The Vale Resort

8 / 10

hotel itself was very good, rooms clean the only issue was getting into the shower as it was to deep to get into, hardly any handles to hold onto to stop you slipping over.

8 / 10

8 / 10

10 / 10

Fantastic hotel, could not fault the hotel. Staff are so friendly, buffet food was great on all three nights. Rooms are nice and clean. This is our second time staying here and we will return again.

10 / 10

8 / 10

A great hotel with great food and staff. Ideally breakfast could start earlier incase of an early tee time but brilliant regardless.

10 / 10

Can’t fault our stay, room was clean comfortable, staff were polite and helpful food was sound , drinks were reasonably priced. Definitely recommend and will be staying again.

8 / 10

Nice spacious rooms spa and pool good,spa area would fill up quickly. Good location food was also pretty good. No complaints regarding the hotel.

6 / 10

Buffet breakfast tasty but at best like warm if your early. Buffet dinner but hit and miss. First night was awful and stone cold. Second night still not what you would call hot but very tasty. Didn’t seem to be an extractor in the bathrooms or, if there was, no idea where the switch was.

8 / 10

Comfortable and spacious rooms. Fabulous food in the main hotel restaurant. Good spa facilities.

10 / 10

Lovely hotel, very nice rooms with air conditioning. In the most part all the staff were friendly and helpful. Unfortunately when it came to the evening meal the waiter was not great, took our order and we didn't see him again until over am hour later. No explanation on the hold up on the food, that was poor customer service and the only blemish on an otherwise excellent stay at the hotel. Dinner and breakfast were both very good.

8 / 10

10 / 10

Just returned from a brilliant golf break at the Vale Resort. The food was top quality across the board, with a solid range of beers to match. Staff in both the bar and pro shop were friendly, helpful, and added to the whole experience. Loved the setup with the driving range right next to the bar — perfect for a warm-up pint and a few swings. Rooms were spacious, clean, and well-equipped with air con, which was a real bonus. Highly recommend for a relaxed and well-run golf trip. Buggies are a must. Be sure to pre-book.

10 / 10

Friendly staff, lovely hotel and spa and great food

10 / 10

Very comfortable room. All staff were excellent.

8 / 10

Rooms were clean and well maintained. Restaurant staff were excellent and the food was very good

10 / 10

I booked for 16 people, and we were very happy with the accommodation and Hotel, and I will re-book for next year

10 / 10

Overall an excellent stay the staff were very accommodating and nothing was too much trouble. Food quality very good and particularly liked the buffet style evening meals in the clubhouse and good selection for breakfast in the hotel. The only issue was the lack of super fast car chargers ( informed prior to trip there were 5) only 2 on site and neither working properly ☹️Were informed fast charge available at Tescos about 5 miles away although on arrival found that to be slow charge and not appropriate ☹️Hotel did say they were looking at replacing chargers on site which would make a lot of sense given number of electric vehicles now in use

10 / 10

Quality venue which we have visited for last two years for our Lads golf weekend. Highly recommend.

8 / 10

Really enjoyed it, nice clean rooms and food was good along with bar service. No issues at all.

10 / 10

excellant quality rooms

8 / 10

Hotel and room were lovely. Unfortunately we were not allowed to eat in the restaurant as we were a group of 16 ladies and we had to eat in the clubhouse. It was very disappointing and poor quality.

8 / 10

A lot of money was obviously spent recently in upgrading the complex. I hadn't been for 20 years and it was vastly improved. Rooms, restaurants all upgraded.

10 / 10

great hotel staff super friendly and food great. spa was clean and great for a recoup in morning

8 / 10

Fantastic hotel seamless check in friendly staff. One downside is there was a wedding the weekend of our stay meaning loud music which could be heard throughout the hotel well past midnight. The room we stayed in 240 it was particularly loud which meant we were not able to get to sleep till past one. Not ideal when we had an early tee off. Would have been nice to be aware of this when booking in.

10 / 10

Absolutely perfect with everything one could need for a comfy stay.

10 / 10

Top drawer and will definitely return

10 / 10

Excellent accommodation, clean, professional staff, v courteous , restaurant for our dinner was first class. Food for dinner and breakfast was absolutely brilliant

8 / 10

Unfortunately we had to move rooms as we added an extra night the hotel forgot and half way through we had to move rooms which was an inconvenience.

8 / 10

Hotel l, staff and facilities were great. Evening meal……the main meals came with no sides, so you had to pay extra for chips, etc. so the overall price you pay for the trip isn’t inclusive of this. Would have been nice to been told this.

10 / 10

Great value for money, the course, food and the hotel were perfect! A great few days on 2 stunning courses!

10 / 10

Included dinner was fabulous. Either a set menu or £30 allowance from the main menu. Drink prices were very sensible. Breakfast was a buffet but regularly restocked.

10 / 10

Very enjoyable and would recommend the hotel. Staff in golf coffee bar very indifferent and service poor.

8 / 10

Golf experience and Hotel were great, food was pretty poor and buffet which was not mentioned on booking. Buffet reminds me of school dinners , poor

6 / 10

The buffet dinner was poor, first night we were the last group to eat, starters ran out as did the rice for the curry, when we asked for more, we were told it was all gone!

10 / 10

Excellent hotel accommodation and hospitality

10 / 10

Rooms Ideal for overnight or two days stay nothing fancy but also fine , very clean , shower great 👌. Staff very friendly and very helpful overall a pleasurable stay.

8 / 10

The hotel was nice. The food was good and the pool/spa area was quality.

10 / 10

Cannot fault this hotel. Clean and tidy. Options for evening meals were well catered for everyone. The quality of our evening meal and the buffet breakfast were spot on. Cannot complain at all. Value for money!

