Stoke by Nayland Hotel, Golf & Spa

10 / 10

Lovely hotel! Beds nice and comfy! Great sports bar, the pool table needs to have maintenance work done.

10 / 10

Incredible venue, clean and the staff were attentive and helpful, especially in the restaurant. And the food was amazing.

10 / 10

Good standard generally with food and staff outstanding.

10 / 10

Staff were excellent all very polite and professional

8 / 10

Caters well for large groups with lots of bars and food outlets. Spa adds to stay. Staff very friendly. Rooms are a bit tired, basic and old fashioned.

10 / 10

10 / 10

I couldn't find fault with any part of our stay at Stoke by Nayland. A fantastic venue and the staff are so friendly and professional, nothing was to much trouble for them to help us have a wonderful stay.

10 / 10

We all thoroughly enjoyed our stay. Everything was excellent

8 / 10

10 / 10

8 / 10

10 / 10

Excellent trip with perfect weather. Unfortunately due to tee off times on Thursday we were unable to make any use of the health/pool facilities. It would make much more sense to have earlier tee off times to allow earlier check in to the rooms and opportunities to use the facilities onsite.

8 / 10

As a lead booker I find it a little disappointing when twice booked now and find myself in the lesser accommodation or the furthest from the main area

10 / 10

Great value for money , very friendly helpful staff great place

10 / 10

Lovely place to stay, All the staff were very friendly and helpful. The staff went out of their way to make sure you were ok and having a good time. Mobile signal was poor and WiFi only worked now and again which was perfect for us to get away from our normal life ! Definitely recommend this hotel 10/10.

10 / 10

Comfortable and welcoming

10 / 10

I tried ti find fault but couldn't, my room was as big as my house and the staff from top to bottom were amazing. They had everything that was on the food and drinks menus which is rarely the case and the quality was very very good for the price we paid, a real quality venue for a bunch of lads on a golf trip

10 / 10

Clean,tidy and comfortable room,aircon notice not working but 2hr fan timer unit supplied which unfortunately packed up.

10 / 10

Great stay at SBN hotel and resort. Facilities were great; both courses in very good nick; pace of play acceptable (Saturday fine, Sunday slow); excellent food; great size rooms (we opted for the single room supplement option - worth it now we’re old and demanding!); staff were exceptional - everyone, from reception to bars, restaurants, pro shop & buggies, spa/health club and housekeeping, all first class. Would recommend in a heartbeat and will be coming back.

8 / 10

The hotel was of excellent quality with spacious refurbished rooms .Fiod was great and courses in good condition

8 / 10

All great. A walk in shower rather than only over bath is the only thing that would pevent 100%

8 / 10

Excellent value, great staff

10 / 10

Excellent stay, top quality all round. Will return.

10 / 10

Comfortable room and bed, all we needed

8 / 10

The hotel is very nice and the staff very friendly and helpful. The rooms are also nice but not obvious as to how to manage the room temperature and if you run the overhead shower too long the tray can’t cope and did flood. However, service in restaurant for both dinner and breakfast was exceptional and the food of a very good standard.

10 / 10

Venue and faculties great- staff superb

10 / 10

Great room and facilities including restaurant and bars. All staff were friendly and helpful.

10 / 10

This is a great place for a golf break. 2 good courses, good food and exceptional staff.. rooms getting a bit tired though

10 / 10

Another excellent stay at Stoke by Nayland. Comfortable rooms, excellent staff service, great quality and range of foods from breakfast, sports bar menu and the evening restaurant. Great to play 18 holes, then come back and relax in the sports bar. Will be re-booking again for next year.

8 / 10

Room looked nice with view overlooking golf course. Was woken at 3.30am with a humming noise coming from the roof space above for over 1 hour. Food very limited unless a supplement was paid, would like the steak to have been included in the £31.50 allowance. The bed was joined by zip which was broken leaving a jagged edge between the joined mattresses. Feels like they have gone to great measures to extract as much money out of you as possible, what you think you have paid for is not what you get.

