Mottram Hall

4 / 10

Bedrooms are averagely decorated. Not adequately sized beds, very narrow, Bathroom requires updating, very tired looking. Staff require better training/supervision. We waited 30 mins for a coffee and bacon bun as the one staff member was not coping with orders. Having to leave the hotel, walk down the road to another building when it’s raining and windy to have dinner is a joke!! This is obviously to keep all golfers together! Not somewhere these 12 lady golfers will be going back to soon!!

8 / 10

hotel bar not the best rooms could be a bit better

10 / 10

The hotel was clean and the room was lovely and warm. The bed was comfy and the food for both meals was delicious.

8 / 10

10 / 10

10 / 10

Hotel clean staff friendly food really good would definitely recommend

10 / 10

Mottram Hall was lovely, very clean, and the food was very good, and all the staff were helpful and friendly, thoroughly recommended.

10 / 10

Thoroughly spoilt with good food, great golf and comfortable rooms. The staff were really helpful and the hotel was beautiful

6 / 10

Hotel was decent golf package poor, evening meal was like a cafe food quality worse than Wetherspoons

10 / 10

Absolutely brilliant

10 / 10

Fantastic hotel

2 / 10

Awful customer experience. Booked either the grill or claret and jug restaurant, got put in Barneys. Arrived at 7.20 and got given the wrong table, then took our drinks order - 8pm no drinks? Went and told them, no apology just came and re-ordered… food came out and was just put at the end of table for us to pass down … 8 people! The waiter said ‘pork’ for pigs in blankets… mains came 30 mins later which was simple (all burgers)… got to 9.15pm and started to clear the plates, we asked for desert and was told the ‘kitchen was closed now, the chefs had done - they couldn’t wait to get off’ - really? Got offered a free drink instead but no apology. Came from breakfast the next morning and the staff were just inattentive and dull (I can’t describe them in any other way, apologies) it was like they didn’t want to be there and we were an inconvenience to them. I work in the customer service sector and without customers you’d have no business - I definitely would not come back to Mottram Hall, that’s for sure.

10 / 10

Mottram Hall hotel, course and staff first class. However Your Golf Travel service was appalling right from our first call in April to arriving at venue the information and communication was non existent. Always going to ring back or email but never did we were kept in the dark about what was going on We would not use or recommend Your Golf Travel to anyone.

10 / 10

Very enjoyable

10 / 10

Second time here it's a fantastic weekend golf course very fair for all handicaps hotel and staff are great

10 / 10

They could have done with more staff serving in the bar

6 / 10

Room very dark and small. There’s no lift and the stairs leading to the rooms is very narrow and steep so good luck to old people with luggage. Food pretentiously described in order to make it sound “posh” making it expensive. The fairways are bumpy, not clearly defined between the semi rough and the actual fairways. The greens are terribly maintained. It looks like the main focus of the resort is the hotel. The back 9 is nicely designed and presented. The front 9 is like a simple plain field.

8 / 10

Only down side we found at the hotel was the lack on bar options. With a wedding on at the hotel the only bars available was above the pro shop away from the hotel.

10 / 10

Beautiful hotel, very comfortable and the food was exceptional

10 / 10

Excellent rooms, friendly service. Even with 20% discount Bar and Wine price is high Overall a top quality resort

6 / 10

The staff did their best but possibly not enough of them. Evening meals took nearly 2 hours to get the starter. Can't understand why we could charge our room, had to pay for everything at point of purchase even though they'd taken the card details on check-in?? Room was good but certainly no better than others we've stayed in and despite being an all male golf weekend the rooms were made up as doubles not twins (Specifically requested this from Your Golf Travel at booking)!! Food was very good but too expensive for what you got, for the £35 allowance you'd have really struggled to get two course and a drink. Breakfast was very good however.

10 / 10

Comfortable room, helpful staff, good food.

10 / 10

We have visited numerous golf hotels before but never been charged extra to use the swimming pool gym etc. Mottram charge you £15 a day.