8 / 10

The hotel was really accommodating and the facilities were very good it was a shame that the different bars had different closing times and you had to keep changing from one to the other

6 / 10

Golfers are separated from hotel for food and it’s not good

10 / 10

All good. Thank you

10 / 10

The food, accommodation and staff were superb.

10 / 10

We spent 4 days at the Vale resort. Staff and food 10/10. Would go again!

10 / 10

Beautiful hotel, food was excellent, and the staff were really friendly.

6 / 10

Hotel as usual very good for accommodation and facilities however, having visited four years ago the food provided was very poor. Always was spot on eating in main hotel restaurant with usually five options for starters, mains and desert. This visit we were dumped into the sport bar restaurant which provided very basic buffet style starter, carvery main and some sliced cake for desert. Second night was curry starter, curry main and slices of cake for desert. very poor with no choices. They did provide a basic chicken breast for one who could not eat curry. Unfortunately, this will be our last visit based on food alone.

10 / 10

Lovely friendly hotel,great staff and facilities

10 / 10

Fantastic staff and facilities bit expensive but not unexpected

8 / 10

The staff are welcoming and very helpful. The food is great and reasonably priced.

10 / 10

Absolutely fantastic hotel and the food was excellent

10 / 10

Really enjoy our stay at The Vale Report. The staff in the clubhouse area were extremely helpful.

10 / 10

We stayed for two nights and had excellent service both on and off the golf course

10 / 10

Beautiful Rooms with really nice bathrooms. Highly recommend the vale resort

8 / 10

8 / 10

Package golf tour arranged for 12 golfers. Hotel ok, leisure facilities good but a bit tired, rooms a bit dated but ok and service all ok. Food good (breakfast excellent) but the resort doesn’t seem to allow golf groups for dinner in the main restaurant. For similar hotel-golf breaks, the Warwickshire is similar and the Forest of Arden (much batter main course) and Hanbury Manor (excellent hotel and better main course) are better. Our group would not return.

10 / 10

Lovely hotel and really nice food for being part of a golf package. We could have paid more for Al la Carte menu but didn't feel we needed to. Room was huge with 2 big single beds. Will definately be back!

8 / 10

Excellent. Very smiley and efficient stall. Table d’hote menu perfectly acceptable.

10 / 10

great stay - no complaints. 1 niggle from some of the guys ... ketchup should be provided in dishes or something like - not sachets!!

10 / 10

Excellent stay-very well looked after

10 / 10

6 / 10

When we arrived it was a bit chaotic they didn’t have the names on the rooms which meant us sorting it out for about 30 minutes.

8 / 10

The rooms were clean and quite comfortable, the hotel staff were very welcoming and very professional

10 / 10

The hotel was lovely and food was really good.

10 / 10

6 / 10

This resort is tired and needs an update. The room was not very clean and the service at dinner was slow. The staff were friendly and the food was good, as was breakfast. However the hotel itself was not up to a 4* standard.

10 / 10

The stay in the actual hotel was very nice, staff were very professional and the quality of the food and drink and the rooms was brilliant

4 / 10

The rooms were nice but as you walk into the hotel it’s very underwhelming. It almost makes you question whether you are in the right place. The hotel staff were ok, the pro shop staff were poor, not a welcoming experience at all. For a golf resort I expected much more, especially given Celtic Manor is 20 minutes away. The restaurant food was fine but the choice not great. The supplementary cheese board is 3 big wedges of cheese and 3 cheese crackers, disappointing! The one positive thing I can say is the breakfast was good.

10 / 10

Excellent service throughout our stay from check in to the bars and restaurants. Room was very comfortable and clean. The food at the grill was superb quality and great value with our golf package.

10 / 10

Superb quality throughout

8 / 10

Although wet throughout the Sunday the course was playable for our matchplay event. I made everything placing through the green. The Pro Shop were very helpful throughout the 2 days The hotel system crashed which caused some issues but reception were very helpful No issues with room or food, except Sunday night where food was delayed due to numbers they were catering for. Quality of food was not a problem.

8 / 10

Check in very slow due to one receptionist on duty. Food was only okay and drink are extortionate prices.

8 / 10

Unfortunately the fire alarm went off at 3 a.m so didn't sleep too well.

6 / 10

We were staying for 1 night, 2 rounds for our Lady Captains Away Weekend. Having played golf Sunday afternoon when we went to check in there was only 1 staff member checking in and there was a large queue, so it took forever. I sent a full rooming list to YGT but the hotel had no idea of our groups names. Unfortunately we had 2 fire alarms at 03.00 & then 03.30 which of course resulted in a very disturbed night. There was no information provided by the staff as to the cause of these or any apology in the morning for the inconvenience.

10 / 10

10 / 10

Had a great time at the vale resort would definitely go again

10 / 10

Very little option on menu but food was excellent

8 / 10

10 / 10

Lives up to it's 4star hotel rating. Good food. Good rooms and bathrooms. Bar a tad underwhelming but service good.

8 / 10

10 / 10

Rooms were perfect, staff were really friendly. Food was really good.

10 / 10

Fantastic hospitality

10 / 10

Pleasantly surprised by a very large hotel room and full bathroom suite, could easily spend many nights in this hotel. The staff, particularly the reception staff, are super friendly and efficient. Would return without hesitation.

6 / 10

Very large impersonal hotel ,car park completely full on arrival,very friendly staff but quality & selection of choice for evening meal very unsatisfactory.Golf club bar shut on our second day due to rookf leak following very heavy rain storm. Room comfortable.Difficult to park car within walking distance of hotel!

8 / 10

Upgraded to an Executive Room with a balcony over looking the golf course. The room was very comfortable and well decorated. We ate in both the restaurant and bar area for the three nights we stayed there. Overall the food was ok, breakfast however was very good with plenty of choice. What is so good about the hotel is its proximity to both first holes on the two golf courses. All the staff in the golf Pro Shop were very helpful as was the course Marshall who put us off earlier in front of several four balls that were teeing off.