10 / 10

10 / 10

Everything was great set up perfectly no fuss

10 / 10

The stay at the hotel was excellent. As part of our package deal we had Dinner, B&B and the value for money is superb. Top quality food for dinner and breakfast with very friendly staff. Spa was brilliant, great facilities. Would definitely recommend to any group looking for a UK golf trip!

10 / 10

The best resort we’ve stayed in (group of 16) everything was top quality and the service was excellent given how many societies were in over the weekend. Enough room in the bars to find your own space and relax. Would definitely recommend 👍

2 / 10

The room was very hot, facing the car park & service. There was constant noise of vehicles as we had to keep the window open. Carpet in the room was threadbare, bathroom basic. No tissues, body lotion or drinking water were provided. When I complained the only comment I got was we are sorry. Talking to other ladies, they were in single occupancy with a large double bed. We were a couple & they gave us an executive room (or so they say) Disappointed that for 1 night B&B with golf we paid £350 for a room under par.

8 / 10

we really enjoyed our stay at this hotel, the staff were very friendly and helpful.

10 / 10

10 / 10

10 / 10

Fantastic from start to finish. Could not fault any part of the stay. 2 great courses and fantastic facilities. Advise buggies for best enjoyment

10 / 10

Excellent Stay Hotel Facilities Excellent

10 / 10

Faultless stay.Comfortable,quiet room. Friendly, efficient staff (and plenty of them). Excellent food and wine.

10 / 10

The Hotel was clean ,tidy and all the Staff were polite. Dinner and Breakfast were spot on. Only downside due to an electrical shortage no Hot Shower in the Morning. Will return for the 4th year next year.

10 / 10

Excellent venue,superb facilities,great spa.hotel staff very helpful.food and drink amazing.

8 / 10

Buffet breakfast was really good. Food was cooked well and we were taken care of by very attentive staff.

10 / 10

A very comfortable 2 nights and 3 rounds. We were looked after very well. The food was good - breakfast and dinner. Perhaps the bar would benefit by serving at least one real ale, as opposed to just keg beers? Will definitely return at some future date though.

10 / 10

rooms were large and immaculately presented, food excellent

8 / 10

Facilities, rooms and staff were all fantastic at Stoke by Nayland. Two minor issues: 1 - 50% of the menu cam with an additional supplement, which was frustrating 2 - 1 guest had a back back so decided to have a Sauna instead of play golf on the 2nd day, but was asked to pay an additional £20 One other call out is a young lady on reception called Sophie (I think) who was so enthusiastic and welcoming. She is a credit to the hotel

10 / 10

Nice suite, single beds a bit squishy. Bathroom could do with a re-vamp. All a bit tired. Good self service breakfast. Dinner very good although menu was the same both nights so had the same meal twice but I wouldn't have if the first try hadn't been excellent.

10 / 10

Really exceeded our expectations . From smiling helpful reception team to bar and resturant couldn’t fault them . Well done . 1 criticism could do with golf bag storage in the Hotel and better fairway signage on the courses

10 / 10

10 / 10

Excellent golf courses. Really could do with buggies both days as quite hilly. Food was great and excellent staff. Very friendly and professional

10 / 10

Excellent 2days can’t fault anything about the place 👍

10 / 10

Room was lovely food was great staff very good

8 / 10

Fantastic value for money. Great facilities for all and the staff were very attentive.

8 / 10

Unfortunately the heating was not working in our room but after complaining to reception we were upgraded to a fabulous room overlooking course. They were very helpful and moved all our luggage quickly and efficiently. Best shower ever. Food and service excellent a very pleasant stay.

