Moon Palace Cancun

THE HOTEL WAS VERY COMFERTABLE AND GOOD FOR BOTH FAMILIES AND GOLFERS . THERE WAS PLENTY OF CHOICES FOR RESTURANTS BUT IN A COUPLE IT WAS NOT BRILLIANT ANS SERVICE WAS A BIT SLOW . THE ONLY THING WE FOUND FUSTRATING WAS THE CONSTANT HARD SELL FOR US TO SIGN UP FOR SOME TYPE OF TIME SHARE ,THIS EVEN HAPPENED WHEN WE TURNED AROUND FROM CHECKING OUT

Great facility. We dealt with Tom Francis from YGT and as usual Tom was first class. We had some medical issues but overall our group of 22 had a wonderful time. Never short of food and drink and free room service was real bonus. One small issue was that there was only one beer option which was Corona that not everyone likes. There were no bottled beer options. Also the Seaweed that collects on the beach (Sagassum) has a dreadful pungent smell not dissimilar to rotten eggs. When the wind blew infavourably it was extremely uncomfortable and very sickening. No fault there attached to YGT. Staff were great and really appreciated tips which we got the impression not every group gave them. Pools are fantastic and clean. Overall a super spot

Accommodation was really comfortable and shower facility brilliant providing perfect warmth after golf.The staff at the hotel and golf course were really helpful always assisting when required and always wore masks

some more info would have been good ie transfere time ect , but we enjoyed our trip very much ! british airways going was very good went on an older 777. BUT coming home on a newer 777 they have taken aTOILET & put in two more rows of seats in premium nobody was very happy waiting for the toilet behind 12 people nasty !!!

wonderful resort where your every whim is catered for

Very clean and comfortable though now becoming a little dated. Wide variety of eating places though those that had to be booked disadvantaged golfers as bookings were taken by internal phone from 10am no more than 24hours before when we were on the golf course and by the time we finished our round all places were booked. On inquiry with public relations there appeared to be no way round this. All the staff were very polite, friendly and helpful. I would recommend this hotel.

This was our first visit to Mexico. We wanted a luxury winter break golfing in the sun. Thomas Holmes at 'Yourgolftravel' suggested Moon Palace, as although the golf was a big part of our trip, we also wanted relaxing 5* facilities and it was great to talk to Thomas who'd been to Moon Palace and could give us his 1st hand experience of the location before our trip. We weren't disappointed the staff at both the Moon Palace & the Riviera course (which was also included in our deal) were absolutely fantastic. In particluar the team of starters were always very helpful & the team organising the tee bookings always so friendly and flexible, helping us change tee times & even swap courses during our stay. We must also mention the bar staff in the club house as well as those providing refreshments around the course who again were also very friendly, helping to make our rounds enjoyable. Our accommodation was in Sunrise and again this was faultless, the choice of restaurants, quality of the food. space around the pool areas and the ever welcoming approach of all staff we met, made this a fantastic trip to Moon Palace Cancun. In particular we liked the fact that although quality of the whole complex was 5*+ there was still a 'laid back' relaxed approach to everything. It is definitely going to be the 1st of many trips!

Comfy with no issues

rooms were fine but would have a sun/sea facing one if went back. Staff attitude is excellent, bars good, plenty of food options quality ok but not great

WE VERY MUCH ENJOYED THE GOLF ENERYONE AROUND THE COURSE AND CLUB HOUSE WAS VERY FRIENDLY AND HELPFUL . PLENTY OF DRINKS AND FOOD WAS AVAILABLE AROUND THE COURSE . THE ONLY ADVISE I WOULD GIVE TO ANYONE GOING TO MOON PALACE IS TAKE PLENTY OD GOLF BALLS 1 DOZ CALLAWAY SOFT BALLS COST $80 THEIR OWN MAKE $60 .GLAD WE PLAYED WELL

Same as above but this facility closes down at approx 4.30pm which procluded the few drinks after golf which most groups really enjoy

The course is challenging as left or right off the fairway is simply dead. Local rule says drop out for a shot if you go into trees. Great layout with many spectacular holes. Beers in clubhouse a must and very enjoyable.

The days we were there it rained heavily at the outset which led to wet fairways. Hence cart path only with buggies. It did not stop us from enjoying our golf as staff were very accommodating in terms of order of play between different tee times. Necessary because of the need to walk across fairways to and from the buggies. The rating for course condition clearly was influenced by the amount of rain and weather.

loved this course about 15 minutes away but good connection they told us COLLECTION TIMES you didnt ok ! there are 3 hotels in all here employing about 10,000 people ! the very best ones were the bell boys out the front !unable to put earlier no room !we wished we had booked for longer but ? thank you your golf travel

very good 4.5 to 5 hour round but they kept coming round with water & beers or anything else in a glass ! hotel was good enjoyed it

very wet , seen alligators . coaties and Iguanas on the course, buggies expensive but we only played once as it was so hot

The courses were very wet as they had very heavy rain the week before we got there but normally would have been good, buggies were very expensive at £65. and it was too hot for us to play it more than once

Suited couples playing together as the degree of difficulty was well balanced between men's tees and lady's tees.

It has to be remembered that this is a 'holiday based' golf course with a high demand, particularly at this time of year and being conveniently located on the hotel complex, very popular with the golfers staying on the resort. As such there can be instances where some waiting on the tees is inevitable. That said the starters do a great job managing the three nine course format & overall the ground staff do an excellent job and in a very friendly manner, ensuring the course is maintained to a high standard. During our 2 week stay we played 12 rounds and thoroughly enjoyed every round, especially as we were under no pressure, but got to meet and play with a number of different fellow golfers who were met and sometimes thought the course was in excellent condition.

Recognising that this is a 'holiday based' golf course with a high demand, particularly at this time of year, we thought the course was in excellent condition. Also being slightly away from the Moon Palace Hotel Complex (approx. 10 min. shuttle), it was less busy, with little waiting or queuing between holes.

Loved it

fantastic course -- not very forgiving if you're having a bad day. Played it twice and both times we had no hold ups at all. Clubhouse a bit strange but staff really good.

3 great nines in excellent condition -- very busy up to 11 ish so early rounds very slow - later t times much quicker but also very hot