Macdonald Portal Hotel, Golf & Spa

8 / 10

Hotel would benefit from a face-lift as its looking a little tired and dated.Spa needs ceiling redoing urgently. That said it was worth the money

8 / 10

10 / 10

Joe on reception was fantastic Welcoming on arrival and very professional. Chloe and Alex were excellent servers in the restaurant.

8 / 10

the variety of food could have been better. didnt like you had chips with every thing.

10 / 10

Great comfortable stay. Food was wonderful. We were so full. Food arrived quickly Lovely room

10 / 10

4 / 10

Accommodation was satisfactory but the evening meal on Sunday was poor. We ate at 8.00pm. Roast dinner buffet with overcooked vegetables with limited choice and poor quality meat.

8 / 10

Great place to stay for a quality golf experience

10 / 10

The hotel were fantastic couldn’t do more for us. Resolved issues re the menu that they offer does not match that sold by YGT and also the fact that we had not been booked on to play the Championship course on Monday. No doubt better comms needed between YGT and the hotel

8 / 10

The Hotel was a suitable place to stay and eat however it was not up to the standard you would expect for the price

10 / 10

Would definitely return and we even booked an extra night whilst there. Staff are really friendly. Special mention to Helen on reception and Tom on his waiter service 😀

10 / 10

Lovely hotel very friendly. Comfortable rooms, lounge areas very good . Premiere clubhouse disappointing, times for catering closed at 3 so nothing available to eat at the end of our games .The clubhouse itself was in all honesty very tired & dismal, facilities need improving.

10 / 10

Lovely room apart from the main light not working! Friendly efficient staff especially Nathan who works in the Pro Shop. Would definitely go there again.

10 / 10

10 / 10

The staff make this hotel! Over worked and (possibly) underpaid but nothing was too much trouble and they always had a smile on their faces.

10 / 10

The hotel was what we were expecting and the rooms excellent, we had a problem with booking in to a point we're one of the guests hoe used to be front of house manager had to sort the rooms out for the hotel

8 / 10

Very good stay fiendly and clean

8 / 10

Rooms are perfectly fine for what you pay. Prices at the bar seemed a little steep and did also seem to change depending on the day which seemed strange. But all in all, no issues.

8 / 10

Room was ok the spa was great. Food was ok but you cant get much for your £25 allowance we ended up going out for food instead some most days. Drinks are expensive.

10 / 10

Excellent hotel…great food and breakfast options…fantastic location

8 / 10

Comfortable rooms, fresh towels daily

10 / 10

10 / 10

Comfortable hotel, brother and I had two double beds. Set £25 included menue was very good.

8 / 10

Good Rooms. Dinner was good and breakfast very good. Staff were good.

8 / 10

8 / 10

Paid for a room upgrade and the room was excellent, comfortable and spacious. Food was nice at every meal and the leisure club was well organised and well equipped. The only negative was the captive audience beer prices, £7.90 for a pint is pretty steep by anyone's standards.

6 / 10

Hotel was fine - clean & tidy but I missed the notes on it being dog friendly -shouldn’t be in the dining room for my money and a couple of our party heard dogs barking during the night in the room next door. We found that the drinks are expensive but when in Rome ! The gym & pool was good to use..

10 / 10

Hotel was good but bar prices a bit on the high side

8 / 10

The hotel was good, staff were lovely had no issues at all. My only gripe is the meal was a buffet which was not of a similar quality to what we have had at other resorts. Normally it’s a set menu sort of thing but the buffet was poor to be quite frank

10 / 10

Great golf.. the two courses are hilly.but really good..suggest to get a buggy if your legs aren't what they use to be..but it will cost y ou £40...we done overnight stay with 2 games dinner/breakfast..all fine ..I book and payed for 2 rooms .payed single suppliments and on checking in they told me I only had one double for 2...but after checking and phoning around came back after golf and it was sorted..had a bad game cos I was thinking about room!!!pok 2nd game..that's my excuse!!! Enjoyed it ..joe on reception was great sorted us out . all staff were..thanks..rooms were good but no small fridge.. Chris f Go again ...yess

10 / 10

The staff, especially Alison on reception, were very helpful indeed. The room was excellent. A long time since I had last been, but perfect for a 2 day golf break.

10 / 10

10 / 10

10 / 10

Lovely hotel, we were given a junior suite, which was very nice.

8 / 10

Hotel was great but over £7 a pint was a bit steep.

6 / 10

We have been going to this place many times over the last 10 years. Our understanding of dinner is a three course dinner. But 25 GBP is not enough for a three course dinner. We do not need a three course dinner but it should not be presented as such. The cleanliness of the dining room was lacking.

10 / 10

10 / 10

Everything excellent

8 / 10

We’ll organise.. staff all helpful

10 / 10

Great hotel and good service. Beer prices are ridiculous however at £7+ a pint

6 / 10

£7.80 for a pint is simply scandalous, no wonder the place was empty on a Saturday afternoon. We had one quick pint and went into Chester. Hotel run down but did a job for us. Breakfast average.

10 / 10

Fabulous stay no downside whatever

8 / 10

Rooms very nice, very comfortable bed and pillows.

8 / 10

Clean tidy, staff very attentive rooms modern only downside £8 for a pint of Beer

8 / 10

We paid £75 each for 2 rounds, bed and breakfast. This was ridiculous value for money. Spa facilities were great, breakfast was good and the room was huge overlooking the course. Reception staff were very friendly too!

8 / 10

All staff friendly and helpful

8 / 10

The hotel was great value for money, the staff were friendly and helpful. Bedrooms and bathrooms were spacious and clean. Beds were very comfy.