8 / 10

1 Night stay with dinner & breakfast. Starter of prawn cocktail was not so gfood not enough sauce on it so very dry & was mainly prawn with spiralled Cucumber. The main was delicious & desert ice cream no need to say anymore. The room was nice but very warm inside luckily found a fan to cool down the room but air conditioning wouldn't be a bad idea! Pro Shop we had been told by the Operations exec that due to work being carried out that we would only be charge 50% normal price for buggies which was ok on the Sunday but for somereason on the Monday they wanted to charge some of us full price, lack of communication betweens departments! Overall everyone had a great time, on & off the course.

8 / 10

Comfortable and clean rooms, good staff. The food was good and quite well priced, although service was incredibly slow in the sports bar. Ended up going to the pro shop to get soft drinks as the queue was up to 15 minutes at times in the sports bar. Restaurant was good, good quality food and wine. The terrace is lovely and had a good atmosphere all weekend.

10 / 10

10 / 10

Excellent

6 / 10

Hotel was ok, a bit tired and in need of upgrade. Room was not very clean, particularly the bathroom. Food was good and reasonably priced. Sports bar and terrace very good.

10 / 10

Hotel staff are really nice and pleasant. Bar was great for after golf and there is TVs outside to watch. Food was great too, would definitely go again.

10 / 10

Great location, the staff were amazing. Everything well organised. The food was excellent and the Twin rooms for sharing were huge!

10 / 10

The stay was absolutely amazing. The staff were extremely helpful and polite. The staff at the golf shop were very helpful and tried hard to rearrange our tee time so that we could have a baggie for my husband.

10 / 10

Bar closed a little earlier than would have been ideal despite a lot of demand

10 / 10

all stars say it all

10 / 10

Great trip. Great staff

10 / 10

This is the second year.From the initial contact to the final payment everthing was completed with no problems

8 / 10

We were really pleased with the experience overall. The 2 golf courses exceeded expectations, though the signage could have been better on both courses. The room standard was v good, along with the food quality and service we received. We would definitely consider rebooking.

10 / 10

Fantastic couple of days at the Hotel. The rooms were spacious and comfortable. The Sports Bar and terrace were great for a pre-round coffee and post round/evening drinks. The food in the Lakes Restaurant was of the highest standard and was great to see high quality local produce. Best cheeseboard ever! Some of the group enjoyed the extra facilities like the gym/swimming pool and overall the whole group were happy with the stay and would certainly look to return at some point in the future, being a convenient 2hr drive from our hometown.

10 / 10

Very good and would return. All staff friendly and efficient.

10 / 10

Room was basic but had everything you’d need. Beds very comfortable. Can’t fault it.

10 / 10

Very easy check in, enjoyable stay with no problems at all.

8 / 10

Exactly what we expected, functional without the fuss

10 / 10

Hotel was great 👍

8 / 10

Food and accommodation very good as always

8 / 10

6 / 10

10 / 10

I have been here a number of times over the past couple of years. Probably the best venue for a golf trip that you can have. Rooms are great, the staff are great and the food is superb. The golf courses are challenging especially in the winter when it starts to get wet under foot.

8 / 10

Staff excellent . Evening meal OK could've been better.

10 / 10

10 / 10

Staff very friendly and helpful . Nice room overlooking the 9th hole . Bathroom was a bit chilly could of done with a radiator or larger heated towel rail in their . All very nice and clean

8 / 10

Very friendly and organised staff, food delicious

10 / 10

Very welcoming by the staff.Lovely clean cosy hotel room.I am unable to find fault my party loved every minute.

10 / 10

Excellent twin rooms very large and comfortable with tea, coffee, biscuits laid out every day Hotel in good condition and all staff very helpful and polite

8 / 10

Beautiful setting and great facility. Caters well for ladies golf and staff are helpful and professional.

10 / 10

Fantastic all round, very very pleased.

8 / 10

The staff at Stoke by Nayland we excellent and facility's also

10 / 10

8 / 10

Hotel is good with plenty of facilities. Restaurant and bars provided a nice ambiance and it was nice that the staff provided a small area solely for our party of 24, the staff could not do enough for us . The rooms are very comfortable. The pro shop is well stocked and staff very helpful.