8 / 10

Nice hotel - good location and grounds. Standard rooms stylish but compact. The twin beds were very adjacent, I wouldn't want to share with someone I didn't know very well. Food was ok but for dinner we were put in Barney's bar which lacked atmosphere and the food/ service was pretty basic.Otherwise an enjoyable stay.

4 / 10

Very dated room basic room I think if this anywhere abroad we wouldn't be happy with the hotel it needs a lot of money spending on it ...

10 / 10

8 / 10

hotel and restaurant (food) were excellent. but the staff in the restaurant unpofessional and lazy.

6 / 10

Ok hotel, At breakfast the food was not hot warm at best, staffs were very helpful,

8 / 10

The hotel was ok but we didn’t like having to go outside the main reception area in the rain to get to our room or the bar. The bed was very uncomfortable as were the pillows. There was no coffee in the room either only x2 decaf sachets. The meals we ate in the bar were nice.

8 / 10

Service slow in the hotel bar. Apart from that all good

6 / 10

Nice rooms and clean.

10 / 10

Very comfortable rooms, nice size

10 / 10

Fantastic stay and a great course.

8 / 10

Overall great stay. However, the venue was over booked as our dinner reservation was bumped from the Carrington grill to Barney's. This was disappointing, but the food and staff at Barney's were great.

8 / 10

Very nice hotel in a great location, nice and quiet, the hotel was in the middle of a refurb not that it mattered to us so sure it will look great once finished. The staff were polite and friendly, the champagne bar offered a good range of drinks, nice choices at breakfast, the spa looked great but a bit overpriced if you wanted to use it as a golfer.

6 / 10

Not sure the restaurant staff really understood the £35/person allowance for food - or at least didn't explain it to us. We had to make sure we made full use of the quota

10 / 10

Everything went so smoothly, booked over the phone with such ease, no problems with dinner or breakfast, course wasn’t too busy and they had all our information for everything.

6 / 10

Good hotel, food was average at best

6 / 10

Good hotel, food was average at best

8 / 10

Accommodation is good and Barneys sports bar is ideal for a golf weekend with the boys. Football and golf shown in the bar area and a good view of the 9th and 18th from the terrace.

2 / 10

Where to start…. The hotel’s management need to take a serious look at themselves and the training they provide their staff. As a group of 8 men on a golf break our needs are quite simple. A nice round of golf, cold beers and dinner, and repeat. * Golf bar not open on arrival, opened about 11.30am * Golf bar closed after the round due to private function so we can’t get a drink * Check in takes about 30mins * Only bar open is the Champagne Bar but we are not allowed to sit inside as a wedding party has use of it for 90 mins. No draught beer so only a small fridge which means after one round of drinks our chosen beers are now served warm unless we switch and drink other drinks. * No room in the restaurant for us with one place closed for the private function the main grill restaurant is busy. Reception send us to the grill to sort it out ourselves as they don't know what to do. * Reception also told us if we wanted to watch England play in the world cup rugby we should go to The Bull down the road as their bar is shut * The beds were comfortable but facilities were not great * Internet ports in the room do not work so you have to rely on unsecured wifi * Toilet cistern takes minutes to fill leaving the room in a droning noise for 4 minutes after every flush * One person who spoke to a room cleaner had said about a blocked toilet and they were give the plunger to sort it themselves!!!! * No-one answer the reception phone when we try to call from a room. * I had to leave at 5pm on Sunday a day early because of an unexpected event so asked if they could bring my food (Burger and chips) early for me as we are sitting in the golf bar before a 4hr drive or can I get food and the answer was no !!!! I would never choose to stay at a Champneys Hotel if this is their view of a 4 star hotel. At best I would give it 2 stars.

8 / 10

Amazing stay although all staff new and not sure of what they were doing . Very lovely though. We couldn’t access main bar as a wedding on but used Barneys bar which was lovely.