6 / 10

Booked this location for our annual golf/spa weekend. Three golf players and three wives. On arrival the covered walkway, gardens and general appearance was good, walking into e hotel we were greeted by friendly staff. Booked in and walked down to our hotel room, which was surprisingly large. Bathroom pleasant ( some dotting of mildew on the ceiling ) the bed despite being very comfy was two singles ( dipping in the middle ) whilst the pillows were outstanding and incredibly comfy. View was pleasant and the addition of a bottle of bubbly waiting for us was a nice touch. No mini fridge, just a void where one used to be with the usual tea and coffee making facilities available. Decor was clean and no faults or damage to anything in the room. The only issue was lack of plug sockets near the bed side of the room. Mobile phones were charged on the other side of the room which wasn’t conducive for alarm clocks and a snooze. The bar had a temporary issue with payment options, but the was easily resolved. Mind bogglingly expensive drinks Dinner and breakfast were included and on arrival in the evening we were shown to our tables and a waiter was attentive, however after 25mins we still hadn’t been seen to order our food. It was very obvious that the restaurant runs with young staff, who are obviously not inducted into the ways of service and for one member is was very apparent that he had been thrown into the deep end, after some reassuring words from us - deep breath you’ve got this - he seems to find his mojo. This needs addressing as the is unfair on the staff that have not been show/ supported and mentored by senior leaders/ managers. Breakfast in the morning at 8.15 was undercooked and Luke warm at best. The cold breakfast of fruit and yogurt however was plentiful and varied. The hot breakfast was poor and the tea /coffee was shamefully weak. The spa itself is not a spa but a leisure centre. The actual spa treatments are on par with a spa hotel but the pool, and other areas like steam room/sauna etc need radically improving / redecorating before being classed as a spa. The hotel is 10mins from a local village of Eaton where a G&T isn’t going to cost you £18 and a bottle of wine £30+, Uber is about £7 The grounds were very lovely and well tended, no litter or signs of misuse.

8 / 10

Fabulous warm spacious deluxe rooms. Lovely friendly staff, delicious food and great service in the restaurant and at breakfast. Gorgeous grounds. Two down sides, no 0% spirits (gin) and cigarette stubs on the walkway out of the main doors (within throwing distance of the cigarette bin amazingly);

10 / 10

Great hotel no complaints whatsoever.

6 / 10

Room size was good but old fashioned, EV chargers were working which was a big bonus. Hotel staff were not that friendly apart from Joe on reception he was really helpful. Hotel main meal was very good, young staff tried hard to serve well. We had diner, bed and breakfast, on paper is good value until you realise there is an additional supplement for pretty much anything on the menus ie sides so you get £25 for food which is very limited. We paid a service charge and when we checked out was asked again to pay a service charge which I politely declined. Breakfast is shocking we couldn’t eat it and we all had something different, tea and coffee was disgusting and cutlery seriously needs a good clean which we all spotted. Pool and gym facilities were good for a hotel.

6 / 10

Very disappointed with the standard of food and service in the hotel. We started our break in the 19th at the Premier Course. It was way past its sell by date and not somewhere I would go again. Unfortunately the course was flooded but they did give us a voucher for a round within the next month which was unexpected. Unfortunately it’s too far to go but we appreciated the offer. At the hotel food orders were forgotten about on two occasions. An hour to wait for a sandwich in the bar, order misplaced even though I had chased it up at least three times. Poached eggs at breakfast had to be chased up. Technical problem was the excuse. Breakfast food tepid on both occasions and very poor service even though restaurant was quiet. Evening meal was very disappointing. Starter very small for price charged, meat for main was poor quality, apology was given. Atmosphere in restaurant wasn’t good. We were initially seated in the narrow part of the restaurant near a large group of men, we couldn’t hear ourselves speak for the shouting and singing. They were having a good time but it wasn’t good for us. We didn’t complain but the restaurant manager apologised for the noise and asked us if we would like to move to another table. We have been to this hotel before but definitely won’t be going again.

10 / 10

10 / 10

Excellent hotel and enjoyed the golf on Brillant courses. Staff were very nice and friendly

10 / 10

The stay was mostly good. But in the morning I had no hot water in the bathroom. Bathroom its self is very dated. The was cold ham out for breakfast but in the afternoon I couldn't get a ham sandwich??? I had to have a BLT and the bacon was very fatty that I had to cut off before I eat it. I have no idea why you can't have a ham sandwich? Golf was.great staff great. Thanks Tony

10 / 10

10 / 10

One bar was closed for refurbishment so service was a bit slow in the hotel bar but didn’t spoil the trip the only thing we didn’t like was charging you extra to go for a swim in the morning food was very good ,rooms clean and comfortable

6 / 10

The rooms were a little dated and the hotel and clubhouse were similar. Staff cant be faulted, although the service was slow both in the restaurant and in the bars. Overall, we enjoyed our stay and the golf.

6 / 10

6 / 10

8 / 10

Overall a good experience. The staff were friendly and welcoming. The room was nice but disappointed with the lack of usb port options. Biggest disappointment was the quality of food; for such a nice hotel I was expecting something a bit more than your standard pub grub.

10 / 10

First class. Will definitely be coming back. Staff were always attentive and helpful. Minor comment needed more staff serving breakfast

6 / 10

Staff could not be more helpful. The standard of food in the restaurant isn’t good enough, in particular breakfast. The quality of products and the availability of anything fresh is poor. The rooms and general hotel areas are fine.

8 / 10

Enjoyed the stay. People who used the pool, said it was excellent. Nice bar and lounge. Breakfast had ran out of plates and glasses, and didn’t look overly clean. Food was good.

6 / 10

Hotel was comfortable and a pleasant place to stay.. However the bar service was very slow, both in the main bar and when ordering drinks during dinner.