10 / 10

Great round of golf and absolutely great resort

10 / 10

Great rooms and breakfast. Dinner was good as was the bar service and drinks. We will return!!

4 / 10

Very corporate - very nondescript. Did the job.

10 / 10

Very comfortable and private patio

8 / 10

Staff were excellent friendly and helpful

6 / 10

Accomodation was clean but did not come up to the standard I would expect from a 4 star hotel. Breakfast was fantastic

8 / 10

The accomodation was very good rooms were clean and tidy.Staff were very helpfull

10 / 10

Lovely rooms staff very friendly food good value

10 / 10

Overall I thoroughly enjoyed my stay at the Vale and will definitely be visiting the Vale again. The room was comfortable and fairly well appointed, although additional power sockets especially by the beds would have helped. The beds were large singles and the bathroom had a good shower with plenty of water pressure and room. There was plenty of free parking available, all the communal areas and facilities were clean and well maintained. The bar and restaurants were reasonably priced and the food was of good quality and presented well. The staff at the hotel and golf club were superb and made our stay more enjoyable, thank you.

10 / 10

The staff were always friendly and although there was a bit of uncrossed communication with regards to the room allocations, it was sorted out.

8 / 10

Stayed dinner bed and breakfast. Staff were excellent and food very good. Ordered off the set menu both nights. Good quality breakfast. Only negatives are that the main bar is extremely dark and dull and the drinks were very expensive. Room was nice, clean and a very comfortable bed. Nice place, but a bit bland to warrant a return visit.

10 / 10

A fantastic resort, two superb golf courses, great accommodation and very friendly staff.

8 / 10

8 / 10

All was fine with the glaring exception of our dinner in La Cucina. The food here was very poor and in many cases cold to the point that some meals had to be returned. The ambience and staff were also sub-par. Our paperwork said that we were due to dine in the Vale Grill which we did on the second night only. Here all was much better with the exception of the fish dishes which were overcooked.

8 / 10

Overall very satisfied. Would like nicer coffee at breakfast which is a minor point

10 / 10

10 / 10

Excellent hotel for golfers - has everything Good service but golf bar needs more staff - long waits Rooms and cleaning very good Surprised no EV charging points available?

10 / 10

The rooms were large and very comfortable. The breakfast and dinner took longer than expected. I think that they are short of staff. The atmosphere in the main bar/saloon would be better with some background music. Both bars seemed a little sterile with no music to break things up. Overall our stay in the hotel was very good.

8 / 10

10 / 10

Dry accommodating second time we have been first time it rained not an issue to take trolleys and clubs to rooms to dry out before the next day

10 / 10

excellent service and room condition was A1

10 / 10

Great location with excellent facilities

10 / 10

The hotel and resort, was better than I had expected. The rooms are a bigger than I thought they would be, and very comfortable beds. The food was absolutely fantastic. Cooked to order.

10 / 10

10 / 10

Always a great hotel to stay in. Been here 3 or 4 times and always a good experience

10 / 10

Lovely hotel with large spacious rooms. Good restaurant but my only concern was how long it took to get served. It wasn’t busy but for a booking at 8.30 pm we we served dessert at 10.30! Had to keep asking to get staff to take orders for next course.

10 / 10

Overall a good experience!

10 / 10

Great customer service in every department. All customers managed well and larger golf groups given own areas which makes a couples golf break more special . All staff well trained and friendly

10 / 10

8 / 10

Disappointed with the quality of the food, but in all other areas very happy.

10 / 10

Very clean and tidy stunning location

10 / 10

Everything was first class! The hotel was excellent, the staff friendly & helpful, the food was great. Haven’t got a bad word to say about it! Will definitely be coming back!

10 / 10

Wonderful hotel. Room was spacious and comfortable. Food and drink was excellent. Staff very friendly and helpful. Pleasure to stay and hoping to return soon.

8 / 10

8 / 10

8 / 10

The Hotel was dated but still gave a very good account of itself. The rooms were fairly standard and could of done with a deep clean especially bathroom. Bed and other facilities in room were basic but adequate.

10 / 10

Friendly helpful staff. Excellent foo. drnks reasonably priced for such a setting.

10 / 10

Hotel very nice food excellent and staff very friendly. Only criticism was that they didn’t answer phones when checking stuff out before visit

10 / 10

The accommodation was as expected. Comfortable, clean with good size rooms. The breakfast buffet was plentiful and very varied and the food at the evening meal was nice but the service very slow. We booked for 7.30pm and didn’t leave until 9.45. While it was a leisurely meal we did have to remind the staff about our desserts as they were busy washing the kitchen floor!

10 / 10

10 / 10

Great hotel with amazing food. Very friendly and attentive staff who were always on hand if ever needed Only 1 issue and that was unfortunately some kind of water or drainage issue whilst we were staying for the weekend so the bath in the room was producing a dirty yellow water which wasn’t nice especially when you can do with a good soak after a long round of golf.

10 / 10

The hotel was very comfortable, the rooms were clean and it made for a perfect stay for our golfing trip. The food was decent. My only small gripe was that there wasn’t much of an atmosphere that in the bars (no music). But there were 16 of us so we made our own fun.

8 / 10

Great hotel and ideal location. Only downside was noisy weddings on both days - the acoustics of the hotel foyer are poor which leads to a swimming pool like echoing sound of kids shouting or on the following day a band singing. Invest in account if panels please!

10 / 10

we have been to many places over the last 25 years and this one came out right at the top. great golf courses good food and rooms and very helpful staff. will be returning

10 / 10

10 / 10

Excellent hotel and fantastic staff

10 / 10

Hotel is v Nice and staff efficient...restaurant is excellent tho not v big but choice on our package was superb and the quality was excellent...highly recommend eating at the hotel..tho the chicken ceasar wrap was v dry.