8 / 10

Great location, great facilities, great golf and facilities but most staff in hotel and golf var in need of training

6 / 10

Keys to rooms not working always getting them re chipped only bottles of beer in hotel

10 / 10

Really enjoyed the experience at Mottram Hall

6 / 10

Needs more trained staff and more cleaners. Many key cards not working. No hot water in some rooms. Trickling water only in other rooms. No one to answer calls at Reception. One lovely lady from the events team trying to handle everything whilst other staff apparently being trained?

4 / 10

Where do I start got to the room after a round of golf, none of the electric plugs worked no television, couldn't use the iron to iron clothes for next day for golf, couldn't charge phones because of the plugs, told reception staff couldn't help us as there was no maintenance man on site and they couldn't move us as it was full not helpful at all

8 / 10

Hotel and surroundings were stunning. The rooms were very hot with not much in the way of cooling apart from a tiny fan, and in one room we couldn't even open the window. The Bar staff were great, and the food was excellent. The services in the restaurant needs to be improved though, clearly all waiters/waitresses were inexperienced which lead to wrong orders and food/drinks not coming. When it did come though it was excellent.

10 / 10

Hotel & staff also food were excellent.

8 / 10

The Hotel was clearly going through a staffing issue and many of the bar/ restaurant staff seemed new and untrained. We booked the grill for the second night of our family golf weekend stay, rather than the golfers bar. Ordering eight meals, one person was finishing before the last person had been served. I also refuse to accept that the wine list reflected the general cuisine with the cheapest bottle at £48. ( just silly) Might pay that in a good restaurant. The Hotel is also getting tired and while some staff tried, it felt a bit chaotic. But the weather was great and the golf was fun.

4 / 10

Evening meal service was very slow and the breakfast service was an absolute shambles. Believe this was a problem with untrained agency staff. Our golf party of 20 waited over an hour to get a cooked breakfast and few of us just had cereal and left. Never experienced anything like it to be honest.

8 / 10

Very nice hotel which seemed to be suffering with a high staff turnover. Everyone who served us seemed to be working their first day and unclear how to perform their job. One additional point to highlight is that there appeared to be some disconnect between what the hotel believed we should be paying for the spa facilities and what we had been informed during booking by YGT.

8 / 10

Few problems on check in. We got to the room after meandering corridors for 5 minutes and found it so hot ( due to an 'uncapped off pipe under the room') we had to change to the other side of the building - so another 15 minutes. Receptionist at first did not have the booking then believed we were one night instead of two and then had no idea we were on a package. Room was ok- bit tired. Bedroom window only opens 3 cms. Not very generous with the bathroom products to say the least. Most annoying part of the stay was using the spa. My wife had a massage ( extra £105) and was told by reception to get a robe from the spa as there was none in the room. However, the spa said they didn't have any although were unpacking many from the laundry. So after the treatment she had to put here own clothes on top of the oils. She was then informed she could not go to the spa as it was not included in the package which was quite embarrassing as the spa receptionist announced it to the general public. We had no idea it was not included and yourgolftravel never informed us. ( I guess that was why she could nit have a robe. Very unprofessional and penny pinching The spa was very impressive The restaurant served good food. Our package gave us £35 towards dinner ( also not told about this when booking). Bar wasn't great. No draught beers but just a choice of 2 little bottle beers at £6. Wine in the restaurant very over priced for what it was ( 500% mark up). They obviously are more interested in mark ups than satisfaction. The male waiters were great especially the ones two from Bulgaria and Poland who made our stay- thanks) There was a manager who did not seem interested in the guests. Over all we would go back but best to book direct

8 / 10

Accommodation was great, drinks prices bit high

6 / 10

Room clean and comfortable,but no fridge.Further training is needed.

10 / 10

Great Stay!