6 / 10

6 / 10

It certainly didn't help your golf travel in an way. Loads of things wrong. Would not recommend that hotel. Hope it doesn't tarnish your reputation?

6 / 10

Hotel rooms were very comfortable, clean and well maintained but staff were in short supply.

8 / 10

Alcohol was far far too expensive. Staff were very friendly and helpful but they were overworked as not enough staff Food was very good and hotel and spa was very nice

4 / 10

Start with the good, the staff were good and quick to try and solve problems but... Issue 1, no warm water in our room, went to reception and told that because the hotel is full it warm water could take about 4 minutes to come through, siad they went to check but we tried all our taps for a lot longer than 4 minutes and did not manage a drop of warm water. Issue 2 - evening meal was poor, ordered a thai green curry, what was delivered was a thick red sort of paste with not a lot of taste. Kitchen's responce was it is a 'thai style sauce', waiters even laughed at the sitaution. Literally like a chef sending lamb when beef is ordered. Staff tried to recify this of course but had already had to wait a good 40-45 mins for the food in the first place. We shold have learnt our lesson but after the round decided to order a few portions of 'chunky chips' for the tables. Kitchen sent out little metal containers of fries (as they aparently run out of chips and bowles by the look of it) and without exagerating each had probably about 20 fires in, a steal at £5. Again the poor waiter could only laugh and apologise for the kithen. Hotel felt a bit tired, pool and spa area needs a good paint, other little things like one of our rooms having no tea and coffee and the other having a tea bag but not a kettle in the room were just a bit annoying.

6 / 10

Room fine a little cold on arrival. Signage around and in hotel could be a lot better. Showers in Spa not working.

10 / 10

Excellent value for money !

6 / 10

Great location for the hotel and also rooms were fine but the service for both evening meal and breakfast was very poor Evening meal was fine but they do need to explain with regards to what you get included in the deal we have to other guests as you can pay extra for your food like we did when they brought the drinks bill over But breakfast was bang average and if we didn’t have the dinner bed and breakfast deal if you stay on a room only basis the full English breakfast is a whopping £24 which is madness But just could do with a bit of TLC and some more staff

6 / 10

We stayed here like we do 3 times a year however on this occasion the visit was very disappointing indeed . The food was extremely disappointing and service also .We only received a 2 course instead of a 3 course and the main meal was shocking as they even told us them selves that all the chicken had been complained and returned !! Yet nothing was done. Food went cold while waiting for cutlery and we were told to eat in the bar not the restaurant and only 2 young staff were waiting on . Service was awful . I think we were in and out with 20 minutes ! Rooms on the bright side were clean and beds comfortable . Golf course not in bad condition given the weather

8 / 10

Course Wet but everyone there extremely helpful

10 / 10

Big comfortable rooms Friendly and helpful staff Spa facilities were good Still can’t really figure out how we only paid £99 for two rounds of golf Dinner Bed And breakfast Mind blowing 🤯

10 / 10

6 / 10

Hotel was in a lovely location and the staff were exceptional. Really friendly. Meal included was nice and the restaurant was clean. However the bar was very expensive and the course was destroyed but remained open.

10 / 10

Superb hotel and comfortable rooms. All the staff were excellent. Meals were of a high standard and served with a smile.

10 / 10

Excellent in all aspects. Staff friendly and polite and always ready to accommodate any request.

6 / 10

Hotel and facilities were great. Good sized pool. Hotel very clean. Rooms were very spacious. Food was more pub style food as opposed to restaurant quality. Our offer through yourselves stated 3 courses for the meal at night however the hotel said it was a £25 allowance and if we wanted a desert it would cost £5 extra which was abit misleading.

8 / 10

Very comfortable and excellent food.

8 / 10

excellent hotel and restaurant

10 / 10

Hotel is great but service is a bit slow especially in the morning can be a bit confusing with some breakfasts being being buffet style but sometimes you have to order off a menu, bar prices are very expensive with a small glass of wine costing £14.00 food good but portion size quite small. Both golf courses are amazing well maintained will go back as golf is main reason for my visit

6 / 10

Had a great time golfing but room keys wouldn’t work and the evening meal was poor both in quality and quantity for hungry golfers , booze well overpriced and takes ages to get a drink whilst waiting for your meal

2 / 10

Staff un helpful worst stay ever

10 / 10

Beautiful hotel, good rooms with comfy beds. Tasty food and mostly friendly staff but not all of them are suited to working in the service industry. I would definitely visit again.

6 / 10

Staff great and rooms good, but food not good, you were lucky to get your first choice - lots of items they didn’t have and it felt like reheated food when you got it. We were first in restaurant and it took over 90 minutes to have 5 of us served

10 / 10

Excellent hotel, only criticism was price of beer at £5.95. Other than that, totally fantastic.

4 / 10

Ran out of some menu items. Ran out of draught beers. Drinks prices are extortionate.

8 / 10

Hotel and rooms were very good, but the food and beverage side did not merit the high prices being charged.

8 / 10

Hotel decent, except for breakfast. Room - good size, clean and comfortable. Evening meal good. Breakfast food not hot enough, should at least have a microwave available

6 / 10

We wouldn’t return to Portal and were very disappointed , we felt it was understaffed , particularly on the Sunday evening where everything appeared rushed and staff were clearly under pressure to serve the meal. Not the lovely few days were were expecting !

8 / 10

Everything regarding the hotel was fine. Very hard working and polite staff. The hotel on the night we stayed was fully booked, but we had no issues in the restaurant and bar regarding service and quality of food.

2 / 10

All very poor

10 / 10

Extremely friendly staff. The service in the restaurant has much improved on previous years.

8 / 10

Great value for money and plenty of facilities on site, gym, pool sauna etc.