10 / 10

We have been there many times before, and we are always completely satisfied, that’s why we keep going back. We were on the second floor near the lift, so it could be I little noisy, but not too bad.

10 / 10

Excellent

8 / 10

Good sized rooms, comfortable with air conditioning,bonus of terrace overlooking the 18 of the lakes course .

8 / 10

10 / 10

Really comfortable rooms. Helpful staff. Food was more than adequate, the breakfast was excellent. Although the Vale is in the middle of nowhere, the drink prices were very reasonable. My only criticism is the billing for extras for dinner. We were a large group of 24 and there was not a facility to charge the extra's to your room. It was a bit of a pain working out who owed what. Nevertheless it did not spoil a ver enjoyable tour!

10 / 10

This is an upmarket hotel with a touch of class. The food, accommodation and service/staff are of superb quality and I know we will be going back.

10 / 10

First class all round could not fault anything Food also superb

8 / 10

Great rooms, nicely finished, good food but the bars are to small for the amount of people that visit. I went to bed early as could not get a seat at 11.30 and the restaurant bar closed at 11.00

10 / 10

Hotel Staff were very helpful. Goid food in the bar we were in. Rooms comfortable.

8 / 10

Great hotel and very friendly staff.

8 / 10

Good standard of food. Staff friendly. Very enjoyable stay.

10 / 10

Excellent. Clean, bright and welcoming. Four stars instead of five because in 2022 I think it fair to expect a USB socket in the room! I had to charge my phone in the car. Otherwise the facilities and staff were faultless.

10 / 10

Hotel rooms were clean and spacious Restaurant food was fantastic

10 / 10

The accommodation and facilities were fantastic, just what we wanted!

8 / 10

Hotel was very good, rooms where excellent, the food was very good haven’t got anything bad to say about the hotel

10 / 10

Nice rooms, very clean and spacious

8 / 10

Hotel ok but knowing our tee times had to ask for later times for dinner. Needed a bit of persuasion

10 / 10

An amazing Hotel in a great location

10 / 10

great little break nice hotel friendly staff

10 / 10

Unable to fault this hotel. Great rooms, staff excellent and food very good. If I had to find something that could be improved it would be the wait between courses at dinner.

10 / 10

Great hotel and geared up for everything you need on a golfing break

8 / 10

Good hotel, very large twin room all we could need.

10 / 10

Lovely accommodation very clean and tidy

8 / 10

The Hotel was full so the meal arrangements were very prescriptive. Catering was OK, with waits understandable. staff were very considerate, putting our table away from noisy societies. The staff were very helpful, welcoming and polite. The rooms were well equipped and clean towels were delivered when not expected. The Clubhouse menu is quite restrictive and very slow to deliver orders. Our party thought that £40 was a little expensive for a buggy when the technology was faulty.

10 / 10

6 / 10

10 / 10

Real nice place and the resort has everything. Our only issue was we had pretty much the same menu for both nights stay. Otherwise couldn’t fault the place. Staff where excellent, courses courses where challenging and the resort had everything you needed. Would we go back again? Yes we would. Baring in mind this was for 36 people and I speak for them all.

10 / 10

Amazing food and rooms with a great view.

10 / 10

Very comfortable stay at the hotel, it's quiet, there are good facilities and the food is good. It's feels a bit soulless and more of a hotel geared to corporate events, but if you're there for the golf, it doesn't really matter. The main bar is a bit odd - the outside tables are nice, but inside if feels like you're drinking in a large thoroughfare running through the hotel - which you are.

10 / 10

We arrive in time for our check in, but until 3:40pm the room was not available and the staff only told us that the room is not ready. I understand that last weekend is one of busiest weekend during the year. However they should at least explain what is the problem with our room. All others were checked in without any delay even before 3pm

10 / 10

10 / 10

Great venue Has everything you need for a marvellous break

10 / 10

Fantastic Hotel with friendly Staff. Food was fantastic. Couldn’t fault anything and highly recommend to anyone

8 / 10

Brilliant not a bad word to say about it

10 / 10

The hotel was fabulous evrything you need for a weekend away not just for golf.

8 / 10

Very friendly helpful staff..room clean and tidy..food very good value and buffet breakfast excellent

8 / 10

Very welcoming and clean well maintained hotel

10 / 10

We had an excellent two day golf break. Hotel and food was excellent. My only criticism was that we felt the bar and restaurant were a bit cold.

10 / 10

Another great stay at the Vale. Brilliant value for money.

8 / 10

Great complex rooms really spacious and comfortable

10 / 10

Excellent value for money. The rooms were very comfortable with a very comfy bed and also tea and coffee available. The restaurant food was very good quality with very good service. My only disappointment was that when we finished golf on both days the snack restaurant had no food (sandwiches etc) or nibbles available!

10 / 10

10 / 10

My husband and 17 friends had an overnight golf deal here and they loved it! I booked it through Your Golf and had great customer service, especially when the original date had to be cancelled through Covid. They said the deal was great and they would return.

8 / 10

No complaints

8 / 10

2nd trip to the Vale Resort; two day break, staff are friendly. Evening meal (included in cost of trip) good menu and the food was enjoyed by all however they should get rid of the supplements. Buffet breakfast variety to suit all tastes. Rooms were clean and spacious. great value

8 / 10

Lovely room well appointed. Staff were helpful and the food very good. We ate in the clubhouse bar with other golf groups. We had to pre order on arrival and it would have been nice to be told this in advance. One issue with the clubhouse bar was that there was no lunchtime chef so no food available so had to use the main hotel bar.

8 / 10

Accommodation was good but the restaurant and bar was very disappointing.a 4 star hotel with limited staff and facilities meant that the service was slow. Food was excellent breakfast excellent.

10 / 10

A fab location and two great courses to play, have been here a few times and would always recommend the Vale.