8 / 10

Although I stayed in a standard room - it was basic, and the feeling was an upgraded would be needed in the near future. The overall experience was good. The spa was very nice; however, I was not in the system as having access and had to debate with the front desk on a daily basis. The worst part about the hotel was the service. A number of the staff were very poor, I called reception and the operator on a daily basis and the phone was never answered. The catering staff were very young and inexperienced, I believe they were contractors but had no idea how to take an order or get an order correct. This was the biggest let down. Breakfast was not laid out on time which I heard some people complaining about. I thought food / beverages were 10-15% over-priced, especially relative to London and being a 4star not a 5star hotel.

6 / 10

Arrived before lunch hoping to get a drink and something to eat before 12.50 tee off. There wasn’t a single cafe/ restaurant that could serve us with a meal before Golf so we all had to go up the road to the Co-Op. Our evening meal wasn’t much better, we were shovelled into the Claret Jug with another party of 24 with the chef running round like a headless chicken. Credit to him that he managed to get us all fed, there was no staff in a 4/5 star hotel. I don’t know why you use this hotel as it’s not doing your image much good

8 / 10

30/07 BREAKFAST WAS UTTER CHAOS - ASKED 6 IMES OVER 1,15 MIN FOR POT OF TEA/ ORANGE JUICE RAN OUT/EGGS RAN OUT/WATER RAN OUT ATE BREAKFAST WITH NO DRINK 31/7 BREAKFAST TABLE NOT LAID PROPERLY ASKED FOR POACHED EGG ARRIVED 1 HOUR LATER HARD NEED MORE STAFF 3/7 DINNER 1 HOUR WAIT FOR MAIN COURSE GAVE UP ON DESERT

8 / 10

A good experience

8 / 10

6 / 10

Dinner service on the first night was very slow. Menu in the carrington is very limited and not really what you want on a golf trip. Tried to get into the claret jug but they were full. Overall the whole hotel was under staffed in the bars and restaurants. Staff were very good but just not enough of them.

10 / 10

2nd time I've stayed there. Like before absolutely brilliant.

6 / 10

Can see how some give a 1 and some a 5. Our stay was not without issues. Given a double bed when should have been twin. Told it would be changed by night staff at 7pm but had to chase and it was 9.30pm before it was done and made to feel as if you were an inconvenience. Had wrong drinks and food served in the restaurant with little or no apology. On the up side the golf was good but overall Mottram Hall is not what it seems to be a top notch place to stay.

6 / 10

The busiest weekend of the year and no staff. Found it difficult just to get a coffee before playing golf. A chef who had come for a game of golf ended up serving us on his time off. Couldn’t get through on the phone for 4 days trying. Told that it would be £55 to use the pool. Needless to say we didn’t take our swim gear. £55 was for the full day. They didn’t tell us it would be £15 for a quick visit

6 / 10

Hotel is in a great location and all staff were really good and friendly, responsive. Our group thought the quality of food for dinner on the Sunday driver was very average and we lost count of how many times drinks were sent back - beers were always flat. Breakfast was dreadful, we had to provide times to the hotel to have breakfast to avoid being too busy but there was nobody checking any times or rooms - way too busy, food was cold, no coffee, small facilities for a large room, tables piled high with dirty dishes etc.

10 / 10

We all enjoyed our stay here for Two nights our hotel rooms were nice with a view of the golf course. Our breakfasts and Dinners were excellent especially the Ox cheek main. Reception staff both in the Hotel and Golf shop were friendly and attentive and resolved an issue on check out for me with no Drama so thanks again for that. Chloe on reception and Luke in the restaurant deserve praise so helpful friendly and hardworking so thanks for looking after us.

8 / 10

£70 dinner allowance was nowhere near enough to cover the cost of dinner.

8 / 10

The Spa was amazing, staff very polite and helpful, room radiator stuck on even with windows open way too hot! Rooms need a bit of updating do t campsite to the Spa! Overall really enjoyable.