10 / 10

The twin room was roomy... with a nice bathroom and kettle/tea coffee making facility. The beds were comfy... no problems whatsoever.

8 / 10

Hotel was nice, clean and beds were comfortable. Restaurant was good. Only small downside is phone reception isn’t great on site and guest wifi isn’t the best.

8 / 10

excellent room. Bar very over priced which is probably why it was never busy. Dinner was quite basic but very pleasant. Breakfast was a bit of a bun fight and definitely needed more staff.

6 / 10

This was not up to the usual standard. The young man on Reception was very pleasant and said they had put us in Luxury room, with two double beds. When we came to placing our clothes in the wardrobe the door almost fell off. The staff came twice to fix it. The safe didn't work once again came to fix it twice and it still didn't work. The fridge didn't work either. We found the food poor. The first night we had ants on our dining table. We went of the main menu and of course had to pay £21.50 extra. My steak was overcooked. I asked for some vinegar and a muddy looked bottle came, so I asked the waitress for a new bottle,it arrived looking much the same and poured out of bottle instead of sprinkler.It was tasteless. In the bathroom the shower drain didn't work very well and filled up as showering. We wouldn't like to stay at this Hotel again.

8 / 10

All the staff were extremely accommodating and polite, the rooms were large and comfortable. Food was excellent but the menu was limited on the half board menu and breakfast was excellent. Only major down side was that the bar prices were more akin to the capital and the range of drinks especially on draught ws very limited.

6 / 10

A general feeling of upgrading of the facility being required. Appeared to be under staffed and majority of staff needed training to improve their customer service

10 / 10

Great place staff wonderful. Rooms were spacious and comfortable. Very busy on my visit with golfing societies. Drinks very expensive.

6 / 10

Accommodation,housekeeping and food quality, very good. Drinks,food and buggies very expensive and made the stay well over budget. Breskfast was varied, good choice but limited amounts. Nothing replenished unless asked, satfc were doing their very best, and we felt really sorry for how they were overworked!!

8 / 10

Hotel rooms ok but evening meal for 12 was bad. The starters (soup was freezing) and waited over an hr for main course. Breakfast was ok tho

8 / 10

Checking was straight forward, although the first room we were given turned out to be a twin rather than a double even though it was on the double list at reception. Changing to a double was quick and easy. Room was large and very comfortable. Did take advantage of the Spa and that was fine. Only short coming was when it came to the bar. They had run out of several drinks we original requested, and even the wine we wanted for dinner. Food was cooked well but could not be classed as fabulous.

10 / 10

The Dusty was excellent stuff very friendly course in good conditions overall very nice weekend thanks to stuff

10 / 10

Everything went very smoothly. Great room, clean and good size. Breakfast good quality

8 / 10

Party of 36 stayed a few said the rooms were looking a little tired but overall the hotel was very good staff were friendly and the meal in the evening was excellent.drinks were £7a pint so glad we got 20% off.

8 / 10

Enjoyed our stay at Macdonald Portal. The double beds in the twin rooms was a pleasant suprise. The food in the restaurant was really nice with great choice on the evening meal menu. Staff were friendly and welcoming.

10 / 10

Rooms were good, clean, spacious with comfortable beds. Bathrooms had showers & baths. Golf was more difficult on the second day but overall was a very enjoyable stay.

6 / 10

Not the best unfortunately, No bar Snacks in the bar, no Port, Very expensive Drinks, Long waits for food from bar or food that didn't arrive. Room as basic but comfortable. Short staffed generally. Restaurant food was good but menu was limited

8 / 10

It was a very relaxing stay all staff and facilities were great. Golf courses were well kept and challenging. Would go back again.

8 / 10

Wonderful time. Staff really good but worked off their feet. Need more staff.

10 / 10

Good venue

8 / 10

Accommodation was good rooms and bathroom clean & tidy no complaints from any of our party of 20

8 / 10

The Hotel was very good, my only negative comment was there was not enough staff either at the bars or in the restaurant in the morning, it was a little bit of a free for all but the food was good.

4 / 10

The hotel was fine!! The staff were well below of what I expected! The standard of food was poor. The time we waited to be served got worse as the week progressed. So the experience is one to be forgotten .

10 / 10

Fabulous. Everything as you could ask great facilities and food. Drinks hugely overpriced but expect that in a hotel

8 / 10

The only small thing was the evening meal menu where for what sounded like the same item as off the main menu was much smaller, especially was only a burger, just make it the same one so you don’t compare to other tables.

4 / 10

I'm not one for moaning but the bunkers were like concrete on both the Premier and championship course. The staff levels inside the clubhouse was shocking, one person on the bar accommodating approx 100 people. We went through to the resteraunt we waited 45 mins for the start which was cold, then another hour for mains, we waited another 20 mins for desert but the majority of us got up and walked out. Breakfast was a shambles it was suppose to be ready for 7 but it was 35 mins late and when I went back into the resteraunt at 09:15 my plate was still in the same place and every single table was full of used plates etc. Guests were clearing the tables themselves. We will not be returning to any McDonald golf club. The attitude on the staff was also out of order. They should ban mobile phones when working, especially the managers who were constantly on social media. Worst trip for since we started 13 years ago 😪

8 / 10

Great Sunday driver would revisit in the future

4 / 10

Not enough staff for the amount of custom. Thursday night one staff . One bar open Friday afternoon packed with day golfers and residents and only a couple behind the bar. Evening meal was just as bad . Waiting ages for the average food . Breakfast good Felt sorry for the staff that are there . Moral must be at rock bottom . It would pay to have more staff at busy times on better than minimum wages for the lost custom as prices for drinks are really expensive £18.40 for a large gin & tonic

10 / 10

10 / 10

Great hotel, staff couldn't do enough for us, really nice place to stay, food was great, nothing bad to say, loved it !