10 / 10

Hotel is as close to perfect as you can get. Rooms very comfortable, Restaurant and dining experience very good. Bars very hospitable well stocked and the staff are excellent. Didn't use spa facilities but certain if the rest of the hotel is anything to go by they would be 1st class

10 / 10

8 / 10

One of the restaurants was closed and we were not advised of this until we were about to go to dinner.The restaurant we did use was absolutely fine.

10 / 10

Really enjoyable, well organised and well looked after. No complaints at all.

10 / 10

10 / 10

Excellent hotel and facilities. Full breakfast and a wide choice of meals for golfers. Staff were excellent in all matters and in dealing with any problems.

10 / 10

13 OF US STAYED AT THE HOTEL AND WE ALL REALLY ENJOYED ALL THE FACILITIES. FOOD WAS SO MUCH BETTER THAN LAST YEAR AND WE WERE IN THE MAIN RESTAURANT SO WE COULD ACTUALLY HEAR OURSELVES. ONLY DOWN SIDE WAS THE BAR SERVICE WAS SO SLOW. THE OUTSIDE TABLES WERE REALLY DIRTY WHENEVER WE DECIDED TO SIT OUTSIDE.

10 / 10

Excellent experience throughout our stay right from an enthusiastic welcome, great service, food, customer service and excellent golf courses.

10 / 10

The two courses were in good condition with challenging holes beautiful setting The hotel was good clean and modern pool and spa excellent food good in restaurant and sports bar would defiantly recommend this venue

8 / 10

A nice hotel with everything you need on site Staff incredibly friendly and helpful Food in Lakes restaurant was brilliant although may be a little ‘arty farty’ for some people Food in Sports bar brilliant and good portions but a little pricey

10 / 10

Fast and efficient check-in, very comfortable room and sparklingly clean bathroom. Great golf courses, friendly staff and superb food so very happy with this package deal.

8 / 10

Our room was very tired with ceiling panels removed and we did ask for them to be put back but they weren’t. Room was not very clean cobwebs and dust behind curtains. Packet of biscuits open and one biscuit removed. No tissues or water or note paper

10 / 10

The Hotel staff were all friendly. The rooms were clean and comfortable.A nice relaxed atmosphere. Would visit again.

10 / 10

Good quality hotel with great staff - especially reception team and pro shop (couldn't be more helpful and welcoming.) Relaxed atmosphere all around, bars and restaurants good. Great for a golf break.

10 / 10

Great hotel! The staff a friendly in which ever part you are in. Bar, Resturants, Spa and the Hotel. The beds were incredibly comfortable and the rooms massive. The food was really nice. Considering dinner was for 16 of us, each meal really hit the mark. Especially the roast beef on Sunday. Breakfast was buffet style with good quality ingredients.

10 / 10

I have said it before - I don't really want to because the more I say the less likely I am to get a booking when I want one. Needless to say - 'outstanding value' all round.

10 / 10

Very friendly staff, room good, sports bar good, restaurant good, spa good just really good overall

10 / 10

Hotel rooms just refurbished 5star

8 / 10

Hotel was lovely Very clean and good value

10 / 10

Friendly staff and great hotel

8 / 10

When we arrived, check-in was easy and uncomplicated. Friendly receptionist, explained dining time etc. Breakfast had plenty of cold & hot choices.

8 / 10

The Hotel was lovely and the staff were great, the bar and restaurant were very nice and the food was excellent. only down point was the Spa facilities - when we went in all the beds were either being used or had wet towels and rubbish on them so we spent a few minutes in the pool and then decided to head out and have a drink as just did not feel comfortable!! Cannot fault the service and the food, we had a lovely evening and would go back just to stop at the hotel

8 / 10

Very comfortable clean Hotel.

