include suspending any obligations we may have to pay you under these Terms and Conditions (or otherwise) until the Chargeback or claim against the Supplier/Principal has been finally determined and the time limit for any challenge or appeal has expired.
[42.2] In the event that you or a member of your party has a direct legal claim against a Supplier/Principal for a refund, compensation or other loss or damage, and we agree to pay such sum to you (whether as a result of concurrent legal obligation, which we have to you or otherwise), you agree that upon such payment being made you shall assign your rights, title, interest and benefit in and to such legal claims to us upon our request.
[42.3] You agree that you will not assign or otherwise transfer any of your legal rights or claims against us which arise out of or are in connection with your booking or these Terms and Conditions except as otherwise permitted in these Terms and Conditions.
[43.] General terms
[43.1] The various paragraphs set out in these Terms and Conditions operate separately to one another. If any court or any other relevant authority decides that any of these paragraphs (or part therein) are unlawful or unenforceable, the remaining paragraphs (and parts therein) will remain in full force and effect.
[43.2] These Terms and Conditions and the associated Booking Confirmation set out the entire agreement between us. You are not relying upon any other statement, promise or assurance in relation to your booking.
[43.3] These Terms and Conditions are between you and us. No other person shall have any rights to enforce any of their terms and conditions.
[43.4] If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you immediately, we can still require you to make the payment at a later date.
[43.5] We may transfer our rights and obligations with you under these Terms and Conditions to another organisation, and we will do our best to notify you if this happens, but this will not affect your rights or our obligations under the Terms and Conditions. You may not transfer any of your rights or obligations under these Terms and Conditions without our prior written consent.
[43.6] If you have any queries about these Terms and Conditions, please contact us before placing a booking via the contact details shown in paragraph 46 below.
[44.] Privacy
[44.1] We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. We can provide a copy of our privacy policy upon request or alternatively please refer to the website.
[45.] Law and Jurisdiction
[45.1] These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
[45.2] You and we both agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation. If you live in Northern Ireland or Scotland, you may opt for the courts of Northern Ireland or Scotland (as appropriate) to deal with any dispute.
[46.] Contact details
[46.1] If you have any queries or concerns regarding your booking, or if you would like to amend or cancel your booking, you may contact us at:
Email: cs@yourgolftravel.com
Phone: 020 7157 1555
Fax: 020 7336 5390
Postal address:
Customer Services Department Your Golf Travel
Cloisters Court, 22-26 Farringdon Lane, London, EC1R 3AJ
[46.2] If you have a complaint while on your trip, or you wish to make a complaint when you return home, please contact us at:
During normal opening hours we can be contacted as follows:
Email: cs@yourgolftravel.com
Phone: 020 7157 1555
Fax: 020 7336 5390
Postal address:
Customer Services Department Your Golf Travel
18-20 Farringdon Lane, London, EC1R 3AU
[46.3] If medical assistance is required, please first contact the emergency services by dialing 999 or the appropriate number for the country you are in before contacting us on our out of hours emergency only numbers: Outside of normal opening hours in an emergency please call:
From the UK: 0800 193 6629
From Overseas: +44 207 336 5340
Our opening hours are confirmed on our website on a daily basis and in case of emergency we are available 24/7.
Section F
YGT Clubhouse Rewards
These Terms & Conditions govern your membership and participation in the YGT Clubhouse Rewards Program (“YGT Clubhouse”, and the "Program"). The Program is operated by Your Golf Travel Limited of Cloister Court, 22-26 Farringdon Lane, London, EC1R 3AJ ("YGT" or "we"). By registering for and/or participating in the Program, you (the “Member”) agree to be bound by these Terms & Conditions (the "Terms").
[47.] Membership Eligibility and Registration
[47.1] Eligibility: The Program is free to join and open to individuals aged 18 years or older.
[47.2] Registration: You can register for a YGT Clubhouse account via the "My Account" page on the YGT website or through the Your Golf Travel app.
[47.3] Digital Membership: Membership is digital only, and no physical loyalty or membership cards will be issued. Account details, points, and vouchers are accessible via your online account or the YGT app.
[47.4] Sign-Up Incentive: New members will receive a bonus of 500 points upon successful registration (limited to one account per individual). Members must not maintain membership in or earn points on multiple accounts.
[48.] Account Management and Communications
[48.1] Password Reset: Passwords can be reset via the "Forgot password?" link on the login page.
[48.2] Updating Details: You can update your personal details (including your Date of Birth) by logging into your account and accessing the settings section within your account dropdown. Email addresses can only be amended at request by contacting cs@yourgolftravel.com.
[48.3] Closing Account: You may close your account at any time by logging in, going to account settings, and selecting "Deactivate Account" at the bottom of the page. Closing your account will result in the forfeiture of any unused points or vouchers.
[48.4] Marketing Communications: When creating an account, you will be asked whether you wish to receive marketing communications from YGT. You can manage and update your marketing preferences, including opting out of communications, at any time by logging into your account and accessing the account settings.
[49.] Earning YGT Clubhouse Points
[49.1] Standard Earning Rate: Members earn 1 point for every £1 spent on any YGT package. Points are earned based on payment contribution.
[49.2] Eligible Transactions: From 24 November 2025, points will be issued for bookings made online or over the phone for YGT Clubhouse Members. Please note that gift voucher or credit note purchases do not qualify for points.