10 / 10

Very friendly staff and great food

8 / 10

10 / 10

Great place to stay, very good facility, Excellent food and and staff

10 / 10

Everything was very good and all staff very helpful , only thing that I would change ( and the bar staff I asked agreed with me ) would be the drinks tokens for some reason you could only buy certain drinks with them ie :- no spirits and in the clubhouse restaurant one member of our party tried to get a bottle of red wine and was told he could only get small glasses with the tokens ( just seems crazy when your putting them behind the bar anyway ).. but a good time was had

8 / 10

8 / 10

Fantastic staff food is ok breakfast was great set you up for the day

10 / 10

Just fantastic, we had a 2 night stay and from start to finish everything was spot on, the food was amazing, very friendly staff can't fault it at all.

10 / 10

Excellent hotel and exceptional staff

8 / 10

10 / 10

A very good hotel. Service excellent. Everything is very convenient, parking, food and bar service, generous room size

10 / 10

Fantastic value. Very good golf courses, high quality food. Really nice hotel.

8 / 10

Rooms first class.

10 / 10

The overall experience is one that we all will do again

8 / 10

Very friendly and relax atmosphere. Only complaint was the breakfast it was disappointing cooked breakfast was cold did mention it to staff. They apologized but it was the same the next morning.

10 / 10

10 / 10

We had a very good stay, due to our tee times we did not have time to use the spa area. The bar area did not have the comfort area we were expecting.

8 / 10

8 / 10

All great except the very slow and limited service in the golf bar restaurant, no one driving the staff who in the main we very gracious and helpful, some people were waiting over a hour for drinks etc and cancelled, obviously the hotel is losing takings and you would think they would be all out to increase their turnover due to COVID restrictions over the last year, bafflingly odd !

10 / 10

Great location and and hotel, all the staff were brilliant.

10 / 10

Absolutely spot on

8 / 10

For a lovely hotel your standard room is not the best you don’t have no fridge in so no cold drinks which was not good when it is very hot you have to upgrade just a nice room with the fridge not good.the staff are lovely the food was amazing the ground was amazing my husband said the golf course was amazing it was just a pity that you have such a lovely hotel with all the facilities great but your room is not that great unless you have a bigger room.

10 / 10

from start to finish the whole experience was superb the staff were obliging in every aspect nothing was too much trouble.The quality of the hotel i.e rooms,restaurants,bedrooms,bars golfshop,and snack bar.I would highly recommend a stay at this hotel

10 / 10

The hotel itself was great, room spacious and comfortable, room change for one member of the party handled very well by reception. While hotel spotless with excellent facilities including fabulous spa where the staff could not do enough for you. However despite excellent quality food the bar and restaurant leave a lot to be desired for a hotel this good. The bar can only be described as chaos, it took 15 minutes for a drinks order to be taken then 15-30 minutes for the drinks to arrive, these were then poorly presented ie no ice/slice wrong style glasses etc. The first night we went down for pre dinner drinks and did not get them until we were sitting at our dinner table ordering. The restaurant was the same, although we were lucky that our bookings made by your golf travel were all successful we noticed several parties turned away as the restaurant said there bookings which had been made did not exist. There were long waits between courses, with little explanation what appeared to be very inexperienced junior waiters and waitresses running around doing their best but with no obvious manager to co ordinate, we appreciate COVID is causing staffing problems but in the only restaurant that is open in a hotel this size there should be a visible manager organising staff and dealing with problems. Strangely the breakfast service was much better. Overall we had a great stay and would highly rate the hotel the restaurant and bar just need to improve their service

4 / 10

The room was very nice although there were people partying until 1.15am which spoilt it. It was a Monday night and I was surprised how thin the walls were. Food choices on evening menu were poor as was the service. The steak had an extra charge and was definitely not worth it. Disappointing

10 / 10

Although everything about the venue was perfect and the staff were very friendly the service in the bars was absolutely shocking waiting 45 minutes for drinks then only half the drinks being served and confusion with payment eg trying to charge £49 for 3 pints? I don’t blame the staff I blame the system that’s being used, pen and paper, in this day of age, and lack of leadership

4 / 10

I just wanted to let you know about our golf break experience at the Vale Resort this weekend. The whole weekend started off really well, the golf on Saturday was fantastic on the Lakes course. We finished our golf and then checked in. Our dinner time was at 7.30 but they allowed us to push it back to 8.30pm. When we got up to the club house, we asked why we weren't down in the restaurant, to which we were told, golf breaks always come up here as they are too rowdy and we always get complaints from families and other people staying in the hotel. To be branded with the same brush so early on wasn't great and we felt upset by that. We were just four blokes there to enjoy the weekend. The menu choice wasn't great, being a four star hotel it felt limited. There was also a £5 supplement for one of the choices. Our starters came out and my friend ordered the seafood salad and it was stone cold, when the waitress checked back to clear our plates, my friend asked, ``Was that meant to be so cold", the reply was "what do you expect, seafood is cold!". So we felt a little upset by that answer. Our mains came out and we asked if we could have a portion of chips as an extra, the waitress went back to the chef and asked, outloud we heard " if they want chips go to the other bar!" Again that wasn't the answer we were looking for, again that was rude and very unwelcoming. We were rushed through our dinner, where we were literally in and out in 30 mins max for a three course meal. The next day, we had our tee off time on the main course, we turned up and there was a golf society on the 1st tee. The course marshall then asked our group name, to which we replied. They had let some of the society off in front of us. We were then told we can tee up and go, this meant we were playing in between them. The golf took forever as we were held up on every hole and every shot, our round took over 5 hours. As you can imagine this wasn't great and as golfers we shouldn't have to wait on every tee and every shot. We came away from your resort feeling very deflated. I have to say, we've been looking forward to playing and staying at your hotel for a long time. It's not every day you get to play a European Tour event course and stay in a four star hotel. All in all I wanted to share with you our experiences this weekend so mistakes like that wont happen again. We paid a good sum of money for a poor experience I'm afraid. My wife has stayed at your hotel many times, and she spoke so highly of your hotel and restaurant and that was a real pull for us in booking your hotel and golf. I called the Vale and emailed the manager but there has been no response at all.