6 / 10

Good location & facilities, however they are currently very short of trained staff, like many others at this time.

4 / 10

Poor service expensive drinks and very average food at best!!

8 / 10

Disappointing to be honest, ruined our stay. No hot water, dusty and cobwebs in room. Noisy residents, shouting and screaming at 2 am Complained to reception after calling them 6 times, seemed un interested, I had to sort issue with overly drunk guests

8 / 10

Two double beds in spacious room. Only problem was slow service in restaurant due to being short staffed.

4 / 10

Hotel is tired, and understaffed, paint falling of ceiling in pool, one bar closed as no staff and we waited 3 hours to be served our dinner

4 / 10

The Hotel looks excellent, it is clean, light, airy, the rooms are dated but ok, the 2 courses were excellent, the only overwhelming problem, which in talking to the other groups at the hotel, is the shockingly undertrained staff, each night there was a fella interviewing people, who then started that night, on both nights, and were left to work behind the bar without a clue, we felt so sorry for them, both on each nights, young girls left on their own behind a bar they did not know what to do, surrounded by increasingly angry male golfers, but this was throughout to whole hotel, no maid to change the beds, dreadful, it was as though all the experienced staff had left and just left it to young very inexperienced people, I wont even begin to talk about the food and the nightly 1hr 45 min wait to get half portions of food because they had run out, If the hotel bosses had our experience they would be totally ashamed, things really need changing at this hotel, very poor, it is such a shame, it has everything else going for it, for goodness sake send in a good manager too get a grip

10 / 10

Excellent everything the hotel the staff the spa facilities the pool everything and everyone was really good and the 2 golf courses where marvellous xxxxx

10 / 10

Accommodation was spot on and the courses were superb would highly recommend.

6 / 10

Very disappointing this visit. Many items of food and drink unavailable, even though on the menu. Ran out of basic items, such as, orange juice for breakfast and no savignon although two choices on the wine list. No scrambled egg and no beans, so basic for children. Very, very poor.

8 / 10

Very clean and comfortable

6 / 10

Room excellent staff excellent restaurant slow food ok breakfast had to wait for coffee orange juice butter we obliviously arrived at the wrong time

8 / 10

Good apart from the service in the restaurant.

8 / 10

There were just not enough staff on duty so in particular breakfast was, although a buffet, poorly stocked and disrupted whilst waiting for many basic items to be replenished. Dinner was fine but there was no need rush us into the restaurant at 7.30 on the first night, so soon after coming off the golf course, as we were not served for at least half an hour. All enjoyed the food and the staff were always pleasant if rushed off their feet.

10 / 10

Lovely hotel - most important comfortable bed and pillows

10 / 10

Overall, excellent stay, all staff were friendly and accommodating, we went as a group of 8, and all parties are in agreement 👍

8 / 10

On arrival at hotel we where greeted by a nice receptionist who quickly checked all 21 off us in rooms spacious and exactly what you need. The food was ok nothing to shout about but the bar very very poor slow and at times clueless all in all I would stay again and hopefully the bar better maintained 🙏👍

8 / 10

Really enjoyable stay at the hotel. Staff were really friendly and there if you needed anything. The food was delicious at the restaurant in the evening and again for breakfast. Bar area was comfortable and no problem getting a drink (although drinks were very expensive!). Rooms were clean and tidy but a little dated. For an overnight stay where you really only use the room to sleep in, they were perfectly fine. Would happily use the hotel again for future stays.

8 / 10

Bar staff was great nicky and the young lad behind the bar looked after our group all night

8 / 10

The hotel was great - the staff we excellent and very helpful. I used the pool which was v clean and big enough to have a decent swim. good towels etc provided. The room was large and spacious and warm.

10 / 10

The Hotel is on 3 levels. All areas are accessible by ramps and lifts. The Hotel Staff are very friendly. The Hotel itself is very inviting and relaxed. We enjoyed our stay! Pillows could be softer, that’s all.

8 / 10

Clean and comfortable

10 / 10

Very clean staff helpful

8 / 10

4 of us stayed in double rooms with single occupancy.Very high standard.Food was very good and staff were helpful and friendly

8 / 10

10 / 10

Quality weekend, the rooms were very good / excellent... the staff were very good and very helpful. food was good, we were very happy with our visit and will be doing it again, a great golfing weekend...

6 / 10

My room was ok, clean and I slept ok in the bed. Room at a decent temperature in the night. Our 12 ladies arrived well before our intended tee time and ordered tea/coffee, bacon buns etc before. Some were still waiting for the drink and bun as we left to play. The couple of buns that did arrive were without a knife and serviette!!!! We did have a word with reception about this a were given some of the money back for paying for the buns. The Breakfast was a very packed affair. We had to ask for cutlery for the table and waited a good time for a drink to be served. The waitresses were trying their best but it appeared better training and more staff are needed at this hotel. We were offered a bottle of red and a bottle of white wine between the 12 of us at dinner by the hotel staff.

10 / 10

Great stay - food and bedrooms very good all resulting in a high value for money. Will definitely return!

10 / 10

Enjoyed our stay had a small problem with one of the serving staff which the manager sorted out

10 / 10

Only one night but totally enjoyable

6 / 10

Despite the staff’s best efforts this isn’t a great hotel. The food was poor, spa wasn’t very good and respite being advised it would be simple to book in on the day, only one of our party could get a treatment booked in. This is clearly a place geared towards golfers and not the 4 stars it’s advertised at.