8 / 10

The staff were excellent and very helpful. The room was very cosy. Food excellent, but the wine prices were crazily expensive, but having said that we did not go expecting it to be cheap. One spoiler - the Claret Jug/half way house had no food such as a bacon sandwich before we went out at lunch time on Wednesday. On Thursday they could do a sausage barm cake if we waited for stock from the hotel. When it arrived, the bread was stale and unbuttered. 2 coffees and 2 stale sausage barms £19.60! We would still go again because the overall experience was good, just a few niggles.

4 / 10

Double room was adequate enough for two people. The reception staff were attentive and helpful. There was a wedding taking place at the hotel and they had booked the bar also, which meant we were not allowed in the bar, only to order drinks, we were then asked to sit in a reception room to have the drinks. We were booked in the restaurant at 8pm which is when we arrived and were seated. It was then over an hour before our order was taken AND the order for drinks was given. We had to ask for this and if we didn't ask then I think we may be still sitting there now. The service in the restaurant is appalling. The overall cleanliness of the restaurant was poor, cutlery and glasses were not clean and the room itself needed a duster. It seemed we just needed to ask for everything. We didn't bother asking for desserts as we didn't want to wait. The food was OK but again no real value. Golf was good albeit cut short due to snow (that's not a moan) and there was a 3 hour power cut due to the storm (again, not a moan) - ironically the service level went up in restaurant during the power cut, when they offered sandwiches - the first thing they offered all night.

8 / 10

8 / 10

8 / 10

Food was brilliant, best I’ve had on these type events. Drinks and bar service was poor

8 / 10

Hotel was good staff very helpful and food was good 👍

8 / 10

Rooms were nice but quite small

6 / 10

Bedroom was comfortable and adequate. Some staff seemed very new and inexperienced, I don’t think they had been given enough training. One barman didn’t know what a dry sherry was! Menu was the same two nights running I had a burger which to be quite honest I think I could’ve got better from the burger van on the dock road in Liverpool!

8 / 10

Overall a good weekend. Service was slow at meal time and bar prices extortionate unless you're a member.We were also surprised to be asked to pay £15 each to use the Spa. We were led to believe this was included so they did waive this.

2 / 10

Our experience of the hotel was traumatic and shambolic. After being allocated a room and given the key, on entry we found the room already occupied !Back to check in apologies given and we were allocated an upgraded room. We had no sooner got in there and two people entered our room using a key !This time we think they were staff/cleaners who said they had left something in room ! They quickly left. A little later we did find in a cupboard a lanyard with a pass key on it. Several minutes later a knock on the door this time, upon opening we were met with a member of the housekeeping staff who apologised , she thought the room was empty, but she was looking for something, we gave her the lanyard and pass key, she said thankyou and left. We had a couple of conversations with Staff about matters, a bottle of champagne and a couple of complimentary drinks were provided, but the upset had already been caused . The restaurant dinner at night was excellent and we were looked after at this time. Just about the worst experience my wife and I have had in a Hotel !

10 / 10

We all from our group of golfers we enjoyed the golf course, we enjoyed the dinner at night time. Our breakfast was super & everyone from mottram hall were superb well done mottram hall from Chris Threlfall 👍⛳️

8 / 10

Cannot fault the package of dinner, bed, breakfast and two rounds on a great golf course. Malcolm kept us up to date between the rain showers and course reopening and once we got out we loved the course. Both days.

10 / 10

Very enjoyable weekend Staff & Hotel very good.

8 / 10

Nice hotel with quality food but very small plate and expensive too boot. Waiting time to be served an expensive drink far too long.

10 / 10

We stayed for a golf package and found the hotel, staff and food very good value for money.