8 / 10

A good golfing hotel with good facility

8 / 10

Very busy hotel so had to upgrade to a superior room not sure what the advantages were! Room was ok, bed very comfortable, the main criticism is the food, the standard buffet was not very popular, Luke warm food not great quality, upgraded to the restaurant the second night with a £29.50 allowance ( the buffet was worth £2.50) chose chicken pie (£18) which was ok but not a “pie” but the size of a sausage roll, very disappointing for a main meal, the sweet was nice and much larger than the main course. Generally the staff were very good particularly the golf staff, the odd grumpy one in the breakfast restaurant is normal. A large very nice venue.

8 / 10

Our stay for one night was comfortable and as expected. Lakes restaurant was of good quality in all aspects. However in my opinion slightly overpriced.

10 / 10

Had a fantastic weekend for my captains away weekend, come to this venue a lot as both courses are great, rooms are spot on, food is very good and choices for every one, and the staff are very well organised and always alert, great stay will definitely be coming back many times

8 / 10

Although only giving a 3 star for value, it deserves more, but not quite a 4. Reason being is that on the occasion we changed restaurants to the a la carte, some items, especially the main courses seemed well over priced. The food was beautifully presented, tasted good but for value there needed to be more on the plate. Can’t fault the quality of the room, the cleanliness and the staff who were very polite and seem to general care about our needs.

8 / 10

10 / 10

Just a bit disappointed with the food even though we went to the Lakes restaurant for dinner

10 / 10

The whole resort was perfect for what our group wanted. Friendly and accommodating with a nice array of places to eat and drink after the round.

8 / 10

Some issues with dining due wife not being able to get upstairs and staff not able to bring food down. Also cutlery and plates checked to be clean.

6 / 10

The staff was really friendly and accommodating. The room was really clean and spacious with comfortable bed but unfortunately I gave a 3 on comfort only because of the noise due to a very loud wedding party under our windows. We had to call reception to check at what time the party would be over as we had an early start the next morning! The hotel should have planned for guests of the party to book rooms on our side and make sure we had a room on the other side of the corridor which was much quieter! The coffee at breakfast was very weak, tasting like coloured hot water. The toasts were dry and cold. And the breakfast was a buffet rather than table service which makes the 4 stars over-rated. I would recommend the dinner at the ‘Lake restaurant ‘ which was delicious and the selection of wine is excellent.

4 / 10

Reception staff messed up on our room booking. Not impressed!

8 / 10

Comfortable,clean and very welcoming. I have to say the staff were exceptional. The food was excellent

10 / 10

In these Covid days I was not expecting the service to be brilliant but how wrong was I. Probably my favourite golf break I have done this year and I’ve done 5 so far. Loved everything about this venue and the staff were so friendly and helpful 10/10 👍👍

6 / 10

We had a very enjoyable few days we would go back next year, The only thing was the waiting time for the evening meal! it took far to long…. I hope this improves with time given the circumstances.

8 / 10

The service in the restaurant in the evening was extremely slow taking a hour for our desserts to arrive and the lady in the pro shop couldn't have been more unhelpful even if she tried. However the bar staff and the staff in the sports bar were excellent.

6 / 10

Good stay but staffing seems to be a problem? Breakfast very underwhelming, definitely need to improve the buffet! Bar & restaurant food good though

8 / 10

Hotel rooms were lovely. Volume in the restaurant was horrendous. Couldn't hear ourselves think. Cannot understand why the football was in the restaurant, can understand it being on the in bar etc, but was so loud as no carpet or curtains to absorb the sound. Food was well below par from what we have had before, portions were tiny too and very limited choice. Lunch in the sports bar, orders were slow or forgotten, that was when you found someone who could actually serve you and ordering too so long. Tables were dirty and sticky on the patio.

10 / 10

10 / 10

Even in difficult covid times Stoke By Nayland managed to deliver an excellent experience. Staff were excellent , warm , friendly and helpful. Rooms were cleaned to a very high standard and the food ( Both breakfasts and evening meal ) could not have been any better!

