Long Beach Mauritius

Have to say somewhat disappointed with the hotel. It’s marketed as 5star but does not come close. More 3 star in our view. Bedrooms are a good size but are dated and tired. Needs updating / upgrading. Buffet restaurant Le Marche has a major problem with birds continually raiding food on counters and tables. Decor in some areas was dirty and, again, in need of refurbishment. Food itself was ok. But nothing special. Tides restaurant and bar. Food good, attentive and friendly service albeit it took almost 45 minutes one afternoon to bring us the wrong snack. Chopsticks was our favourite restaurant. Both food and service were excellent. Sapori was closed for most of our stay. We ate there only once but it was good. We didn’t eat at HAZU. Entertainment on an evening was overall poor. Local musicians were all quite talented but they seemed more interested in entertaining themselves than engaging with their audience. We were all inclusive and are used to having no limitations when it comes to food and drink. Here we were limited to local beers wines and spirits and anything else was charged for. The quality of the drink was ok. May seem somewhat petty but we had a late flight home (picked up from the hotel at 6:30pm) but was told on checking out that our “all inclusive” status only extended to 3pm. Would have thought they could have extended it until we actually left? Second gripe. I had had enough wine one evening and asked for a drink of water. The barman brought me one in a paper cup. Had to insist on a glass which he reluctantly brought eventually. That’s what we mean about not being five star ! It’s the little things. Overall we had a good holiday. But we would not return to this hotel. We feel that it was not value for the money paid when compared to other all inclusive packages.

Beautiful location. Fabulous staff. Spacious room. Delicious food. Having the choice of 4 restaurants included all excellent

Absolutely stunning location very friendly and helpful staff…will definitely be returning for this unique experience! 🎉

Everything was perfect but we were slightly upset that our friend's received an upgrade and we did not. WE think it is because they were top of the list and we were not. Having done all the organisation it irked. Perhaps something for the future make sure the organisers are first. Our room and bathroom were one. There was no curtain or door between our bedroom and bathroom which is not the greatest. Our frie4nds had two bathrooms + doors! Otherwise everything was perfect with the hotel.

As first time visitors to this island we were very impressed with the resort. However, due to the impending cyclone, that eventually did not fully impact, there was some confusion and disruption that upset many aspects including dining, golf, transport etc. Otherwise, there was always a need to return to reception if questions were asked and junior staff could not make decisions. This happened on many occasions, particularly with restaurant bookings and incorrect times being made. Japanese restaurant was very poor but all others were very good.

Giving information about gratuity expectations

Really enjoyed the experience, hotel was clean and the food very good, the staff were excellent and could not do enough for you. The only minus point was when we arrived at the hotel at 09:00 we could not get into a room until 14:30 which when they know you are arriving so early in the morning was a bit of a surprise, overall the whole experience was very good

This hotel is great place to stop, clean comfortable, staff cannot do enough to help you and will remember your drink order from day one, the golf courses are a good drive away from the hotel hence the 4 stars for facilities but the quality of the courses are outstanding and well worth the drive out, good food in the restaurants and usual dodgy loud entertainment in the bars at night.

Hotel was absolutely fantastic with a particular highlight being the wide variety of food due to its 5 restaurants. The beach area was stunning and in general all of the main facilities (both hospitality and sports) were kept to a very high standard. Long Beach was also very convenient for the golf - it ran a shuttle bus every hour with both courses being a 25 minute drive away

Staff were brilliant couldn't have been more helpful. Views and facilities class

Excellent holiday and Gareth was incredibly helpful in providing options and information to make sure we chose the right resort. Hotel staff were exceptional.