8 / 10

10 / 10

Hotel is great, we were given a huge room with a balcony overlooking the 18th green of the lakes course so couldn’t ask for better. Food was amazing, we had the 3 course evening meal package. We stayed for two nights and there was a different menu for both nights. Breakfast was also included in the package, lovely buffet breakfast where you could get as much as you like. In some of these golf resorts they tend to sting you on the price of drinks, not here tho as it’s very reasonable… £7.30 for a pint of lager and a coffee. The staff couldn’t be more helpful, I got there and wanted to change the times of everything and they did everything I asked without any issue at all.

10 / 10

Large, comfortable and clean room. Staff very friendly and helpful, particularly Robert on reception.

8 / 10

Had to request different pillows as they were very lumpy which made it difficult to sleep. There were some very rowdy groups of men in the hotel which made our stay less enjoyable, so much so that we could not hear ourselves speak in the restaurant. There was a lot of swearing which we did not expect in this hotel. The management did speak to them but it did not seem to make much of a difference.

8 / 10

The room was excellent, extremely comfortable with all expected facilities available

10 / 10

The hotel is great, the rooms are set up perfectly for a golf tour and the breakfast and bar in the main hotel are great. Unfortunately the Clubhouse service was absolutely dreadful and we ended up giving up and going to the main hotel.

10 / 10

This is a great base for a golf trip with a good pool and spa facilities. Rooms a little dated but comfortable. Staff, particularly in the golf clubhouse were very welcoming and looked after us well.

10 / 10

8 / 10

Looked after us really well in these tricky times.

10 / 10

Hotel was excellent and high on value for money given the quality of the food on offer. Breakfast service was a little slow but obviously in respect to current restrictions.

10 / 10

We were looked after very well in these difficult times. The hotel, staff and courses all worked out well thank you

10 / 10

In a strange world that we live in today, I checked in to the hotel, planned my meal times for dinner and breakfast with the front desk and was well informed about how things will be done at the hotel. The staff were great, food very excellent, and the room was very comfortable. Overall a very good stay and I would recommend this hotel.

10 / 10

Hotel was good quality and the food was great Overall a great stay

10 / 10

Cannot fault the hotel, it’s staff or the facilities.

10 / 10

Couldn’t fault the hotel, superb facilities & the staff were all so helpful in very difficult Covid 19 times

8 / 10

Hotel worth it's 4 star rating the only down side was after a round of golf you would expect a hearty plate of food but unfortunately this wasn't forthcoming even when you ordered adding the supplements

6 / 10

Not the warmest hotel in the world but the staff are incredibly welcoming in the hotel. Food is good, not fantastic but service is prompt reliable and friendly. Lakes course is not great, poorly designed and maintained but the National course is fantastic and well worth a visit

8 / 10

Nice hotel which is functional and met the requirements of our stay.

8 / 10

The room was lovely and really enjoyed the breakfast but our evening meal was not so good , a lack of choice and quality for the subsidy paid.

8 / 10

Very tidy and clean staff polite. Disappointed we had to dine in the golf clubhouse we were expecting to be in the main dinning room as in previous years. The impression was they did not want groups of male golfers in the restaurant.

10 / 10

Superb food, lovely rooms

8 / 10

8 / 10

Lovely rooms, one annoying thing was the noise in restaurant.

10 / 10

Very well appointed hotel with excellent facilities

10 / 10

hotel,room,bars,staff all excellent.restaurant and food top notch

8 / 10

As ever the rooms are generous, clean and well equipped. I did ask for a wake-up call which didn't come. The food was cooked and served well on the 3 course menu with good choice and breakfast was comprehensive. Staff were attentive but by 8.30pm staff number dropped. The main complaint was that the larger societies in the restaurant were very noisy, and despite complaining, as it was difficult to hold a conversation, the staff member did not have the command to ask them to quieten down. We did leave a complaint on booking out, and, as expected, the staff said that she would report it to the Duty Manager... all too late. The staff and food at the Clubhouse were also good.

10 / 10

The three course meal & food were outstanding. Rooms perfect & staff so friendly. Would not hesitate in going back.

8 / 10

10 / 10

10 / 10

Great hotel, food really good and lovely staff very friendly.

10 / 10

This has to be the best kept secret in the UK. The staff were very professional,nothing was too much trouble, the food was well above average quality and excellent value. The only let down was the outdated bar. Spotless room with a view over the lakes course from a balcony. WiFi was intermittent probably due to large outage.room facilities were very good.our third visit and never had a bad one.

8 / 10

hotel and rooms are really comfortable and beautifully located. Bathroom is fully equipped, clean and comfortable as well. When you book an early round of golf in the weekend be advised that breakfast starts later than during the week.

4 / 10

Hotel in general was superb. Unfortunately the restaurant and bar staff are very unhelpful and on or last night they decided to close the bar at 1015pm. Found that very strange as we hadn’t even finished dinner so drinks were not available at the table.

10 / 10

Our expectations were exceeded, the room was extremely spacious and comfortable. Our dining experience was really good in the evening. Breakfast was a really nice start to the day. I particularly liked the chef on hand ensuring the food was topped up and freshly cooked were required.