8 / 10

Nice hotel, good size rooms, good food. Only gripe is that service in sports bar was very slow. Appreciate it was table service but was annoying seeing your drinks sat on bar for 20 mins waiting for someone to pick tgrm up and deliver to uour table.

8 / 10

The rooms are a good size the bed is huge. Everything you need is provided

6 / 10

We experienced problems with one of our rooms. The problem was dealt with immediately. The Manager talked to us later in the day with a personal apology and compensation. All staff genuine in "getting it right". Security outstanding as a few rooms did not follow hotel rules. Very professional. Only the Gym was not fully on top of Covid requirements.

8 / 10

Overall the hotel was very good and the rooms comfortable. The rooms had tea and coffee available and the beds were comfortable. Shower and bathroom were nice with a good amount of hot water. Also there was an iron and board in the room which is always good to know. The service was very good in the restaurant and the bar and the staff were polite and prompt with food and drinks. The only real let down was the sports bar where the service was terrible. The staff were very aggressive with their tone about table service only and doing the track and trace system. We sat down the 1st day hoping to grab a quick bite to eat and drink before we played but we’re basically ignored for the 20 mins we waited. We eventually left without speaking to anyone or getting menus and the table was filthy. The 2nd time after our second days play we sat again and waited for a while on a dirty table until eventually I sat with my hand up for 5 mins and then called out loudly for some kind of service. Not good!!!!

8 / 10

Very unfortunate timing but predictable with the weather.Out of 36 holes booked only 9 played due to weather conditions. We went expecting the worst and we were not disappointed. We would go again in better weather.

2 / 10

6 / 10

Hotel was very nice albeit very busy in the bar. Rooms were big and clean, food was excellent and service was good. The golf was disappointing, the course was too busy and play was slow. Took over 4.5hrs on Sun and our last groups did not finish their rounds as the lights had gone. We needed to allow for 5hrs of light. On Monday it took around 2hrs for the first 6 holes. Not good at all, as I got a bit of flack for the organisation.

8 / 10

Changed the room because original was cold appreciate the swift response from staff

8 / 10

Great facilities

10 / 10

Very comfortable rooms, spacious and well lit. The group were very plaeased with the whole experience except for one minor hiccup. The roomimg list did not get to the Hotel, despite my efforts to do so on the day before we arrived. I had called the hotel to check and they had nothing and was told I had to do it through YGT. This I did and was told by YGT that I had to enter the details on the booking webpage and it would then go direct to the Hotel. As a result, on my arrival , I had to email the list from my phone to reception. Despite checking that all was in order, some of the rooms were mixed up , with a couple in a twin room instead of a double nd 2 sharing twins actually had double beds. That said, the hotel sorted it as quickly as they could. The catering was very well organised for our group and the food was very good. The Spa worked well for the non players and a good time was had by all!

10 / 10

The staff were extremely helpful Rooms lovely except water isn't supplied in rooms No air conditioner but a fan instead on a timer which is noisy. Superb welcome with a welcome pack and a full explanation on the course and where everything was situated.

10 / 10

Ticked all the boxes for a couple of nights One of the group ordered 2 large brand's asked 'good ' brandy but was only told the price once they were poured, told £50 if it was to be that price should have been warned or given a price list. It wasn't the Ritz!

8 / 10

The rooms were ok but the bars had a lack of staff. The breakfast was also disappointing. A lot of us ordered poached eggs with most of them being hard.

8 / 10

10 / 10

6 / 10

Nice hotel.great for golf weekends.not somewhere you would take your wife..

10 / 10

We got upgraded to one of the lodges and WOW they are fantastic. I think we shall be booking them for our future visits Staff, as usual, cannot do enough for you.

8 / 10

Great facilities hotel close to needing a refurb otherwise it would be a five star

10 / 10

Helpful, friendly and efficient staff. Excellent food.