8 / 10

Good accomodation, spacious room, good shower/bathroom.The restaurant provided a good range of evening meals which were tasty and well presented although the service was slow on one evening.The only bar open was in the main area and a further bar area would have been ideal had it been open.Overall an enjoyable couple of days.

6 / 10

lift would not go up to the third floor. food good but last night spoilt by a large group of noisy men and we were not able to be moved away from them

10 / 10

Classic double room had an enormous bed and the room itself was so large we had a two seater sofa as well as an easy chair and table. Bathroom was very clean and well appointed. Room was superbly comfortable. Food on the inclusive menu was tasty if just a little limited in choice. Of the 6 choices on the mains menu 5 were meat based and 1 was pasta. No fish .

10 / 10

I would like to say a “big thank you” to all the staff at the Portal to a wonderful two days in Tarporley The courses were fantastic but also the accommodation and dinner in the evening were great The seven of us thoroughly enjoyed ourselves, the food and drink was excellent, and the staff were exceptional. All of the staff were customer focussed and truly obliging to making our stay great

8 / 10

Very comfortable rooms and restaurant, staff and food very good.

10 / 10

The hotel rooms were very comfortable with a large superking bed. Well appointed too. The bathroom was clean, fresh with a lovely shower. The three course inclusive evening meal was very nice and tasty as was breakfast the next morning.

8 / 10

6 / 10

The hotel room was spacious and well appointed, however there were a lack of electrical sockets. Around the hotel there was a lack of quality staff. Just one person on reception, so the phone remained unanswered. The young waiter didn’t get the drinks order correct ( there were only 4 to remember). Other waiters didn’t know what food they were serving or to who. The golf courses were in reasonable condition, however there were plenty of grass cutters seemingly hindering our progress on many holes.

6 / 10

Breakfast service was very poor had to Q for 15 minutes because they had 1 member of staff serving breakfast.

10 / 10

Excellent accommodation the staff were very helpful and friendly Could do with the wi-fi Sorting out Was with a party of 17 for golf played both the Premier and the Championship and all 17 thoroughly enjoyed it The tee boxes could do with a lot of work on them but would definitely go back

6 / 10

In a post COVID world , it was all a little chaotic , new untrained staff trying their very best . Also limited menu (and 50% of only 4 main course choices unavailable ) Room was set up wrong - but reception staff went the extra mile and reconfigured whilst we were at dinner. swimming pool closed for the whole time we were present .

4 / 10

Food was attrocious, service was slow. Prices in the bar were ridiculous. The rooms were far too warm, could not open windows fully and the rooms need air conditioning fitting.

8 / 10

Breakfast wasnt the best but evening meal good 👍

6 / 10

Disappointed that they kept asking how we were paying for the buggies despite showing them on the first day that they were paid for,and also when we needed another buggy for 2 rounds on the Monday and one on the Tuesday I was given a price of £35 on the Monday and £20 only to be told on the Monday pm round that we had only paid for 2 rounds although I was given the impression that the £35 was for a day.Also the fact that you have to drive between the two courses and change buggies.

4 / 10

The accommodation was OK, but a little tired. The Spa was very limited with just a small basic pool and 1 sauna available - everything else was closed. Many young disinterested apathetic untrained staff who clearly didnt want to be there and didn't know what to do. Didn't want to fetch wine from the cellar, refused to fry an egg with the gammon at dinner instead of the pineapple salsa. Poor choice at the bar. Food delivered to the bar to go cold without informing us it was ready. Overcharged at the bar. Bedroom door keys repeatedly needed resetting. No TV remote for over 24h. Room not cleaned. Just a catalogue of little issues which left a poor overall impression.

4 / 10

Where do I start. 1 room was single occupancy so 2 guys had to share a double bed, they split for 2nd night. The bar service was appalling, younger staff had no idea. There was a few words said and another guest stuck his nose in so a altercation accursed. (Only verbal). We spent over a £1000 the first night but went into the village the 2nd as service that bad. At breakfast we were told you could only have 2 rashers of bacon. ( one guest does do full English and wanted a bacon sandwich). On the last day I approached the manager to state my concerns and she said she had concerns of her own. 1) being the altercation the the bar staff over service and the other guy. (Which I took on board. We are not a rowdy group by far with guys up to 72 yr old. 2). The manger then said cocaine had been found in one of our rooms. I insisted on knowing which room it was as I was shocked, only to find out it wasn’t one of our rooms but another room. I got a half hearted apology.

8 / 10

The room was very clean and had everything that we needed. Could have done with air conditioning as the room was very hot 🥵 but obviously not usually this warm in the uk.

10 / 10

Golf courses they are very good ..small portions for the evening meal an waiting between each course ..but breakfast was very good so all in all I give 9 out of 10

6 / 10

Rooms are good, but the hotel appears to be staffed by young, inexperienced and untrained personnel. Our experience in the restaurant was truly awful. We felt sorry for the staff who were clearly out of their depth with no supervision. Overall it goes down as our worst golf trip , which is a shame as the potential is there given proper management. Would certainly not recommend this venue.

6 / 10

After driving for 3.5hrs arriving late morning we tried to get something to eat and drink in the main bar prior to our round in the afternoon. Although the bar was staffed they were not able to serve due to age restrictions and didn't offer any food and the only person available to do so was covering the main restaurant, bar and room service. We know this as this person on duty made a open statement to 30+ 'not happy' people in the bar they they were the only one on duty and was doing thier best. We then left the resort for a local pub to get something to eat & drink. The evening meal was OK however the choice of wine extremely limited. The rooms were spacious clean and comfortable. Overall the hotel seem to struggle with lockdown and the stock response blamed Covid. We been to couple of hotels where this hasn't been an issue during this period so think this is more a management issue. As a small society we agreed we would play here again but not stay.