10 / 10

Cannot fault a single thing during our stay at The Vale Resort, extremely happy and a very satisfied customer. Will be returning again 100%

8 / 10

Hotel was very nice only problem was I booked two twin rooms only got one and one double that was the only let down

10 / 10

Traveled over the Easter weekend, weather was fantastic which definitely help make the long weekend The hotel is one of the best we’ve been to - room size is very good for people sharing and the decor is fresh and modern The gym and spa areas are also good, and we didn’t have a problem booking treatments even though the hotel was quite busy and we where a group of 33 Both golf courses are worth playing - the National is a long demanding course, buggy’s required unless your up for a stiff walk The Lakes course is very picturesque, considerably shorter but still worth playing - plenty of water and elevation changes All in all we where very impressed with the courses, facilities, food, service and one of the best resort pro shops we’ve encountered Will definitely be returning !!

8 / 10

Four of us having been going to the Vale for the last 6 years. So the hotel side was a little disappointing this year. Our booking included a £10 drinks voucher for each of us. The hotel said they knew nothing of this so had to fight to get it. The two rooms where in the main part of the hotel and where not as good as the ones normally given to golfers. The dinner menu is now very limited and had to pay extra £5 extra for a steak and another £2.95 if you wanted a sauce.

10 / 10

Had an overnight stay arranged with John Paul. No issues what so ever. Tee times were perfect and all of the details were immediately available to front desk staff at hotel, dinner bookings and room book in were very efficient. Thank you JP and your golf travel!

10 / 10

Superb room, great cooked breakfast, welcoming staff and more than enough bars!

8 / 10

8 / 10

As a resort - it was okay. Perhaps a tad bit on the stale side, there were more couples on romantic weekends than chaps on a golf weekends. Bars are a bit "functional" for my liking. As a comparison, I thought St Pierre resort in Chepstow is a better all-round venue for golfers. Rooms were pretty decent. The quality of the food was outstanding - far and away the best food we've had on a golf weekend. And probably the best pint of Guinness I've tasted in a long time as well. Overall score - reasonable. Good value for money. I'd probably return at a warmer time of year. As an added bonus, it was nice bumping into a few lads from the Welsh Rugby squad who were training at the resort.

10 / 10

Great golfers break, and the deal was exceptional for the price.

10 / 10

Lovely Hotel, good food, great facilities, very clean and tidy. Everything worked as it should. We got lucky and had a room overlooking 9th, 18th greens and 10th hole. We paid extra for the steak and it was worth the £5.00 supplement.

10 / 10

6 / 10

10 / 10

Excellent

10 / 10

good quality & value for money

10 / 10

We have just returned from our first hosting of a company event at The Vale Resort, organised by Your Golf Travel. On behalf of Corr Recruitment we would like to extend our sincere thanks to YGT for a superb weekend which was flawless in every detail...apart from our golf of course! From the pre-event organising, arrival welcome and all the way through to the final 19th hole cold beverage on the last day, the weekend went very smoothly and the service at The Vale was superb throughout.

A particular mention to the clubhouse Bar Manager Ann, who looked after us all weekend and was impeccable with her customer service.

There was a distinct lack of active wildlife during the weekend, very few birdies or eagles were seen, however the makers of any branded ball did exceptionally well and have probably seen profits rise in the last 4 days!

In fact the only endangered animal would have been the poor ducks relaxing on the water that seemed to encroach on many of the holes and unsociably destroy a potential sub 70 round!

Thank you again for everything you’ve done to make our weekend as enjoyable as it was and we look forward to booking our next event with you soon.

8 / 10

The golf courses at The Vale were both very good layouts. The conditioning on both was very good; the National greens had been hollow tined before our last round but the green staff had done a good job and they continued to run pretty well. The National is a tough course...not for beginners I would suggest! Overall, the courses at The Vale were, in my opinion, better than other complex's I have been to including Tracy Park, Carden Park and Celtic Manor (exc 20 10).

The staff at the Clubhouse were very good and very welcoming. 

The hotel rooms were excellent too; of a very good size, with large TV and an excellent shower...again better than other such resorts.

If there was a disappointment about the golf break, the meals were it. The lunchtime bar meals were fine but the meals on the whole were not as good as other places mentioned above.

Overall, The Vale offers excellent value for money.

10 / 10

Thank you for organising our golf trip to The Vale Resort. It all went very smoothly and here is my review of the venue itself.

Having just returned from two days of golf at the Vale Resort, I can report there are two great courses, both in good condition, and with very welcoming staff throughout.

The hotel rooms, food and leisure facilities are all fantastic too.

This golf break was great value for money and we will return.

8 / 10

Most of the scores I would give are 9/10. Bar prices etc are what you would expect from a hotel of this standard. 

The National course is long and would suit the more competent golfer in my opinion. 

The only issue we had with the whole trip is that we had two double rooms and two twins instead of the four twins.

Apart from that it was very good indeed.

10 / 10

I will never forget our golf trip to the Vale Hotel, Golf and Spa Resort.

This was our second annual golf trip that we booked with YGT. You guys are so easy to use and would recommend you to anyone looking to book a golf break. I emailed them a few months ago asking where they thought would be good for 10 guys to play a weekend of golf but also have the nightlife for the evening. They recommend The Vale and it did not disappoint!

The resort was easy to find, just off the M4 near Cardiff.

We started our first round on the Friday and unfortunately the weather made it very challenging, with rain and wind howling in our faces! The course was immaculate though, and good for our range of handicaps. Luckily the weather improved over the next two days. 

The hotel’s facilities were great too. Spacious, modern rooms, which are just a walk away from the 2 golf courses. We used the gym and swimming pool, but unfortunately didn’t have time for the spa.

Breakfast and dinner were amazing, we all agreed with a buffet for breakfast and 3 course dinners. The staff were so attentive and friendly and the whole trip was great value for money.

10 / 10

The golf courses at The Vale are in excellent condition, each offering a different test. The Lakes Course is shorter but accuracy is the key, whereas the National Course is much longer than your average course, but with some really interesting holes. Our 3 ball of 15-18 handicappers all shot sub 100 which really felt like an achievement!!

The Hotel is excellent too. Food in the Grill was of a high standard and the Health Club is a great facility. Members of staff are friendly and helpful.

