Moon Palace Cancun

8 / 10

THE HOTEL WAS VERY COMFERTABLE AND GOOD FOR BOTH FAMILIES AND GOLFERS . THERE WAS PLENTY OF CHOICES FOR RESTURANTS BUT IN A COUPLE IT WAS NOT BRILLIANT ANS SERVICE WAS A BIT SLOW . THE ONLY THING WE FOUND FUSTRATING WAS THE CONSTANT HARD SELL FOR US TO SIGN UP FOR SOME TYPE OF TIME SHARE ,THIS EVEN HAPPENED WHEN WE TURNED AROUND FROM CHECKING OUT

10 / 10

Great facility. We dealt with Tom Francis from YGT and as usual Tom was first class. We had some medical issues but overall our group of 22 had a wonderful time. Never short of food and drink and free room service was real bonus. One small issue was that there was only one beer option which was Corona that not everyone likes. There were no bottled beer options. Also the Seaweed that collects on the beach (Sagassum) has a dreadful pungent smell not dissimilar to rotten eggs. When the wind blew infavourably it was extremely uncomfortable and very sickening. No fault there attached to YGT. Staff were great and really appreciated tips which we got the impression not every group gave them. Pools are fantastic and clean. Overall a super spot

10 / 10

Accommodation was really comfortable and shower facility brilliant providing perfect warmth after golf.The staff at the hotel and golf course were really helpful always assisting when required and always wore masks

10 / 10

some more info would have been good ie transfere time ect , but we enjoyed our trip very much ! british airways going was very good went on an older 777. BUT coming home on a newer 777 they have taken aTOILET & put in two more rows of seats in premium nobody was very happy waiting for the toilet behind 12 people nasty !!!

10 / 10

wonderful resort where your every whim is catered for

8 / 10

Very clean and comfortable though now becoming a little dated. Wide variety of eating places though those that had to be booked disadvantaged golfers as bookings were taken by internal phone from 10am no more than 24hours before when we were on the golf course and by the time we finished our round all places were booked. On inquiry with public relations there appeared to be no way round this. All the staff were very polite, friendly and helpful. I would recommend this hotel.

10 / 10

This was our first visit to Mexico. We wanted a luxury winter break golfing in the sun. Thomas Holmes at 'Yourgolftravel' suggested Moon Palace, as although the golf was a big part of our trip, we also wanted relaxing 5* facilities and it was great to talk to Thomas who'd been to Moon Palace and could give us his 1st hand experience of the location before our trip. We weren't disappointed the staff at both the Moon Palace & the Riviera course (which was also included in our deal) were absolutely fantastic. In particluar the team of starters were always very helpful & the team organising the tee bookings always so friendly and flexible, helping us change tee times & even swap courses during our stay. We must also mention the bar staff in the club house as well as those providing refreshments around the course who again were also very friendly, helping to make our rounds enjoyable. Our accommodation was in Sunrise and again this was faultless, the choice of restaurants, quality of the food. space around the pool areas and the ever welcoming approach of all staff we met, made this a fantastic trip to Moon Palace Cancun. In particular we liked the fact that although quality of the whole complex was 5*+ there was still a 'laid back' relaxed approach to everything. It is definitely going to be the 1st of many trips!

10 / 10

Comfy with no issues

8 / 10

rooms were fine but would have a sun/sea facing one if went back. Staff attitude is excellent, bars good, plenty of food options quality ok but not great