10 / 10

Megan and her staff in the claret jug restaurant were brilliant, we were a group of 16 and with a couple of the guys a bit nervous re Covid and distancing but these worries were removed by the above team. We had a room to ourselves which helped the social distancing. Jason and the lads were n the pro shop were brilliant and set the longest drive and closest pin up for us. Great place great teams and Covid safe. Well done MH

6 / 10

overall a good experience just a few things that let the trip down, first disappointment was we checked in around 6pm after our round of golf to be told the only breakfast slot available was at 7am as all other times had been took by earlier check ins and we weren't playing golf the next day until 11.30, then the receptionist only other option was for us to have a bacon sandwich and coffee in the clubhouse before golf which the lads felt very offended by as we had full breakfast included in our trip, we then got squished in at 10am after a bit of moaning and then the next morning the restaurant was half empty so not sure what all the fuss was about really. The second issue was no draught beer only bottled beer which was warm delivery of draught beer not arrived for the weekend, How ever food was great

10 / 10

Really good all round

8 / 10

Comfortable well appointed hotel. Good car parking and good food if a little expensive.

10 / 10

hotel - excellent - although extremely expensive - example - 6 golfers, lunch 1 pint each - 3 bowls of chips - 12 slices of bead and butter - £46.00 total .The group enjoyed the trip - but all said on to cross off the list for future.!!!

10 / 10

Fantastic hotel,the food is amazing.Only one downside is they have just opened a champagne bar in the main hotel.(only bar)They don't sell draught beer,the hall where they do weddings & the clubhouse with shuts ar 5.So you could be at one of the function does & get a pint.If your staying at the hotel you cannot,this unfair,apart from that it was perfect.

8 / 10

the hotel was excellent but due to a wedding reception the bar was closed until 8pm.Also due to renovations the spa was out of action which probably reflected the price.however we went into Wimslow to eat which was close by and there were many bars and restaurants to choose from.The staff were friendly and attentive and the room and grounds lovely.

8 / 10

Beautiful place, nice rooms. Had a very pleasant stay. A group of 4 on golf weekend

8 / 10

Excellent food,help full staff,comfortable rooms, but they take some finding.Golf course in good condition,excellent greens,but hell that back nine are tough !!!!!. Regards Paul

10 / 10

Great facilities, staff and service, very flexible and eager to please. Food was generous regarding portion size and quality was first rate. VFM was rated as a 4 only for the fact that the beverage prices were only just this side of VFM based on the venue.

6 / 10

Experience soured by a confusion and lack of communication about the restaurant and Chef going home at 8pm

10 / 10

A great weekend with the lads.Another excellent time had at this venue.

8 / 10

Very nice staff both at the hotel and the golf club

8 / 10

Staff were brilliant. So friendly, great service. Unfortunately we had a room next to the deliveries entrance. ....5.40 am was not funny , also must be where the staff park , so what must have been late night staff leaving...2/3/4 am so had no sleep!! Good choice at breakfast. Meals in the Claret Jug were good.

2 / 10

Horrendous, didn’t sleep a wink, maybe grabbed a couple of hours due to geese and ducks, loads of them screaming all night, I would have thought the night staff would have shoo’d them away so it’s residents could sleep, terribly unpleasant. 3 times my room card didn’t work, room very small, food portions were tiny and lots and lots of children running riot in the bar until midnight. One bar man in the main bar all night made getting a drink tricky also. I will not be going back.

8 / 10

Hotel as expected, but a mix up over dinner booking - they hadn’t got us down. I’m afraid the course was in very poor condition - tees were a disgrace and greens very slow and uneven - I appreciate grass growth is prolific this spring, but it is clear that the greens team are not on top of things.

10 / 10

Fabulous hotel with excellent facilities. Spa area was lovely although the pool was quite shallow. The staff were all very helpful and pleasant. Will definitely return.

10 / 10

Absolutely brilliant. Service, facilities and course

8 / 10

Nice comfortable bed,clean room very nice bathroom just perfect. The staff were a credit to the hotel, and food was exceptional.

8 / 10

Great hotel and good leisure facilities. We ate in separate room near Claret Jug and food / service was excellent. Second night in hotel restaurant was a bit of a nightmare. Really busy, slow service and problems with new computer system. We were a large group of 36.