The Manor House at Celtic Manor

Lovely hotel and facilities pity about front desk!

Facilities good. Vfm certainly not, booked half board, but you have to pay an additional £10 per head food supplement and you have to convince the staff you are half board, even though I have proof of half board and then eventually staff acknowledge this after a 30 min wait , only to be billed for dining at the restaurant!!!! Felt we were being ripped off constantly.

Hotel itself is very nice, big, quiet and everyone round is very friendly. Service, food and rooms were amazing. From taking luggage into the rooms to dropping and picking up from golf course. Very much enjoyable experience

Hotel was excellent as usual. Staff were very helpful. Rooms clean. Food in the Olive Tree restaurant was of a very high standard and all our party were very complimentary

I’ve been 3 times and will go again, great resort great golf

Hotel and resort is great, we played all 3 courses and the staff were amazing. Everything was super organised so couldn’t fault it. The only negative I have was our hotel room was really hot with the air con not doing very much, and the hotel is a maze.

Fabulous hotel. Extremely busy !

Smaller hotel on the resort but clean and did the job. Needed more bar staff but all staff very good and helpful.

Very expensive very poor choice for food £18 for a burger and cold chips or £30 puund plus for steak in a restaurant. Very noisy at night water pump runnig on and at night.

The buildings are dated and not looked after in areas. The service provided to get you from accommodation to the golf course is limited, we nearly missed our tee time because the shuttle bus didn't turn up. The staff tried adding a gratuity charge to our rooms even though we already tipped, this was VERY sneaky and lucky we spotted this, I can imagine many people don't spot this. Everything on resort is overpriced, £8 for a pint and £3.50 for a bottle of water, £2.50 for a snickers! Taking the Mick. I wouldn't recommend Celtic Manor any more and won't go again. On the plus side the courses are good despite all the walking between holes on the Montgomerie

Rooms dated and need refurbished. Shower leaked and flooded bathroom. Food in cellar bar very poor No choice, you had either pizza (with strange toppings) or nothing One Barman who had to keep going upstairs to other bar for lemonade as soft drinks dispenser not working.

Overall this was a brilliant place to stay and has everything you need, a very large site which can get complicated to find your way around, they also take a deposit from your bank account when you check in. dinner bookings were all a bit messy they had booked me in for a date i wasn't staying and then there was no availability at the place we wanted to eat.

Air conditioning was rubbish

Hotel and shuttle service was fantastic. London prices in wales?

Rooms are in need of renovation, directions to move around the hotel are poor but restaurants are very good.

Nice rooms, shuttle to and from main resort a nice touch, food was amazing at ‘The Grill’ restaurant, staff were friendly and very nice

So pleased to see happy, well-trained, competent staff in every aspect of the hotel. Everyone we came in contact with was so helpful & welcoming. We used the facilities whilst our husbands played golf- plenty to do for non golfers.

Accommodation was excellent and staff very friendly. The only disappointment was that we were unable to eat in the Olive Tree restaurant as it was closed. I had been told only a few days earlier that it would be open

The rooms are tired and hotel generally looks like it needs restoration

The Manor Hotel is easily connected to main block and good option. Major issue at whole site was restaurant availability and our group nearly ended up off site. Book your evening meal venue early!

Nice hotel, looks a little tired and in need of some tlc. Car parking it’s crazy, expensive and you have walk some distance to get to your car unless you wish to wait an age for a lift. Paying for car parking at a hotel your staying at is not cool Breakfast was terrible, ran out of choices and it was cold.

Really warm welcome, everything quite spaced out and awkward lay out. Over all was a nice place to stay

Great hotel and friendly, big complex and got lost a few times but great place

Fabulous hotel with staff who could not do enough for you . Hotel is vast and only criticism is that it is easy to get lost in it! additional signage would help!

The price of everything is very expensive,

The hotel is an experience in itself. It was very busy and we didnt feel we missed out in the service. The room was great enjoyed the experience.

The hotel was a lovely base for our golfing experience, the food Dinner/Breakfast was lovely, we had Breakfast at Pads both days and could not fault the staff or the food, we had Dinner on our first Night at Pads and were amazed at the Quality and amount of the food we selected.

ok - but none of the bars, restaurant's were open... not even for breakfast

the only thing I could complain about is - why don't they do a summer weight duvet

Not 5 star service, very big and most communal areas very noisy. Stayed in the Manor House and whilst the bed was big it felt like a premier inn room.

Lovely place, all the bars and restaurants are over in the main building which fine as there is an excellent link between the two areas a mere 5 minutes walk. My only gripe is the cost of parking. Not many places you stay at where you pay for overnight parking as well. Given there is nowhere else you can realistically park it feels like they are taking advantage big time.

Lovely room. But everywhere is miles apart! Check in and out, car park, which by the way even residents have to pay £8.50 to park! If you have slight walking issues then beware.