6 / 10

Lovely room but apart from that it was not the best experience. It is obviously for societies etc. Staff were not really interested apart from the barman in the main bar. Terrible choice of food in main restaurant and ended up eating in the bar. Would not rush back.

8 / 10

Covid restrictions mes ant a limited food experience but ok

8 / 10

Stayed as couples for a golf, stay and dine evening. Hotels rooms are nice in size just looking a little dated. Staff at the hotel and spa could not be more friendly and helpful. Spa area is lovely however the pool area, including changing rooms and Saunas could all do with a good clean they looked very dirty. Not really what we expected for a top hotel? The main disappointment was the food. Evening meal choice for a Saturday evening was like a choice of 3 types of Sunday lunch?? Starters of leek and potato soup tasted like fish. The whole group didn’t enjoy any of the meal. The following breakfast was worse! A doggy bag delivered to your room with watery yogurts, a stale pastry cold burnt and very dry meat on a breakfast sandwich. I wouldn’t give it to my dog! I understand Covid makes things more difficult and new measures are in place but I expected more from a top Hotel chain!

10 / 10

Hotel was clean and well maintained with good facilities. If I had to be picky all I would say was breakfast took a long time to come compared to dinner however it was busier and due to covid there was no breakfast buffet, when it came it was delicious though!

8 / 10

Staff were very attentive given the Covid circumstances. Great service. Always very polite and helpful. The only blemish on our stay was the breakfast. The cooked breakfast was very poor quality. Disgusting sausage (a good thing you only got 1!) and the bacon was also poor. There was a cereal option. But no other breakfast option. No continental etc. Evening meals were nice.

8 / 10

Our 2 day play and stay golf trip to Macdonald Portal was a pleasant trip. The courses both played well, even though it had rained heavily for 3 days on the run up to the trip. The staff around the hotel were somewhat absent, and often forgot about us, which when it was table service only and not actually that busy was quite frustrating. This was especially annoying at breakfast when they served every table that came in after us, but left our table waiting for 30 minutes before acknowledging our existence. We'd been there almost an hour by the time we actually received our breakfast. The value for money for the trip on a whole was good, however we decided to hire a golf buggy to use on the Championship course and were left shocked when we were charged £35 for 1 buggy, especially when it was an old buggy that didn't run too smoothly, and not one of their all singing and dancing versions that they shouted about not so long ago. That seems a really steep price. In the hotel, the rooms were spacious and nicely presented, the public areas were in good order and the covid measures were all in place to keep people socially distanced. The food was OK, but certainly no better than OK, we expected more from a hotel of this level.

8 / 10

Ten pm closing bar would have been fine if we had been informed that last drinks were to be ordered by 9.30! Food was not of a very high standard. Disappointing.

8 / 10

Room a lot smaller than we thought we would get .breakfast was ok .main meals good.but social distancing was terrible

10 / 10

With the coronavirus situation they coped very well. Staff very pleasant and helpful

6 / 10

Food was minimal, was still hungry after 3 courses for dinner and morning breakfast was on the light side too. Unable to use leisure facilities due to COVID. Rooms and bed comfortable.

10 / 10

Given the current situation, the hotel could not have been more welcoming. Very comfortable and relaxed stay, all staff members fully up to speed with rules, and exceedingly friendly and helpful.

8 / 10

Our room was a twin room. It was clean and tidy. Plenty of room for us and comfortable.

2 / 10

It was so bad I nearly left straight away...

10 / 10

Service excellent. Food very good. Overall very satisfied.

10 / 10

Great course, staff are really nice. Booking with golf travel was really straight forward to. Thomas sorted everything out and made the booking really simple. Would definitely book again.

10 / 10

Excellent. Very quiet - which was fine by us. Bar prices bit steep but food was good, staff very friendly, room warm, big beds.

10 / 10

Great hotel the rooms are fantastic the golf was brilliant the only thing i could say was they were under staffed so did take quite long for the food to come.

10 / 10

Accommodation was clean and tidy. A funny smell on entering our room. The wardrobe door was broken.

8 / 10

Nice hotel,unfortunately they are short on staff.The food was fantastic,unfortunately due to staffing levels.It took 1hr 50mins in the restaurant.I had to ask 3 different people to finally get the bill.

6 / 10

Disappointing slow service in restaurant Saturday night, meals that came out were not as per menu, carrot and ginger soup was actually carrot and coriander and when enquired waitress said would get bank to us and never did Also dessert said with custard and cane with ice cream, again didn’t come back to us after enquiry

10 / 10

All staff were exceedingly friendly andaccommodating during our stay.

8 / 10

The rooms were very comfortable with 2 king size beds and room to move around. The bathroom had a bath and shower cubicle. The food over the three day was without fault with three choices for each course, the breakfast was one of the best I’ve had with mushrooms that tasted like they had been picked in the field not soggy and tasteless, sausages that had flavour and eggs fried with firm white and soft yolk. The bar was buzzing with a wedding party and unfortunately there were not enough staff but those that were there worked well under pressure. Prices were reasonable and with the help of 20% off and a £10 drinks voucher we survived !! Would recommend and return.

10 / 10

i had read recent reveiws on the hotel saying pricey lack staff but we had a fabulous time here and would recommend to anyone

6 / 10

Room was a bit stale need a good airing and no free water surprising for a Macdonald. Overall site was well kept. Service was prompt and smiling. Excellent breakfast choices

10 / 10

Brilliant hotel, staff very helpful & polite

10 / 10

The hotel was the best this group had stayed in during our last seven years. The staff were friendly and helpful, nothing was to much. The rooms were outstanding Not one adverse comment was made of my party of 96. Very happy to return again.