Overall we’d give the trip a 9/10 - A great way to spend my birthday celebration and will definitely think about returning in the near future.

10 / 10

We travelled to the Vale Resort over the Easter break (a group of four with handicaps between 21 and 28) and what a great venue it turned out to be. The resort has two golf courses; The Lakes and Wales National. Both were challenging, even off the yellow tees we played off. Beautifully presented with fast greens, blind brows and doglegs, as well as stunning scenery, both courses were a joy to play. The length, water and sand made things tough for our handicap range but it was very rewarding when you played well! The only negative worth mentioning was that the half way huts were mediocre for golf courses of this standard. Not a big issue. 

One key tip – do buy the course guides (£5 each) to give you a clue as to how to play the hole whilst on the tees for the first time.

The clubhouse was great, with friendly staff and beers costing approx £4 a pint. A decent bar menu was available too.

We also used the driving range and practise putting greens which met expectations.

The hotel, its rooms and the members of staff were as you would expect for a four star establishment. The a la carte grill was a great place to eat in the evening and the breakfast buffet really hit the spot with all types of breakfast available.

This was the first time I've booked a golf holiday for a group. YGT made the process easy even when we changed dates and added a person very late. Even before we settled on the Vale Resort, YGT came up with a series of very suitable options for our dates, budget and preferences. I was surprised how much effort they put in to getting it right for us.

In the end it was a near perfect trip so 9/10 is fair. We would certainly consider The Vale again and I've already recommended YGT to friends.

10 / 10

We returned from our golf trip to The Vale Hotel, Golf & Spa Resort just over a week ago and the fact that we are already planning a return trip in September (hopefully with larger numbers) should tell you how much our group enjoyed it.

We have a mixed range of abilities amongst our group (between 6 and 25 h’caps) and there is no doubt that for mid to high handicappers both courses are very difficult, with plenty of water, plenty of trees and plenty of blind shots. However, they are also very enjoyable and the conditioning of both courses is fantastic.

The service at the hotel was exceptional and they literally couldn’t do enough for you. One of our group (that would be me!) managed to leave his phone charger in the room on departure. A couple of days later whilst still deciding whether it would be worth the hassle to contact the hotel to get it back, the postman knocked on the door with said phone charger. Great stuff!

The food was great and the room was fantastic. I’m sure they don’t all have great views but mine had a balcony overlooking the 18th green which was great. 

The price of a pint was expensive as were snacks if you wanted them, but having visited similar establishments, this was no more expensive than the norm.

As always Yourgolftravel provided a great service and after just getting back from our 4th trip organised by them, I can guarantee a 5th will be following shortly.

8 / 10

We had an enjoyable golf trip to The Vale where everything was first class except the weather with rain on day 1 and a washout on day 3!

It was disappointing that the weather put a dampener on the visit but that cannot be controlled. We still enjoyed the two rounds though.

Otherwise everything was as expected - ease of booking, check-in, accommodation, food, pro shop, golf courses and service all of high standard.

Apart from the weather, the only negative was that on the first day buggies were not available for our 13:15 start as these had not been returned by the morning players. They were brought out to us as we reached the 2nd green though.

We had a bonus in that the British & Irish Lions squad and coaches booked into the hotel on our second night!

10 / 10

I want to thank you for recommending this venue as an alternative to Celtic Manor as we couldn’t get in there. 

It was absolutely great and far exceeded our expectations in every area. We were even upgraded in the hotel to a wonderful room with a view over the 1st, 9th, 10th and 18th greens! Fresh fruit in the room was lovely and there was plenty of tea and coffee available too. The rooms were very clean on the whole and the bed was very comfortable.

The restaurant was really good – we were given an allocation of £29 each to choose from the menu for our evening meal – and this was sufficient to have a starter, main and dessert. We both had sirloin steak and chips and it was probably the best steak either of us has had. The breakfast the next day was also excellent with plenty of choice and all very hot.

The staff at the hotel from the reception to the restaurants were so very polite and helpful that we could not fault them at all.

Now to the golf...again this was of the highest standard. 

There were a couple of temporary greens on the Lakes Course but it was all main greens on the Wales National. The Lakes is a long and sometimes quite narrow course which I thoroughly enjoyed. The Wales National is simply huge and was certainly a challenge compared to the Lakes!

Some of the par 4s are massive and the chances of us getting a couple of Stableford points were slim! That being said...we still loved it! The back 9 has a particularly pretty section with water, and the red dogwood at this time of year (February) was stunning.

In addition, we spoke to several of the members all of whom were really friendly which is sometimes not the case when you visit such a resort. The Clubhouse was very good, the menu was not overly expensive and the quality of the food we were served was good.

I would highly recommend this venue. It is also the training base for the Welsh rugby team so seeing the players was an added bonus!

My rating would be 10/10.

8 / 10

Apart from the shocking weather, our trip to The Vale was excellent. The staff at the hotel and the golf complex were very amenable and made our stay very enjoyable. The meals at the hotel were far better than we expected too and we would certainly recommend this resort to friends, but perhaps in the summer.

Many thanks for your help in organizing a very enjoyable golf break and I am sure we will contact YGT for any golf weekends in the future.

8 / 10

Well what can I say? What an excellent venue with two great golf courses, both superbly kept and presented. The clubhouse was excellent too; very welcoming and the service was excellent. The beer was great and well priced...food was great also.

The hotel was great, with superb food and a nice atmosphere.

If I had to have one gripe it would be the buggy situation. On arrival on Sunday we were offered buggies after being told during the booking process that they were not available on the Sunday. And yet there were none booked out when we got there! On the Monday, whilst we had 7 booked, they would only let us have 5 as there were nine of us and they expected us to play in 3 balls.

That was the only damper on what was described as 'superb weekend - great choice' by members of my party.

Many thanks to your golf travel - we'll be going again!