The Manor House Hotel felt like a derelict, soulless place with very few staff around and not many guests. We actually thought it was closed when we first arrived. Misinformation regarding need to book breakfast and impossible to book dinner using the app, which seemed to be the preferred option. Hugely disappointing.

Cut backs on staff, no starters, no Marshall's no half way house on 2010. They closed early! Food was atrocious! No food served in the cellar bar anymore. Lads eating take away sin the foyer every night. 7.40 for a pint!!!

Overall experience was great,will definitely have another visit.

When originally booking the golfing break I expected to be in the main hotel which I had stayed in before but was happy to accept the Manor as I thought it would be of the same standard. WRONG. The room was of a poor standard, food and drink unavailable and a 10-15min walk to the resort hotel. At the age of 76 and not in the best of health this was not an option. Sorry but you won’t be seeing me again at the Manor.

The hotel and resort were very good. However a number of things were disappointing.... - the lack of food options after golf (5.45 on a Saturday and we couldn't get a burger anywhere) - check in was a chore, as was booking breakfast - expensive golf buggies with the leather torn on the seats of half of them - rude staff in certain areas from main reception to halfway house on course We felt that in the main hotel, there was far more concern for corporate guests, than golfers.

First time to this hotel, might of been different from before pandemic but the lack of staff is noticeably. Room not ready until 16:30 is ridiculous! Only having a bar in the main hotel that you can’t be served at unless you have a table is madness, even when you get a table they have no clue who is next, table service is a lottery. 40 minutes to get a drink!!

The hotel was fine but we specifically booked the night away so we could watch the first day of the masters in the evening. There was one small to in the Grill restaurant (17 inch) and no other place on the whole resort was showing it which is mind blowing. The staff didn’t seem to know the masters was on or care

no bars or restaurant open in manor house, in main hotel which was quite a trek the priority was given to a conference and outside booking so we had to go off site in a private taxi to off site

We had an amazing time thanks to Chas who booked this . We will be returning x

Had to check in with the Resort Hotel for our Manor House booking. Wasn’t aware of this new arrangement. A nonsense. A waste of time & an unnecessary inconvenience. Was upgraded. Nice room & venue. Was charged £8.00 for an overnight car park stay. Unacceptable & unnecessary. Poor customer service.

The hotel was absolutely perfect, you get exactly what you pay for the rooms are luxurious the bed is huge and the staff in every area of the hotel can not do enough for you!

Clean and well equipped rooms

Ordered a double but got a twin, seeing I’ve not slept in a single bed for nearly 35 years it wasn’t comfortable. Shower had no power whatsoever. Distance from lobby of the hotel to the room was ridiculous carrying clubs and luggage. I know you can’t control the weather but the course was totally unplayable, £38 for a buggy is totally overpriced as you can’t leave the paths so they were totally useless I walked further with a buggy than if I’d taken my trolley. My golf partner’s room leaked from the roof all over his clothes so we couldn’t play on day 2 of our trip which considering the amount of rain we had would have been pointless.

The room was spacious and comfortable. We were in the Manor House and it was a long way with poor signage to the main reception area, the spa and restaurants and if we came again it would have to be in the main hotel.

The staff was so helpful with all our request. The golf run very smoothly with picking us up and taking as back to the hotel. We are discussing another trip there because we like it so much.

Fantastic resort excellent service

Our experience over the 2 days was excellent. The weather was very good the food once again was outstanding. On the downside though it took an age to check in as the hotel could not find all the names of our party in particular those who were sharing rooms as according to them only one name per room had been sent. Also it would have been useful to know in advance some of the changes that had taken place due to the pandemic ie the restaurant by the pro shop not open for breakfast, no longer storing clubs and trollies overnight, the cellar bar closed no happy hour

First class

Our stay was first class

Communication with Your golf travel took a long time to finally get through, asked about the need to pre book breakfast and told not to worry, then told upon arrival that we should have pre booked!!! Our room was clean, but the hotel staff were not the most helpful. The breakfast staff didn’t supply us with any spoons and when asked for some it was like we were asking for something special! There was complications ordering a taxi so took too long on first night had to get room service which consisted of a very over priced boring pizza. Following night had a taxi which charged us £9.10 to go half a mile Outrageous! Clearly a taxi firm affiliated with the resort! Ate at Beefeater, nice meal very reasonable prices and very nice staff. Also couldn’t amend tee times at all.

Booked a double to get a twin Most bars and restaurants closed or fully booked The place looks tiered and in need of investment This was my fifth visit and probably my last

Very clean and welcoming

Only stayed one night but receptionist got us booked into the olive tree restaurant at late notice (as we didn't finish golf until 8pm). Lovely meal and a few drinks at the bar. Nice relaxed setting after a day's golf. All staff very friendly and willing to help with anything.

Hotel and staff were excellent but the breakfast was cold rubbish, it was cold the coffee was cold and when we asked for a nice coffee from the machine they charged £4.50 each, not happy.