[49.3] Points Allocation: Points for a booking will be credited to the YGT Clubhouse accounts of the individual(s) paying for the booking. Where more than one person pays towards a booking, points will be allocated to each payer in proportion to the amount they have paid.
[49.4] Birthday Bonus: You will receive 500 points on your birthday each year, provided you have added your Date of Birth to your account at least two (2) days before your birthday.
[49.5] Points Status:
• Points will appear as 'pending' in your account the day after a booking is confirmed.
• Points will become 'active' ("Active Points") one (1) day after you have returned from your trip.
[49.6] Points Deductions: Points may be removed from your account if a booking is cancelled or changed, or if the points have already been used to claim a voucher.
[49.7] Point Expiry: Points will expire twenty-four (24) months after the date they were earned. YGT will aim to provide a reminder before expiry.
[49.8] Point Balance: Your current points balance is viewable by logging into your account on the app or website.
[49.9] Previous bookings: Upon successful sign up to the Program, any bookings made within the prior three (3) month period will become eligible for points, and these will be retrospectively applied to your account.
[49.10] Transferring Points: Points cannot be transferred between accounts.
[49.11] Membership Entitlement: Program membership entitles Members the right to earn points which can be redeemed for vouchers in accordance with these Terms. Points and vouchers are offered in good faith, however may not be available if prohibited by law or regulation in the Member's country of residence.
[50.] YGT Clubhouse Vouchers
[50.1] Conversion Threshold: Once you accumulate 1,000 Active Points, you can convert them into a £10 voucher. Redemptions must be in multiples of 1,000 points.
Conversion Formula: Every 1,000 points = £10 voucher.
[50.2] Voucher Storage: All available vouchers are stored in the "Vouchers" section of your YGT Clubhouse account.
[50.3] Voucher Use: Vouchers can be applied against all YGT packages, but cannot be used to purchase gift vouchers.
[50.4] Application: Vouchers are applied at checkout by entering the unique voucher code into the designated promo code box. The discount will be applied automatically. YGT Clubhouse Vouchers are stackable but cannot be combined with any other offer, promotion, discount or voucher unless explicitly stated otherwise.
[50.5] Voucher Expiry: Vouchers are valid for twenty-four (24) months from the date of issue.
[50.6] Voucher Balance: Voucher balances and expiry dates are visible in the "Vouchers" section of your account.
[50.7] Voucher Redemption: Vouchers must be used entirely in a single transaction for their full value. Vouchers cannot be partially redeemed, and no change or credit will be provided for any unused amount. Vouchers cannot be exchanged for cash.
[51.] Refer a Friend Scheme
[51.1] Referral Mechanism: Members can generate a unique referral link in the "Refer a Friend" section of their account to share with friends.
[51.2] Referral Reward (Referee): A friend who signs up for a YGT Clubhouse account via the unique link will receive 1,000 points which they can convert into a voucher for use against their first booking with YGT.
[51.3] Referral Reward (Referrer): The member who made the referral will receive 1,000 points once the referred friend completes their first booking.
[51.4] Referral Limit: Members may refer up to 20 friends each year through the program.
[51.5] Referral Point Conversion: Referral points are treated like standard points and must be converted into a voucher before use. They will be included in the Active Points balance when eligible for conversion.
[51.6] Referral Point/Voucher Expiry: Points and subsequent vouchers earned via the referral scheme expire twenty-four (24) months from the date they are issued as Active Points.
[52.] Changes to the Program
[52.1] Changes to the Program: YGT may amend or withdraw the Program at any time. Furthermore, YGT reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions, benefits, or vouchers pertaining to the Program at its sole discretion. Any such changes will not affect any points or vouchers that are already active or valid at the time the change is made, unless required for legal or regulatory reasons.
[52.2] Notice of Changes: Any material changes will be communicated via your online account or the email address registered to your account.
[53.] Termination of the Program
[53.1] Program Termination Notice: The Program is provided at YGT’s sole discretion and shall continue until such time as YGT decides to terminate the Program, at any time, upon written notice to Members. Members will be able to redeem any points and vouchers accrued prior to the date of the Program termination but shall not earn any further points or vouchers.
[53.2] Membership Termination: YGT reserves the right to suspend or discontinue membership of the Program for any Member where it has reason to believe that the Member is in breach of these Terms, any applicable laws or regulations, or otherwise engaging in fraudulent or abusive behaviour, or using the Program in a manner inconsistent with these Terms. Such discontinued membership shall result in the loss of all accumulated points and vouchers.
[54.] Liability
[54.1] Liability Not Excluded: Nothing in these Terms excludes or limits YGT’s liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
[54.2] Limitation of Liability: Subject to clause 54.1, YGT shall not be liable for any loss, damage or expense arising from your participation in the Program, except to the extent such loss arises directly from YGT’s negligence or breach of contract.
[55.] Data Protection
[55.1] Use of Personal Data: Any personal data supplied in connection with the Program will be processed in accordance with YGT’s privacy policy, available at https://www.yourgolftravel.com/privacy.
[56.] Governing Law and Jurisdiction
[56.1] Governing Law: These Terms and the Program are governed by the laws of England and Wales.
[56.2] Jurisdiction: Any disputes arising in connection with the Program or these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated: 24 November 2025