6 / 10

It’s a basic hotel. Rooms we were allocated were ground floor and smelt of damp.they were adequate for the purpose of one nights accommodation. Food was very disappointing. Our evening meal was booked by ourselves as YGT forgot to book our meal time. Dinner was poor. A choice of 3 starters,3 mains of gammon, salmon or vegetarian pasta. All plated before hand and served canteen style. Not enough food. We asked for extra veg. But this was not forthcoming. Breakfast was buffet style. Overall pretty poor would not go again. We walked into the village in the evening and had a pleaser evening in the local pubs. A couple of pubs served food. Which helped a number of hungry golfers.

10 / 10

The hotel is very nice, the bar prices was a bit steep. The food was very nice.

8 / 10

The reception staff were very friendly and helpful. The bar staff are fantastic adverts for this hotel,great fun and very helpful. the restaurant staff are very nice and again very helpful. Its a real shame that a complex with such beautiful golf courses dont seem to know anything about golf as the Tee times are crammed in and the pace of play is appalling.

8 / 10

10 / 10

Hotel and the facilities provided were excellent. Spacious room. Breakfast was a good standard. Evening meal meant 3 courses from a set menu or £25 off the a la carte. We had the second option which gave you 2 courses and the food was top notch. Bar prices were expensive so we took a 5 minute taxi ride into Tarporley on our two nights and found the pubs warm and welcoming. The only down side was despite being given our 4 tee times by YGT, when we arrived at the course, none of these times were reserved, nor were any other times. This is the 5th time I’ve booked with YGT and never had this problem before so I put it down to a hiccup rather than an on going problem. The pro was very good however, and sorted us out so we didn’t miss any golf

10 / 10

A first class hotel, I cannot fault a single member of staff, everyone was friendly, charming and helpful.

10 / 10

We had one problem, on the first night the dining room was terribly understaffed and they had split us into 2 separate tables. I told the overworked and very stressed manageress that I had agreed with the hotel manager, during my visit in March, that we should have 1 table each night. She sorted it out entirely to our satisfaction.

8 / 10

General experience very good, staff were very friendly and helpful. Only issues were .. the Bar ran out of Beer (Bitter) each night (3) we were there. (Wasn't us Gov' we were only 4) Plus each evening there was 1 or 2 items on the Menu unvailable. However, Good Food.

4 / 10

the hotel ruined the break by over booking the meal booked for 6.30 a year ago they changed it 2days before our trip to 9.15 not good aparty of 24 only 16 dined as it was to late for some hotel not intrested over 100 diners in the room and 1 bar staff same in the lobby bar no good enough for a 4 star the staff were great though not go thier again and not recomend it ruined my trip for me as i had organised it

10 / 10

Lovely large bedrooms with 2 comfy armchairs. Elemis toiletries a very nice treat too. Breakfast and dinner both excellent with hot plates and v nice presentation. Spa area and swimming pool fabulous

6 / 10

The hotel is very well appointed and the rooms are spacious and comfortable. Very good beds and showers. It is let down badly by the standard of catering. We had a party of 16 booked in the restaurant and we were then told it was a buffet. On arriving in the dining area our table was taken by a number of other people watching the Masters. The buffet had obviously been laid on to cope with the Masters event however the quality of the food was appalling. Many other groups were also complaining. Breakfast was only slightly better although this was in the proper restaurant.

4 / 10

Our trip was a bit of a nightmare from start to finish. The place was completely overbooked, overpriced, they kept trying to charge us for stuff when we had already paid for everything, had to argue to get into the restaurant which we were told we had and then spent 2 hours in there for a 2 course meal, then they tried to charge us for someone else table, had to come off the golf course because it took 2 of us 3 hours to do 9 holes because it was so busy and slow. I could go on all day about how poor the experience was.

10 / 10

This was a lovely hotel with lovely staff food and rooms. Golf course on site was lovely and the site up the road was also very good but sadly very inclement weather on day 1 meant we only really got one full round of golf so missed out on the first day due to heavy storms and bitingly cold winds. Hope to return for the full experience sometime. Can recommend.

4 / 10

We were disappointed with the condition of the Hotel. Thread bare carpets in the Bar area etc. This Hotel was advertised as having a Multi Million pound refurbishment but there was no evidence of this. The temperature in the Hotel was always very cold. The reception staff were quite rude when I asked to take a swipe of my debit card instead of a credit card, they did not allow this, which I found peculiar. The food in the Restaurant was very poor, both for dinner and breakfast. We even had to serve our own Tea and Coffee from thermos flasks, these drinks were luke warm as was the buffet breakfast, the foreign staff were unhelpful and unpleasant. This Hotel was nowhere near its 4 Star Accreditation in my opinion. We will not be returning.

8 / 10

Ok

8 / 10

EVERYONE IN OUR GROUP THROUGHLY ENJOYED OUR WEEKEND. THE STAFF WERE GREAT AND FOOD IN RESTUARANT WAS EXCELLANT. HAD GREAT NIGHT IN THE BAR, BUT PRICES ABIT STEEP

10 / 10

Hotel has excellent facilities with a great choice of food and drinks.

10 / 10

Great hotel. Everything was spot on, nice rooms, nice food, friendly staff and a good atmosphere around the hotel.

10 / 10

Lovely welcome, very nice hotel, clean accomodation, staff giving good service, food excellent, 2 good golf courses well maintained. only down side was the weather on one of the days. Really fabulous 2 days which we all enjoyed and recommend to anyone.

8 / 10

Lovely hotel, but the sign on the main road was covered by a hedge where the arrow shows left, but because we couldn't see this we went right for 4 mins then decided to turn round, we were also asked if we had booked our time slot for eating, we didn't know about that either before the trip

8 / 10

Staff very helpful, very clean and rooms were comfortable.

8 / 10