Hotel was great room was good. We only had breakfast which was excellent

Great hotel breakfast fantastic staff very friendly and helpful will help you definatly be back

Average given the quality of golf courses on offer

Excellent faculties and service was wonderful- we stayed in the older Manor House which was adequate, but obviously not as high tech as the main hotel

The Manor provides comfortable accommodation with a good breakfast and a good "Cellar Bar" in the hotel. Shuttles to the other parts of the resort are convenient and regular.

This place is amazing and had everything, most staf are very helpful. There are loads of restaurants and bars and the rooms are excellent. The only bad thing would be the prices. Its very expensive for drinks and is like being in the centre of London. 4 drinks cost me £25, so I'd highly recommend drinking and eating in one of the near by towns rather than here

very good accommodation, friendly and helpful staff, although charging £6 a night to park at the hotel is a a bit of a liberty, there isn't anywhere else to park.

Great place to stay only thing was the pizza in cell bar where not good

In room 112. Dated, tired and looked my Nan's house in 1985. I was expecting Derrick Accora to jump out the wardrobe at any minute. It might have been a 4* in 1985, certainly not now. Premier Inn is cleaner, more modern and functional. Shame!!! It needs a refurb. Stayed with my wife in January the room was better but still tired

Absolutely fantastic hotel. Very impressed by how pleasant and friendly the staff are, everything was very professional, clean and you could tell it's a 5 star resort. The rooms were big and we had a great view over looking the Roman Road golf course at the front of the hotel. There was also air-con in the room which was needed as it was a very warm few days!

Annual golf tour Just fantastic facility. See you all next year

Excellent

Hotel was fine (once they corrected the beds to make them two singles as we were a group of men). Last time we stayed there, parked in open-air free car park which is now a building site. You have to park in the main underground car park for £15 which I thought was excessive and quite a trek from the hotel.

Rooms in the Manor House not up to it anymore. Shower pressure almost non existent and in one of our rooms the water stopped altogether leaving my father in law covered in soap and his head in shampoo. Not good while in your 70’s. Breakfast was ok. Lift and lift lobby area on our floor very tired and scruffy.

Just back from a fantastic stay at Celtic Manor, we stayed in one of the lodges on site which are spectacular, the lodge has four great sized rooms, and an amazing area for sitting around for dinner and in the evening. We made full use of the hot tub and steam room in the lodge to relax after the golf. The lodges overlook the Twenty Ten course which is a great view. I can’t speak highly enough of the lodges and am already planning to go back.

Almost exclusively 5 stars except the room was so warm. As for he golf experience it was second to none the staff were really helpful and friendly

Second Time in the Manor House great stay staff brilliant extremeley helpful

My wife booked the trip for myself and my father in law and what a fantastic time we had, couldn't fault the facilities what so ever amazing experience you have made my father in law a very happy old man Thank you Gordon Burrows

Golfing fiasco! Just returned from an overnight family break booked with yourgolftravel .com. We have stayed at the main hotel several times and also in the Hunter Lodges. We were staying at the manor house this time which is a little tired decorative wise but rooms service, breakfast all fine. My husband and son were booked to play golf on the 2010 the first day and the Roman Road the following day. All fine until they turned up for their round at the Roman Road course. The day before, as they came off the 2010 course, the staff offered to clean their clubs and deliver them to the Roman Road ready for the next day. Service you would expect from an establishment like Celtic Manor. My husband said they were even attaching the red label to his clubs whilst they were still on his back as he was walking in. Fab! Next morning they turn up at the Roman Road course 20 minutes before their tee off time and not the recommended 30 minutes, naughty naughty, but they were relaxed in the knowledge that their clubs would be waiting for them only NO GOLF CLUBS. Obviously the staff had to do a bit of chasing about to locate their clubs which meant they missed their tee off time. This was sorted but they were chastised by a staff member in white t-shirt with white hair who told them "well you should have got here sooner". The clubs duly turned up via shuttle bus with the driver removing them from the bus saying "well we weren't sure which course you were playing". So there was no explanation and no apology. The clubs weren't cleaned and the tags had been removed bizzarely!! My husband and son aren't the type to complain and I think in the moment they were just relieved to see their clubs safe and sound but on reflection after their round they quite rightly felt annoyed about the whole incident.

Never a 4* hotel. It's 3 at best. It's tired and looking dated now

It is generally a very nice hotel, great setting on the outskirts of Newport. Most of the staff are incredibly nice and welcoming. Beds are not the most comfortable.

Nice a comfortable rooms after a long travel.drinks expensive but just what you expect in these hotels.

room very good,could do with a bar that you could just get a snack and some chips,at a reasonable price?

I resent having to pay £15 for parking per night. Residents should never have to pay for parking. Also the hotel put a pending change of £50 on our cards. These two factors took away from the experience.